From Lance: It’s as easy as dialing a phone … no, wait it’s even easier
I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one day – or spend too much time looking up the number or dial the wrong number – and it gets to be a real pain.
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Tags: coc-collaboration, crm, Jabber SDK, salesforce, sdk, sfdc
Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably came to appreciate the speed, skill, and nimbleness of the players out on the ice. For Cisco UCS, speed is an attribute inherent in what we do, too – our compute business is highly competitive and requires constant, skillful, and quick innovation to deliver the best and newest in technology to our customers.
The NHL’s Minnesota Wild franchise rely on a Cisco UCS based I.T. infrastructure for their Microsoft Dynamics and CRM software portfolio. To better serve and interact with clients the Wild I.T. staff established three goals for their recent IT infrastructure transformation project:
- Simplify infrastructure to boost staff productivity,
- Improve resource management for controlled growth
- Promote sustainability to conserve resources and provide environmentally conscious facilities for clients.
Looking at their long-term goals for cloud computing, the Wild staff decided to invest in a solution based on our Unified Computing System™ (UCS®) servers with Tegile based hybrid storage solutions. In doing so, the Wild established for them a highly agile data center environment that supports their current and future cloud initiatives with a virtual desktop infrastructure solution. The end results of the I.T. transformation project for the Wild were impressive as they:
- Achieved 43 percent reduction in support costs
- Reduced power by 63 percent and heat output by 68 percent
- Reduced data from 42TB to 17TB
Once again we see the UCS architecture delivering improved performance at lower operating costs for a Microsoft oriented environment – Dynamics and CRM. In the case of the Minnesota Wild, a small I.T. organization when compared with larger enterprise I.T. organizations, they were able to deliver significant business value to their organization and position themselves for future technology shifts. Read more about the Minnesota Wild and their Cisco UCS experience here.
Learn more about Cisco’s Unified Data Center Microsoft solution capabilities at www.cisco.com/go/microsoft.
Tags: Cisco, Cisco UCS, Cisco Unified Datacenter, crm, Dynamics, Microsoft, NHL
Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no means is this list complete so please feel free to add your two cents in the Comment box below. The more we share, the more we can influence how companies and even industries are viewing and adopting social media. Collectively, we can shape its evolution. So please, share away!
And without further ado, here’s another chapter from my unwritten book in slide deck format: Read More »
Tags: advanced, advocacy, best practices, community, crm, data, engagement, how to, Intelligence, Listening, measurement, Plan, ROI, social media, strategy
Over the last six months, I’ve talked with numerous customers and partners. One thing is clear: People get it. Connecting employees, vendors, partners, and customers — so they can work together with no barriers — makes sense. It saves money and time, and builds relationships.
It seems like overnight we landed in a post-PC world — a place where working from anywhere, anytime is how it is every day. Two technology trends are driving this new work-style while embracing the existing IT landscape: cloud-based applications and smart mobile devices.
Cloud-based services are already familiar in the consumer world — with music, storage, and social media — and in the business world with customer relationship management (CRM) and other transactional applications. The software-as-a-service (SaaS) model offers well-known benefits to IT — such as rapid deployment, flexibility to meet changes in demand, and the ability to shift costs from capital to a predictable operating expenses — all while providing an “always on” service that is available anytime, anywhere.
I keep coming back to that: anytime, anywhere. It is the touchstone for this new work model. Smart mobile devices are the perfect complements to cloud-based services. We can have consistent access to information from different devices and locations throughout the working day. Check email, join a conference call, or participate in a video conference — all from your smartphone, notebook, tablet, or desktop. Whether you are on the road, in the office, or at home — place doesn’t matter. The Cisco WebEx cloud collaboration applications are hosted on the Cisco WebEx Cloud, a platform that supports nearly two billion Read More »
Tags: Cisco WebEx, Cisco WebEx Cloud, cloud, collaboration, crm, Post-PC Era, SaaS, software as a service
Marketing is transforming. We’re aligning closer to sales, owning more of the revenue pipeline and being held more accountable. To be a successful marketer we need understand our customers’ and potential customers’ needs and behaviors so that we can respond effectively with appropriate messages about our products and services. CRM systems allow us to do this. The data housed inside a CRM system can help close sales faster, retain customers, find new customers, and offer superior customer service – all things that ultimately increase revenue. So why is it that less than 50% of executives are fully satisfied with the business benefits of CRM? How can we ensure that at least for marketing that we are maximizing the investment in our CRM tools and leveraging them to drive the right kind of engagement with customers and prospects?
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Tags: b2b marketing, business goals, Cisco partner marketing, crm, data, marketing automation