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Journey to “Self-Healing” Enterprise Networks continued…

Last month in my blog Journey to “Self-Healing” Enterprise Networks, we discussed reasons why IT process automation solutions for network domain has not fulfilled its promise. Today we will first reason of the two – “Need for out-of-the-box workflow templates for rapid development of network operation process automation for quick-wins”.

In today’s high performance distributed environment, network is vital to maintaining an efficient business. Efficient, scalable and stable network environment requires time and resources from the organization. Information Technology (IT) environments encompass multiple advanced network technologies that include security and wireless for borderless networks, video systems for unified communications, and storage and virtualization management for flexible deployments.

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Journey to “Self-Healing” Enterprise Networks

Within IT & Network Process Operations community, automation started with the big hype and promise for “self-healing” solutions for systems, network, and process automation.  Remember the promise of “Robotics”!? Wouldn’t it be great to have our servers, systems, and networks solve their own problems? Leading to more stable systems and networks in which system administrators and network administrators would be free to work on higher priority activities and be more productive, improving the quality of Enterprise solutions. Though it is a noble goal, IT and network process automation did not deliver its full promise but instead started us in the journey towards the goal.

There are many reasons why IT process automation solutions for network domain has not fulfilled its promise. Many people have done in-depth analysis, which can be summarized as two big inhibitors for wide-spread adoption of automation in network operations:

  1. Need for out-of-the-box workflow templates for rapid development of network operation process automation for quick-wins
  2. In-depth understanding of complex network implementations with domain knowledge of the Enterprise processes and industry best-practices for support

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