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Living the Connected Life – in Tasmania, Australia

By Lionel Walters, Guest Columnist

I grew up in suburban Sydney and enjoyed many of the benefits and conveniences of life in a large and established community. I was close to family and friends, had easy access to basic services such as education and health care, and had an almost unlimited selection of entertainment and retail options. In those blissful days of my youth, I had everything I needed within a distance of a few short kilometers.

My situation changed somewhat when I started my career. For the first time I found myself joining thousands of others in a daily commute to inner Sydney. I’m sure I was not alone in feeling that the two hours of travel each day could be better spent in other pursuits, but like so many before me, I took it in stride because I believed it was the price to pay if I wanted to realize the Australian Dream.

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How Service Providers Enable the Connected Life

More than ever, access to local telecommunications network infrastructure has become an important part of the way many of us live, work, play and learn — throughout our daily routines. Some of us take it for granted – we expect that the network will simply be there, when and where we need it.

Twenty-four hours a day, seven days a week. Without fail, it’s assumed to be omnipresent in our lives. By and large, that objective is purposefully reached, around the world. Truly, that’s an amazing accomplishment.

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How Broadband Boosts Individual Productivity

By Howard Baldwin, Contributing Columnist

We’ve shared our perspective about how broadband boosts the potential productivity of continents, countries, and municipalities. But never about how broadband boosts the productivity of individuals. Nor, who gets the most benefit out of broadband — the employee or the employer? As traditional vacation time begins in the northern hemisphere, let’s explore the upside potential.

The most recent Cisco Connected World Technology report, released last year, included two interesting findings. First, despite the downturn in the economy, employees value flexibility of work location more than salary. Second, the borders between professional and private time continue to blur, thanks to mobile connectivity to the internet.

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Cisco CLUE Part 4: Global mobile moxie – no cord, no problem

Welcome back to our fourth and final installment of the updated Cisco Connected Life User Experience (CLUE) Index findings. We’ve previously covered residential and business services, and today, mobile services will be in the spotlight. The “On the Move” portion of the CLUE Index grew 19.45 points, from the baseline 100 index points value (based on 2008 global service adoption data) to 119.45 (based on 2009 global service adoption data). On the Move grew more than other segment in our study. Personal mobile devices (smartphones, PCs/laptops, tablets, E-readers, et al.) have become indispensable communications, information and entertainment gear for global wireless consumers. The combination of expanded 3G/4G networks, broader wi-fi access and greater device computing power for advanced mobile broadband applications and services has enabled this segment to flourish in spite of a challenging global economy. Here’s a graphic summary of business services global growth:

graphic summary of business services global growth

We tracked global penetration of the following mobile services as part of our CLUE research:

  • Mobile text messaging: mobile text-based services, including Short Message Service (SMS) and instant messaging
  • Mobile Multimedia Service (MMS): mobile services that include multimedia objects such as images, videos, audio, and rich text in addition to text
  • Mobile email: email on mobile phones
  • Mobile gaming: downloads of full games as well as online gaming on mobile phones, including single-player and multiplayer online games
  • Mobile music: full track downloads and music streaming services on mobile phones
  • Mobile television: scheduled TV content delivered over cellular and broadcast infrastructures
  • Mobile video: on-demand video content downloaded or streamed to the mobile handset
  • Mobile social networking: mobile services ranging from simple chat rooms with only texting tools, to multimedia-rich environments and user-generated content (UGC) sharing communities
  • Mobile LBS: services that include personal navigation, point of interest (POI), friend-finder, and family-tracker services
  • Mobile commerce: services such as mobile banking, local and remote mobile payments, and domestic and international funds transfer

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Cisco CLUE Part 3: No such thing as “business as usual” for today’s global workers

Yesterday, we discussed the “At Home” or residential services category of our Cisco Connected Life User Experience (CLUE) Index findings. Today, we’ll focus on the “At Work” or business services category of our CLUE research. The At Work portion of the CLUE Index grew 14.17 points, from the baseline 100 index points value (based on 2008 global service adoption data) to 114.17 (based on 2009 global service adoption data). Globally, businesses are supporting telecommuting employees, remote workforces, and improved communication with partners and customers through network systems and resources. As businesses have had to re-evaluate their travel policies and budgets, video conferencing and other web-based collaboration services have been adopted as cost-effective alternatives. Here’s a graphic summary of business services global growth:

graphic summary of business services global growth

We tracked global penetration of the following business services as part of our CLUE research:

  • Business instant messaging: fixed-line business instant messaging, including all business users of on-premises and hosted email
  • Business IP telephony: IP telephony lines or end points that are attached to a dedicated IP-enabled or a dedicated IP phone system, not including shared or multitenant solutions
  • Business audio conferencing: phone-based conferencing with no video
  • Business web conferencing without video: collaborative sessions that use a standard web browser or downloaded client to share an application or to make a remote presentation over the Internet
  • Business personal video conferencing: includes client-server PC-software-based desktop conferencing, video telephony, web conferencing with video, and executive video conferencing
  • Business room-based video conferencing: group video conferencing that includes Cisco TelePresence® systems and multicodec and single codec conferencing systems
  • Mobile business email: mobile business email for users on an enterprise mobile account; this is considered an extension of office email service
  • Mobile business messaging: messaging for users on an enterprise mobile account; this is considered an extension of the office messaging service
  • Mobile business location-based services (LBS): business LBS for mobile employees such as the salesforce, and other location-tracking services for industries such as transportation, health, and security

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