50. That’s the number that today inspires me to relentlessly drive Cisco’s Customer Contact business forward into the future. While email and phone interactions of traditional call centers are still growing, 50% of all customers are now using social media …Read more.
Posted by John Hernandez on October 05, 2009 at 03:22PM
As CTO for Unified Communications at Cisco, I’m involved in all three ways in which Cisco creates product innovations: current product evolution, partnerships & acquisitions, and internal innovation. My team and I help to ensure that Cisco strikes the appropriate …Read more.
Posted by Joe Burton on October 01, 2009 at 02:57PM
The recent news that Cisco shipped its 22 millionth Unified IP Phone to Foster’s Group Ltd.seems a good indication that recent media reports projecting the imminent decline of the desk phone are at minimum premature in their predictions. Is it …Read more.
Posted by Doron Aronson on September 10, 2009 at 08:51AM
Cisco recently co-sponsored a survey which asked over 1800 consumers from six countries (USA, Canada, UK, France, Germany, and Australia) a set of questions focused on their perceptions of Speech Recognition and Self-Service as used for customer care. Although this …Read more.
Posted by Doron Aronson on August 21, 2009 at 06:01PM
Posted by Leanne Schrotzberger on June 01, 2009 at 09:02AM
By John Hernandez, general manager, Cisco Customer Contact Business Unit During challenging economic times, savvy organizations seek ways to differentiate their business through tighter customer affinity, while they plan for the inevitable recovery. One of the key investment areas to …Read more.
Posted by Leanne Schrotzberger on May 05, 2009 at 05:45PM
I was at my neighborhood grocery store the other day and it’s one of those stores that requires “shoppers cards” to get the best price on certain items. Fail. I’m a capitalist, and therefore I’m willing to let you track …Read more.
Posted by Tod Famous on May 01, 2009 at 09:20AM
I recently received a report from an analyst with a decision matrix to assist customers in making a vendor selection within the “IP Contact Center” market. I’m scratching my head over why some continue to make the “IP” distinction. Perhaps …Read more.
Posted by Tod Famous on April 14, 2009 at 04:55PM
I’ve lived in several places and my family is very distributed, so I’m an early adopter when it comes to using the Internet to communicate with my “social network.” My daughter’s first steps, first words, first potty training success are …Read more.
Posted by Tod Famous on March 11, 2009 at 09:08AM
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