Guest blog entry by Dean Walters, CIO, Austar As Chief Information Officer for Austar United Communications for the last 10 years, I’ve been working hard to ensure that we evolve our systems to support future customer service strategies and achieve …Read more.
Posted by Doron Aronson on October 29, 2009 at 12:01AM
Here at the Channels blog, we love success stories. And we’re betting your customers do, too. Sure, it’s helpful to know where improvements need to happen, but it’s also a great practice to highlight what’s working. A customer success story …Read more.
Posted by Alexandra Krasne on August 12, 2009 at 01:36PM
Just as there are some unwritten rules of social engagement—like not getting drunk and standing on the table or yelling at strangers on the street—social media engagement via Twitter, You Tube, Facebook, and LinkedIn has a few unstated rules, too. …Read more.
Posted by Alexandra Krasne on July 20, 2009 at 04:05PM
Whether you’ve been doing what you do for many decades or just a few months, learning something new has a way of invigorating and inspiring any career. To find out more about the training opportunities available to Cisco partners and …Read more.
Posted by Alexandra Krasne on July 15, 2009 at 03:45PM
It seems you can’t turn on your computer, watch TV, or even read this blog without a mention of Twitter. (There were even rumors of a Twitter reality TV show floating around this week.) At Cisco, we’re using Twitter to …Read more.
Posted by Alexandra Krasne on May 28, 2009 at 04:33PM
I’ve lived in several places and my family is very distributed, so I’m an early adopter when it comes to using the Internet to communicate with my “social network.” My daughter’s first steps, first words, first potty training success are …Read more.
Posted by Tod Famous on March 11, 2009 at 09:08AM
Such was the salutation of a message sent to a friend recently. The heading of the message went on to state that Acme Corp. (name changed to protect the guilty) prided itself on a “personal” touch and differentiated customer service. …Read more.
Posted by Soufiane Houri on March 05, 2009 at 08:55AM
Our earnings conference call is on Wednesday, November 5, 2008 at 1:30 PM PT where we’ll announce our first quarter fiscal year 2009 financial results. The quarter ended Friday, October 24. We’ll issue our financial results press release over Marketwire, …Read more.
Posted by John Earnhardt on November 03, 2008 at 09:27AM
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