Fighting “Friction” in the Check-Out Line and Beyond
You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, which entails more waiting in line at the front desk to get the key, before discovering that the key doesn’t work. When you finally get in the room, it’s set way hotter than your preference.
OK, none of these experiences are major hardships, let alone life threatening. But taken together, along with so many other time-wasting aggravations — or business friction — they do take a toll: on energy bills, productivity, and nervous systems!
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Tags: #IoE, Business Automation, confident identity, connectivity, frictionless, hospitality, InternetofEverything, location services, Manufacturing, mobility, precision location, predictive analytics, retail, sensors, Smart Devices
Mobile World Congress (MWC) 2014 was the largest mobile industry exhibition in the world, where over 1800 companies showcased and launched their latest products and services. This event was visited by over 85,000 attendees from over 200 countries around the world, to learn, network, inspire and innovate. Providing them seamless and robust data network was the first priority. GSMA , Fira de Gran Via and Cisco took this challenge to provide them next generation Wi-Fi experience with seamless connectivity and onboarding using Hotspot 2.0 service on the top of baseline free Wi-Fi service.
Hassle and risk are the two key factors involved in connecting free public Wi-Fi. When you are traveling in the different countries, you get off the plane and turn on your cell phone… and within few seconds you get connected to the cellular network. There is no need to search for a suitable network manually (hoping it’s not rigged by a hacker), then enter long password or credit card details to pay for the service. But unfortunately connecting to Wi-Fi is not that simple. Hotspot 2.0 Service addresses these problems by automatic network discovery and selection, seamless network access and secured authentication for the Passpoint certified devices.
Fira Gran Via, Barcelona, the venue of MWC 2014 is a massive 280,000 meters2 (Three Million Square Feet) facility with 8 grand exhibition halls, conference rooms, multiple outdoor areas and restaurants. Read More »
Tags: #MWC14, barcelona, cell, cell phone, cellular, cellular network, Cisco, connectivity, data, device, experience, fira de gran via, GSMA, HDX, high density, Hotspot, HS2.0, mobile, mobile world congress, mwc, network, onboarding, Passpoint, public, seamless, technology, wi-fi, wifi, wireless
This year’s Cisco Live! was tremendous, with 25,000 attendees on-site and another 200,000 attending virtually. There was a lot of excitement around all things cloud, from how the Internet of Everything will change the way we live, to the role of the Intercloud in forming a seamless fabric between the world of many clouds.
During the show, I spent time with six of our partners who offer Cisco Powered cloud and managed services. In this series of blogs, I’ll introduce you to each of them and what they shared with me about the future of cloud. Each of them had a different perspective, but all of them agreed: the cloud represents an incredible opportunity for businesses around the world.
Here are some of the highlights I’ll share in upcoming blogs:
Part 2: Chris Kemmerer, Director, Mobility Solutions, Verizon, shared that part of Verizon’s mission is to bring together the pieces needed to unlock the value of the Internet of Everything for their customers. “The Internet of Everything has deep meaning to us as everything becomes connected, whether it’s business to business, people to people, people to machines, or machines to machines. When you have all these things exchanging data, you can improve the way enterprises interact with each other, how consumers interact with enterprises, by leveraging all that connectivity.” He also shared how Verizon adds value to cloud services by layering applications on the underlying architecture.
Part 3: The importance of transparency in the high performance cloud was described by Dusten Tornow, Director of Infrastructure Products, from OneNeck IT Solutions. “When we decided to build out our cloud infrastructure, we knew that we wanted to align with enterprise vendors like Cisco because their technologies resonate with our customers as being high performance. They recognize that if they were to go out and build their own cloud, it would likely look and feel a lot like what we’ve built. Being able to be transparent with what our equipment is made out of and built upon is a huge advantage for us.”
Part 4: Derek Siler, Director, Solution Engineering – Channel Sales, Sungard Availability Services talked about how building a resilient cloud that can carry businesses into the future requires a resilient foundation. “We’re building our cloud future around Cisco and around enterprise-grade architectures. For us, Cisco is absolutely vital.”
