Customer Care

September 9, 2019

COLLABORATION

The Artificial Intelligence Journey in Contact Centers

4 min read

See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.

February 26, 2019

DEVELOPER

Web & Mobile On-prem Solution Maximizes Customer Experience

3 min read

Customer Journey Solutions for communication via websites, chat, and mobile applications on smartphones are increasingly important to reaching business objectives.

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

3 min read

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

May 29, 2018

COLLABORATION

The Customer Journey Is the Destination

2 min read

A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

2 min read

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

December 11, 2017

COLLABORATION

Cisco and BT Research the Digital Consumer

3 min read

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.