Cisco Blog » Customer Care http://blogs.cisco.com Fri, 24 May 2013 18:11:28 +0000 en-US hourly 1 Better Customer Service through Collaboration http://blogs.cisco.com/collaboration/use-case-customer-service/ http://blogs.cisco.com/collaboration/use-case-customer-service/#comments Thu, 07 Feb 2013 07:16:26 +0000 Kim Austin http://blogs.cisco.com/?p=98055 http://blogs.cisco.com/collaboration/use-case-customer-service/feed/ 1 Riding the 3 Waves Through the Holidays http://blogs.cisco.com/collaboration/riding-the-3-waves-through-the-holidays/ http://blogs.cisco.com/collaboration/riding-the-3-waves-through-the-holidays/#comments Tue, 18 Dec 2012 18:32:07 +0000 John Hernandez http://blogs.cisco.com/?p=95876 http://blogs.cisco.com/collaboration/riding-the-3-waves-through-the-holidays/feed/ 0 Evolving from Customer Service to Customer Collaboration http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/ http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/#comments Wed, 09 May 2012 13:13:34 +0000 Kim Austin http://blogs.cisco.com/?p=68398 http://blogs.cisco.com/collaboration/evolving-from-customer-service-to-customer-collaboration/feed/ 2 Cisco Wins Big in CRM Magazine Awards http://blogs.cisco.com/collaboration/cisco-wins-big-in-crm-magazine-awards/ http://blogs.cisco.com/collaboration/cisco-wins-big-in-crm-magazine-awards/#comments Thu, 29 Mar 2012 18:19:50 +0000 John Hernandez http://blogs.cisco.com/?p=65037 Service Leader awards .  Building on our success in previous [...]]]> http://blogs.cisco.com/collaboration/cisco-wins-big-in-crm-magazine-awards/feed/ 0 “What If” Could Be Now: A New Retail Experience http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/ http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/#comments Wed, 07 Mar 2012 15:04:59 +0000 Kim Austin http://blogs.cisco.com/?p=62651 http://blogs.cisco.com/collaboration/what-if-could-be-now-a-new-retail-experience/feed/ 2 2012 Predictions: These I Like http://blogs.cisco.com/collaboration/2012-predictions-these-i-like/ http://blogs.cisco.com/collaboration/2012-predictions-these-i-like/#comments Mon, 23 Jan 2012 16:13:13 +0000 Kim Austin http://blogs.cisco.com/?p=57927 http://blogs.cisco.com/collaboration/2012-predictions-these-i-like/feed/ 0 The UK Press Perspective on Customer Collaboration http://blogs.cisco.com/collaboration/51071/ http://blogs.cisco.com/collaboration/51071/#comments Fri, 18 Nov 2011 10:40:03 +0000 John Hernandez http://blogs.cisco.com/?p=51071 http://blogs.cisco.com/collaboration/51071/feed/ 0 When is a Visit from the Fire Marshall a Good Thing? http://blogs.cisco.com/collaboration/when-is-a-visit-from-the-fire-marshall-a-good-thing/ http://blogs.cisco.com/collaboration/when-is-a-visit-from-the-fire-marshall-a-good-thing/#comments Fri, 21 Oct 2011 17:45:59 +0000 John Hernandez http://blogs.cisco.com/?p=47823 brought together nearly 300 partners and Cisco attendees for [...]]]> http://blogs.cisco.com/collaboration/when-is-a-visit-from-the-fire-marshall-a-good-thing/feed/ 0 Not All Contact Centers are Created Equal http://blogs.cisco.com/collaboration/not-all-contact-centers-are-created-equal/ http://blogs.cisco.com/collaboration/not-all-contact-centers-are-created-equal/#comments Thu, 20 Oct 2011 15:47:22 +0000 John Hernandez http://blogs.cisco.com/?p=47623 http://blogs.cisco.com/collaboration/not-all-contact-centers-are-created-equal/feed/ 0 Cisco Customer Collaboration Driving Aggressively to #1 http://blogs.cisco.com/collaboration/cisco-customer-collaboration-driving-aggressively-to-1/ http://blogs.cisco.com/collaboration/cisco-customer-collaboration-driving-aggressively-to-1/#comments Tue, 18 Oct 2011 17:07:54 +0000 John Hernandez http://blogs.cisco.com/?p=47182 http://blogs.cisco.com/collaboration/cisco-customer-collaboration-driving-aggressively-to-1/feed/ 1