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No Free Lunch

This is the fourth in a series of blogs comparing and contrasting the Microsoft and Cisco approaches to providing enterprise collaboration in the post-PC world. The first blog discussed the differences between a purpose-built architecture and a desktop-centric approach that needs third party extensions to make a working enterprise-class system. The second blog discussed how the two companies are approaching the trend towards “Bring your own device” (BYOD) to work. The third  blog discussed how the two companies deliver voice and video. This fourth blog focuses on the true cost to deploy.

No Free Lunch

A little after lunch time today at Enterprise Connect, Nemertes Research will host a session to present its findings on a topic near and dear to Cisco’s heart: “Building the Business Case for UC”. Drawing on data supplied by hundreds of IT decision makers on Unified Communications products and technologies, attendees apparently will “leave the session with a clear picture of the elements of a successful UC business case”.

Having this session right after lunch seems appropriate, since the session could easily be named: There’s no Such Thing as a Free Lunch.

As you may know, just a few weeks ago Cisco’s Rowan Trollope started a conversation about what matters in collaboration. The topic is so important to Cisco that we launched a web page to communicate our view on the key considerations in evaluating an enterprise collaboration solution, with a special focus on the differences between Cisco and Microsoft. So it is exciting to see the industry hone in on one of these considerations: cost and licensing.

Cisco believes that building an accurate business case for UC is increasingly complex. Capital costs and licensing are just the tip of the iceberg. What you spend on getting and keeping the solution running — the internal staff, training, third-party vendors and annual maintenance — matters quite a bit. Without a full understanding of all the factors involved in the real cost of ownership, selecting the right vendor and architecture for your organization may be an incredibly daunting task.

In a blog about the research behind today’s session, Nemertes’ Robin Gareiss calls Lync an “expensive operational proposition.” We think it’s important to note that Lync licenses are often Read More »

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