By John Hernandez, general manager, Cisco Customer Contact Business Unit During challenging economic times, savvy organizations seek ways to differentiate their business through tighter customer affinity, while they plan for the inevitable recovery. One of the key investment areas to …Read more.
Posted by Leanne Schrotzberger on May 05, 2009 at 05:45PM
I was at my neighborhood grocery store the other day and it’s one of those stores that requires “shoppers cards” to get the best price on certain items. Fail. I’m a capitalist, and therefore I’m willing to let you track …Read more.
Posted by Tod Famous on May 01, 2009 at 09:20AM
I recently received a report from an analyst with a decision matrix to assist customers in making a vendor selection within the “IP Contact Center” market. I’m scratching my head over why some continue to make the “IP” distinction. Perhaps …Read more.
Posted by Tod Famous on April 14, 2009 at 04:55PM
Such was the salutation of a message sent to a friend recently. The heading of the message went on to state that Acme Corp. (name changed to protect the guilty) prided itself on a “personal” touch and differentiated customer service. …Read more.
Posted by Soufiane Houri on March 05, 2009 at 08:55AM
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