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Four Ways Social Software Collaboration Technology Can Change Higher Education

New media and collaboration technologies have the potential to transform higher education in terms of the classroom, the learning process, the relationship between students and instructors, and how institutions conduct academic research. While much of the industry discussion revolves around use of consumer tools and social network sites like Facebook and Twitter and LinkedIn, Cisco’s educational customers also see tremendous opportunity to increase student engagement and drive their own institutional strategies with “enterprise class” social software as well.

Since Cisco first announced Quad, we have had conversations with dozens of colleges and universities regarding the role enterprise social software and Cisco Quad can play in transforming education. Cisco Quad is an enterprise collaboration platform that brings people together to share ideas and content, collaborate on projects, and interact using chat, voice or video, regardless of where people are located.

Below, we’ve outlined four ways in which educational institutions are telling us enterprise social software is helping, or can transform the way learning, research, and academic advisement is crafted, delivered and consumed:

1. The 24/7 interactive classroom: Instructors often struggle to deliver a collaborative environment for their students that is secure and supports multiple access methods such as mobile.  Technology like Quad can enable students to interact in a secure, policy-based manner that extends the classroom conversation beyond physical walls. Courses partially or wholly targeted at off-campus students can similarly benefit from enhancing the class-like experience for remote students. For example, at Duke University’s Fuqua School of Business, the cross country MBA students based in the US, England, India and other countries are using Quad to create virtual working groups, find people with common interests, share files or videos with other students working on similar projects and instantly start video conferences or chat sessions. Quad provides students with the ability to interact, ask questions and share ideas with professors/faculty/tutorial assistants anytime, as opposed to only during fixed faculty office hours. It can also drive improved accountability on team projects, as content and comments are tracked in activity feeds and in project communities by both participating students and faculty leads.

2. Serendipitous Research: Quad contains several features, such as an activity feed that compiles microblog posts from students and staff and allows a snapshot view of a person’s current activities. These dynamic updating functionalities can facilitate broader cross-departmental collaboration, for students and researchers alike. Security features ensure that research that needs to be confidential is shared in a secure and safe manner.  As researchers update their statuses with exciting discoveries or frustrating problems, or create posts, upload videos or otherwise document their work, this content becomes accessible to hundreds of fellow university researchers through activity feeds and searches, making it possible for providential inter-disciplinary connections to be made and new insights to be generated. Read More »

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Service Providers & Consumer Experience: It’s High Time for Change

Roland Klemann believes one thing, when it comes to service providers and consumer experience: Something has to change. As today’s consumers look for new experiences, across multiple locations, screens, and sources, the service providers who deliver those very signals need to step up their game.

It starts with knowing what consumers want. In his 60 minute business briefing at this week’s IBC Show (Monday, Sept. 12, noon-1pm Pacific Time, IBC 2011 Connected World (Hall 13), Rooms G102-G103) Roland will discuss the results of recently concluded consumer research about cloud-based services, like remote storage and personalization, and pull from our “Future of Television” research, which highlights the predictions of 50 television experts. Read More »

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Read All About It! Clouds, Consumers, Entertainment – and You

If you’ve been wondering about the actual intersections between consumers, video entertainment, and the cloud, check out Monday’s IBE publication article.

Titled “The Future of Consumer Entertainment: Delivered Through the Network-Enabled Cloud,” the article identifies six use cases for the business of consumer clouds. Why do it, short version? Try a potential $8.6 billion in service provider revenues by 2015, for cloud-based services. Read More »

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LAST CHANCE: L.A. Lakers, Luke Walton, Invites YOU to Enter “Cisco ūmis Meet an NBA Legend” Sweepstakes

People are talking about our Meet an NBA Legend Sweepstakes, with good reason! We partnered with the NBA to give you the opportunity to talk to NBA legend Bill Russell on ūmi.

ENTER HERE

Our online community is excited about this once-in-a-lifetime chance. We think the comments speak for themselves:

Luke Walton of the LA Lakers even created his own ūmi video from home to get you pumped up about the opportunity to meet NBA Legend Bill Russell!

Check out his video here: Read More »

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Six Days Left: Buy One ūmi, Get One FREE

The perfect present for dad this Father’s Day is Cisco ūmi.  And with the current buy one ūmi, get one FREE offer, it’s also a perfect present for you, too.  Now through June 19th (this Sunday!) take advantage of this limited offer by clicking on a logo below to start shopping!

NBA Legend Bill Walton and his son Luke, a forward for the Los Angeles Lakers, are using Cisco ūmi to stay in touch between their homes in San Diego and Los Angeles, respectively.  Luke alludes to Father’s Day when he tells Bill that he’ll be getting a Father of the Year award at the end of the month.  It makes any of us not living near dad at least a little mushy!

Watch here:
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