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	<title>Cisco Blog &#187; customer collaboration</title>
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	<link>http://blogs.cisco.com</link>
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		<title>Better Customer Service through Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/use-case-customer-service/</link>
		<comments>http://blogs.cisco.com/collaboration/use-case-customer-service/#comments</comments>
		<pubDate>Thu, 07 Feb 2013 07:16:26 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration use cases]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=98055</guid>
		<description><![CDATA[Good news: Customers are becoming people in 2013. Customer interaction continues to move beyond transactions to relationships, where service is just one element of customer collaboration. It’s not only about making sure the customer gets the product and that the product works. It’s about developing a customer relationship in way that sparks loyalty and advocacy. How can collaboration technology help? ]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Cisco is the World&#8217;s #1 Interactive Voice Response (IVR) Vendor</title>
		<link>http://blogs.cisco.com/collaboration/cisco-is-the-worlds-1-interactive-voice-response-ivr-vendor/</link>
		<comments>http://blogs.cisco.com/collaboration/cisco-is-the-worlds-1-interactive-voice-response-ivr-vendor/#comments</comments>
		<pubDate>Tue, 09 Oct 2012 16:40:04 +0000</pubDate>
		<dc:creator>John Hernandez</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[Interactive Voice Response]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=86298</guid>
		<description><![CDATA[As we announced at the recent Customer Collaboration Partner Sales Summit, the latest independent industry report from market analyst Tern [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Collaboration: Top of Mind at Cisco Live</title>
		<link>http://blogs.cisco.com/collaboration/collaboration-top-of-mind-at-cisco-live/</link>
		<comments>http://blogs.cisco.com/collaboration/collaboration-top-of-mind-at-cisco-live/#comments</comments>
		<pubDate>Thu, 21 Jun 2012 15:59:10 +0000</pubDate>
		<dc:creator>Lynn Lucas</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco Jabber for iPad]]></category>
		<category><![CDATA[cisco live]]></category>
		<category><![CDATA[Cisco WebEx]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration applications]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[TelePresence]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=74027</guid>
		<description><![CDATA[Last week we wrapped up the US version of <a href="http://www.ciscolive.com/" target="_blank">Cisco Live</a> in San Diego, California. Of all the events Cisco hosts worldwide, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Regional Momentum Fuels Global Growth in Cisco Customer Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/regional-momentum-fuels-global-growth-in-cisco-customer-collaboration/</link>
		<comments>http://blogs.cisco.com/collaboration/regional-momentum-fuels-global-growth-in-cisco-customer-collaboration/#comments</comments>
		<pubDate>Thu, 31 May 2012 01:00:21 +0000</pubDate>
		<dc:creator>John Hernandez</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco Customer Collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[market share]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=71003</guid>
		<description><![CDATA[Those of you who follow my blogs know about the tremendous, sustained growth in Cisco&#8217;s contact center business over the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Evolving from Customer Service to Customer Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/</link>
		<comments>http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/#comments</comments>
		<pubDate>Wed, 09 May 2012 13:13:34 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[AAA]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[Hilti]]></category>
		<category><![CDATA[NHS BSA]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[white paper]]></category>
		<category><![CDATA[zk research]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=68398</guid>
		<description><![CDATA[Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them. Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.

Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.” ]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Keeping Your Future in Mind As You Invest in Enterprise Collaboration Solutions</title>
		<link>http://blogs.cisco.com/collaboration/keeping-your-future-in-mind-as-you-invest-in-enterprise-collaboration-solutions/</link>
		<comments>http://blogs.cisco.com/collaboration/keeping-your-future-in-mind-as-you-invest-in-enterprise-collaboration-solutions/#comments</comments>
		<pubDate>Mon, 26 Mar 2012 16:48:11 +0000</pubDate>
		<dc:creator>Doron Aronson</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Cisco Jabber]]></category>
		<category><![CDATA[cloud collaboration]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[Hosted Collaboration Solution]]></category>
		<category><![CDATA[hosted contacted center]]></category>
		<category><![CDATA[hosted unified communications]]></category>
		<category><![CDATA[jabber]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[Sprint Complete Collaboration]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=64609</guid>
		<description><![CDATA[Both mid-sized and large enterprises know the value of employee <a href="http://www.cisco.com/en/US/netsol/ns1007/index.html">collaboration</a> to increase productivity and give the business a “leg up” [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/keeping-your-future-in-mind-as-you-invest-in-enterprise-collaboration-solutions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Study Shows that Cisco-based Contact Centers Perform Better and Save Money</title>
		<link>http://blogs.cisco.com/collaboration/study-shows-that-cisco-based-contact-centers-perform-better-and-save-money/</link>
		<comments>http://blogs.cisco.com/collaboration/study-shows-that-cisco-based-contact-centers-perform-better-and-save-money/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 16:29:23 +0000</pubDate>
		<dc:creator>Barry O' Sullivan</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer collaboration]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=63822</guid>
		<description><![CDATA[A recent landmark study by BenchmarkPortal showed that Cisco-based contact centers have a nearly 17% lower average cost per call [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/study-shows-that-cisco-based-contact-centers-perform-better-and-save-money/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Collaboration Offers Something for Everyone</title>
		<link>http://blogs.cisco.com/collaboration/customer-collaboration-offers-something-for-everyone/</link>
		<comments>http://blogs.cisco.com/collaboration/customer-collaboration-offers-something-for-everyone/#comments</comments>
		<pubDate>Mon, 12 Mar 2012 16:30:24 +0000</pubDate>
		<dc:creator>John Hernandez</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Miner]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=63274</guid>
		<description><![CDATA[Cisco&#8217;s contact center business is on a roll, as companies of all types and sizes embrace Customer Collaboration at an [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/customer-collaboration-offers-something-for-everyone/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;What If&#8221; Could Be Now: A New Retail Experience</title>
		<link>http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/</link>
		<comments>http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/#comments</comments>
		<pubDate>Wed, 07 Mar 2012 15:04:59 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[jabber]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[Presence]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[store of the future]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=62651</guid>
		<description><![CDATA[But here’s the best part of this scenario. It’s not a figment of my imagination except that I haven’t encountered it in real life -- yet. The technology exists. The second best-part of this scenario? It could apply to nearly any retail outlet – an auto parts store, home electronics, groceries, clothing… It’s basically the customer-service desk – in a portable form.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What Does the New Collaboration Experience Mean to You?</title>
		<link>http://blogs.cisco.com/collaboration/what-does-the-new-collaboration-experience-mean-to-you/</link>
		<comments>http://blogs.cisco.com/collaboration/what-does-the-new-collaboration-experience-mean-to-you/#comments</comments>
		<pubDate>Mon, 27 Feb 2012 17:25:24 +0000</pubDate>
		<dc:creator>Scott Seiden</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[customer experience]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=62015</guid>
		<description><![CDATA[For me, collaboration in business is about people working together across functions and disciplines from the C-Level suite all the [...]]]></description>
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		<slash:comments>0</slash:comments>
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