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Cisco Announces Open and Secure Hybrid Cloud with the Collaboration of Cloud Providers and Technology Partners

In my previous blog ,  I noted that IT is increasingly transitioning towards an IT service broker role, taking advantage of multiple sourcing options to become an intermediary of cloud services offered to the business constituents.  The role of IT as a broker of cloud services enables them to add value on behalf of its users by dynamically aggregating, integrating, and customizing the delivery of multi-cloud services (whether public, private or a combination of both) to best meet the needs of the business.

It’s now time for Cisco to take the next bold step in leading the evolution of the “World of Many Clouds,” journey with our partners.  Today, at Cisco Live! in Milan, we announced important news in the significant expansion of our Cloud Portfolio to enable a new Fast IT model. The new products and services in Cisco’s extended cloud portfolio include:

These solutions that we will detail in coming blogs are designed to provide major benefits for your organization as you move to the world of many clouds. They allow you to

  1. Reduce  your exposure to risk in cloud environments.
  2. Enhance your business flexibility with a choice of consumption models in the world of many clouds.
  3. Increase agility and reduce TCO by managing and automating your cloud environments

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Cisco Intercloud

Our breakthrough hybrid cloud solution, Cisco InterCloud, which lowers total cost of ownership for organizations and paves the way for interoperable and highly secure public, private and hybrid clouds.  The addition of InterCloud to our Cloud portfolio also broadens Cisco’s commitment to openness and shows the unique value our partner-led model.

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Cisco Support Community Wins Stevie Award for Innovation in Customer Service

March 5, 2013 at 8:18 am PST

a2The Stevie Awards for Sales & Customer Service are part of an international competition designed to recognize excellence in disciplines that are crucial for business success. Organizations of all sizes from all over the world altogether entered over 1,100 entries for this year’s competition. Recently, winners of the 7th Annual Stevie Awards were unveiled at a gala ceremony held in Las Vegas, NV.

Among the lucky champions was the Cisco Support Community (CSC), which was awarded within the “Innovation in Customer Service – Computer Services & Software” category for its innovative web platforms and customer service offerings. Known for its creativity and high business impact, the community strives to leverage its software-enabled community capabilities, social media, mobile technology and open APIs to redefine the future of services. Their efforts have not only resulted in over $200 million a year in cost savings for Cisco through case deflection but also accelerated design and architecture with key partners.

Congratulations to the team and all 2013 Stevie Award winners for their commendable achievements!

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Changing the Collaboration Game with Clouds

Organizations small or large can deploy collaboration technologies on premises, on the cloud, or on both with a hybrid deployment. I believe that the source or the provider of collaboration technology should be transparent to the end-user and that the experience should be the same regardless of deployment model or device used.

At Cisco we’re very focused on offering flexible deployment models that support on-premises, cloud, or hybrid deployments of our collaboration technologies.  Of course, these are built on our collaboration architecture to ensure the interoperability and user experience. Read More »

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Cisco Support Community: Winner of the 2011 Forrester Groundswell Award for Supporting Social Media

February 9, 2012 at 2:19 pm PST

Many companies today are jumping on the bandwagon to add custom social media accounts to their list of web properties. The Cisco Support Community team is one such group, but this team has done so particularly well and seen great successes with their endeavors.

In early 2010, they launched and revamped their social initiatives in hopes of staying connected with customers and extending the community beyond Cisco’s immediate reach. Just over a year afterward, the team was recognized as the winner of the 2011 Forrester Groundswell Award in the B2B Supporting Category. What’s more, Cisco estimates that the community-based support on Facebook and Twitter is saving the company more than $400K annually! Not everybody rises to fame with the fruits of their social media labor. I was curious to find out what the team did that led to such positive results, so I chatted with Pratibha Gupta and Mohan Rao, leads of the social media branch of the Support Community team.

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