Since 2006, Cisco Consumer internal research data shows that the percentage of customers using online support has increased from 10% to now over 80%, revealing a decided turn away from telephone support in favor of more streamlined service via E-support. …Read more.
Posted by Johanna Fry on September 18, 2009 at 11:39AM
On our internal employee website, there is an amazing story of a Cisco colleague based in El Salvador, Rafael Cobos. Rafael is a systems engineer and was on a flight to Honduras in horrible weather when, upon an obviously rough …Read more.
Posted by John Earnhardt on July 18, 2008 at 12:49PM
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