Part 5: The value of integration to cloud services was another important topic at Cisco Live! For Chris Ludwig, SVP GTM Cloud and Hosted Solutions from NWN Corporation, applications integrated with on-premises equipment still have to work when migrated to cloud. “That was something we did a lot of research on, to make sure that all of the third party companies that we work with on-premises are going to work in the cloud. We certainly look to Cisco for guidance. It’s very helpful knowing that if they’re part of the ecosystem, we know that they are going to be a good partner.”
Part 6: Steve Harris, Senior Vice President, National Alliances at Peak 10, echoed the value of a partner ecosystem. “Today it takes an ecosystem to deliver the business outcome that clients are looking for. We’ve gone beyond the point where clients are just interested in the technology. They want the technology to provide a business outcome for them. Being able to provide that seamless solution with the Cisco ecosystem of partners is incredibly important.”
Part 7: Finally, I spoke with Andy Bird, Executive Director, Product Management and Development at eLoyalty, a TeleTech Company. He expressed his excitement about Cisco’s Intercloud Fabric. “Imagine trying to take your data from one cloud and move it to the next. It’s very difficult to do, because when you look at clouds, you end up getting hooked into them, just like if you were to buy premise gear. What Cisco has been starting to enable to happen is the idea of creating a fabric between the clouds that allows me to migrate data. When somebody gets on my platform, they have the ability to go and leverage Cisco in other places. So they have a different level of confidence.”
Next time: my interview with Chris Kemmerer at Verizon. Until then, you can read more about how providers are addressing the need for enterprise class services in the latest edition of Unleashing IT.
Tags: #IoE, Cisco, cisco intercloud, cisco live, cloud, connectivity, mobility
Dreamhack Winter 2013 in the small city of Jonkoping in central Sweden claims to be the world’s largest digital event. I was skeptical at first, but when I arrived for the event, I was completely amazed at the scale of things in this tiny part of the world where its only bright for 5 or 6 hours during day this time of the year.
Of course, the amount of daylight didn’t impact one bit the large numbers of people streaming into the event venue well before opening time on Thursday afternoon.
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Tags: analytics, Connected, connected mobile experiences, connectivity, Dreamhack, innovation, internet, jonkoping, location, location analytics, location based services, Millennial, mobile, mobility, network, platform, telia, wi-fi, wi-fi location, wifi, wireless
Futurists have long envisioned a world where fabulous innovations transform our lives in mind-boggling ways. And while some of their ideas may remain far-fetched, the most exciting thing about their future is that so much of it is already here, today (flying cars notwithstanding).
Indeed, we are living in an age of unprecedented technological transformation, one that stands to eclipse even the first Internet boom. This next wave of change is being driven by a massive upsurge in connectivity, from 10 billion connected things today to 50 billion in 2020. The world may seem connected. But only 1 percent of the objects around you are endowed with smart connectivity. That is changing fast. Your car, your refrigerator, your parking space, the bridge you drive over, the shelves at the local retailer, and the supply chain that feeds them — all of these “dark assets” are being “lit up” with smart connectivity, altering our lives in profound ways.
Cisco calls this the Internet of Everything (IoE). We define IoE as the intelligent connection of people, process, data, and things. And, of course, the “people” element is paramount, since the whole point of technology is to create a better life experience for everyone.
At Cisco, we estimate the Value at Stake from this transformation to be $14.4 trillion for the private sector alone over the next 10 years, which represents an opportunity to increase global aggregate corporate profits by about 21 percent.
Cisco’s projections are based on deep research and analysis into potential use cases. But we are not the only ones sensing the potential impact of this game-changing, global transformation.
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Tags: Big Data, Cisco, Cisco Consulting Services, connectivity, innovation, Internet of Everything, internet of things, IoE, IoE Value Index, IoT, Quantified Self, value at stake