We are excited to announce that Cisco will be participating in Wireless Field Day 8 this year! Cisco is bringing together independent bloggers, speakers, and podcasters to share best practices and opinions in a two-hour interactive discussion format. All presentations will be live streamed from the Tech Field Day website October 1, 2015 beginning at 9:30 am PT.
Cisco is focusing on operational simplicity, and will cover the following topics at #WFD8:
802.11ac Wave 2 and Mobility Express: We will be discussing how 802.11ac Wave 2 provides customers new capabilities found in the Cisco Aironet 1830 and 1850 Access Points such as Multi-User MIMO (MU-MIMO) and their advantages. We will also demonstrate how Mobility Express can be deployed in less than 10 minutes, ideal for smaller businesses who want an uncompromised enterprise-class solution without the big IT staff to manage it. Learn more about 802.11ac and Cisco Mobility Express. Read More »
Tags: 802.11ac wave 2, byod, cloud, CMX 10.2, connected mobile experience, meraki, mobility, wifi, wireless, wireless field day
Cisco’s Connected Mobile Experience (CMX) solution employs data from the Wi-Fi network to generate information about devices visiting a venue, which in turn can be used by businesses to gain greater insight into the behavior of their customers and improve customer experience. At the center of the CMX product is the Mobility Service Engine (MSE), version 10 of which was announced at Cisco Live! Milan.
Mobile World Congress 2015 was another great opportunity to demonstrate the scale at which MSE 10 can now operate. The MSE 10 installation for MWC 2015 was entirely cloud-based and the week’s visitor data was captured using only a single box setup.
In the this blog, we’ll show how MSE 10 was used to generate custom reports during the event to give some interesting insights into how the conference unfolded.
Day 1 of MWC begins at 9:00am, when the main doors open for the first time. People begin arriving well before then and waited patiently to be allowed into the halls. We were able to witness this using a custom report focused on the registration area showing a graph of the number of visitors increasing as opening time approached (Figure 1)
This was also reflected in the heat map report, where a bright red spot can be observed representing the increasing number of visitors waiting to gain entrance (Figure 2) Read More »
Tags: #CiscoMWC, CiscoMobility, cmx, connected mobile experience, mobile world congress, Mobility Service Engine, mse, MSE 10.0, mwc
As with any type of information, the quality of the context improves the quality of the content. That is, the more relevant and accurate the information, the more valuable it becomes.
This truism is highly pertinent to the growing field of location-based services such as those supported by Cisco Connected Mobile Experiences (CMX). The more accurate the location, the more detailed the analytical information or customer-facing content. If we can improve accuracy to get near to the one meter goal, we can greatly improve the quality of that analysis or content. Now the context isn’t which section of a store or area in a hospital, it is exactly where the person is standing at that moment. This increased relevance makes the information more valuable to the venue and its customers, guests, and patients.
Understanding the importance of location accuracy, Read More »
Tags: cmx, connected mobile experience, Hyperlocation, location accuracy, location based services, rssi, wifi
Accelerating organic growth across segments, products, and services is a prime objective for today’s banks. The rubber often hits the road with the account opening process. And that process can go flat, especially when a customer runs into difficulties that cause it to breakdown creating an undesired customer experience. Cisco and Ignite Sales know that those potholes can be avoided and that’s why we recently teamed up during the Save the Bank Challenge Technology Showcase at the American Banker Digital Bankers Summit, in Los Angeles, CA and demonstrated how cross-channel account opening is a core element of an engaging customer on-boarding experience.
Customers who have a great on-boarding experience are inclined to consider additional products or services from the bank and the best time to capitalize on this opportunity is at the point of sales, when they are already buying. With the Cisco and Ignite Sales solution, banks have an opportunity to make account opening the centerpiece of a compelling customer acquisition strategy. Our ‘Save the Bank’ demonstration showed an Omnichannel account opening process that closes the gap that all too often exists between digital channels and in the branch. Read More »
Tags: banking, Cisco, connected mobile experience, cross-channel, customer experience, Financial Services, mobile advisor, omnichannel, video
More people than ever are talking about “shadow IT” nowadays. As the name implies, it’s mysterious, perhaps even malevolent by some people’s standards. From a traditional IT vantage point, this negative view may be somewhat justified given the risks it creates around security, compliance, productivity, and technology investment.
But let’s look at it from another perspective. Shadow IT is on the rise because more people outside of IT are gaining awareness and access to technology, and harnessing it as a business differentiator. More importantly, many of these people are business leaders with growing budgets that align to their priorities. Here’s how much technology budget growth business leaders expect in the next year:
Source: Cisco Business and IT Priority Survey results Read More »
Tags: Cisco Business and IT Priority Survey, connected mobile experience, enterprise networks, Intelligent WAN, internet of things, Shadow IT, technology budgets, unified access