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Real-Time Collaboration Helps Optimize the Performance of a Distributed Workforce

July 31, 2012 at 6:00 am PST

Do you ever feel frustrated when you just cannot access the right information right when you need it? Or when you spend several hours chasing multiple sources, verifying if something is accurate or not when you have urgent issues to resolve? Well, now imagine this scenario in a business environment where your personal performance or the performance of your team is affected with these exact same challenges every day.  And then imagine situations where you may miss the boat on closing a very important deal, resolving an urgent, technical customer issue, or misinterpreting data for an important report, because of all these communication barriers.

When we access information in a static, asynchronous environment, we have several dependencies, factors, variables, and therefore a higher chance of error. Our inability to verify data instantaneously, and having no version control in place, can make collaboration in a business environment quite challenging. Imagine an employee trying to verify if the document that was emailed to him or her on a specific date is indeed the latest and greatest version. Then imagine the string of email communications to various colleagues in order to confirm if the version he or she has, is indeed accurate. Let’s keep this story going; Read More »

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Produce Importer Improves Competitive Edge with Cisco Network

Fresh Direct, an independent produce importer located in Vancouver, British Columbia, prides itself on customer service. A Cisco Small Business network makes employees more accessible to customers and to each other. This not only has improved the company’s service and efficiency but also help set them apart from their competition.

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Medical Manufacturer Delivers 24/7 Customer Service

BBC Biochemical, which manufactures materials for diagnostic and medical research lab testing, shares a facility and communications system with sister company Medical Diagnostics Lab (MDL). Together, they serve customers around the clock and around the world. However, the archaic phone system used by the two companies was hindering their ability to answer urgent calls from doctors and customers. A Cisco unified communications solution helped BBC and MDL improve both customer service and operational efficiency.

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