By John Hernandez, general manager, Cisco Customer Contact Business Unit During challenging economic times, savvy organizations seek ways to differentiate their business through tighter customer affinity, while they plan for the inevitable recovery. One of the key investment areas to …Read more.
Posted by Leanne Schrotzberger on May 05, 2009 at 05:45PM
I was at my neighborhood grocery store the other day and it’s one of those stores that requires “shoppers cards” to get the best price on certain items. Fail. I’m a capitalist, and therefore I’m willing to let you track …Read more.
Posted by Tod Famous on May 01, 2009 at 09:20AM
I’ve lived in several places and my family is very distributed, so I’m an early adopter when it comes to using the Internet to communicate with my “social network.” My daughter’s first steps, first words, first potty training success are …Read more.
Posted by Tod Famous on March 11, 2009 at 09:08AM
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