One of the famous axioms in business is, “It’s better to work smarter than harder.” I’ll add one for government employees, “You’d be wise to spend taxpayer money smartly.” The City of Longwood, a suburb of Orlando, Florida, which is known for its historic heritage and small-town charm is doing just that.
The challenge facing the City was its 150 employees were dispersed between ten buildings across town including City Hall, Police Department, Fire Department and Water Utilities. So, when a desktop service request came into the IT department, the IT Manager, Craig Dunn, needed to travel across town to resolve the issue.
Additionally, City employees demanded Read More »
Tags: Cisco Virtualization Experience Client, Cisco Virtualization Experience Infrastructure, Cisco VXI, collaboration, customer case study
I love Olympic Opening Ceremonies because they are so larger-than-life. It’s also fascinating to see which aspects of the host country’s national heritage are selected for display on the world stage. I was surprised and delighted to see the Great Ormond Street Hospital (GOSH) prominently featured, along with the UK’s National Health Service which the hospital is a part of.
At first I was wondering why in the world they were wheeling out kids in hospital beds in the middle of such an extravaganza (see video clip at end of my blog), but it soon dawned on me that many in Great Britain see their healthcare system, and the young patients it serves, as a national treasure. It also reminded me of two customer case studies our team produced recently. Read More »
Tags: Cisco TelePresence, Cisco Unified Communications., collaboration, customer case study, Great Ormond Street Hospital, London 2012 Olympics, National Health System
Do you ever feel frustrated when you just cannot access the right information right when you need it? Or when you spend several hours chasing multiple sources, verifying if something is accurate or not when you have urgent issues to resolve? Well, now imagine this scenario in a business environment where your personal performance or the performance of your team is affected with these exact same challenges every day. And then imagine situations where you may miss the boat on closing a very important deal, resolving an urgent, technical customer issue, or misinterpreting data for an important report, because of all these communication barriers.
When we access information in a static, asynchronous environment, we have several dependencies, factors, variables, and therefore a higher chance of error. Our inability to verify data instantaneously, and having no version control in place, can make collaboration in a business environment quite challenging. Imagine an employee trying to verify if the document that was emailed to him or her on a specific date is indeed the latest and greatest version. Then imagine the string of email communications to various colleagues in order to confirm if the version he or she has, is indeed accurate. Let’s keep this story going; Read More »
Tags: avodaq, Cisco Jabber, Cisco WebEx Meeting Center, Cisco WebEx Social, collaboration, customer case study
Fresh Direct, an independent produce importer located in Vancouver, British Columbia, prides itself on customer service. A Cisco Small Business network makes employees more accessible to customers and to each other. This not only has improved the company’s service and efficiency but also help set them apart from their competition.
Watch the video to learn more!
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Tags: customer case study, network, small_business
BBC Biochemical, which manufactures materials for diagnostic and medical research lab testing, shares a facility and communications system with sister company Medical Diagnostics Lab (MDL). Together, they serve customers around the clock and around the world. However, the archaic phone system used by the two companies was hindering their ability to answer urgent calls from doctors and customers. A Cisco unified communications solution helped BBC and MDL improve both customer service and operational efficiency.
Watch the video to learn more!
Read More »
Tags: customer case study, small_business, unified communications