Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
Cisco IT has had a 52% increase in devices and 16% more users
In the next few weeks we have a couple great webinars coming up, we’ve recently been investing in our community, the Unified Access Challenge was extended until April 26, and the Supervisor 720 Engine for the Catalyst 6500 turned 10 on Sunday! Read More »
On Engineers Unplugged this week, we are trying something new, a double edition! First up in Episode 5, VCE’s Jay Cuthrell (@qthrul) and Nick Weaver (@lynxbat) talk shop in terms of Automation and the evolution of Open Source, including GitHub, and the role of Community in Tech solving problems. Amazing discussion with practical guidance on how you can get more involved:
Jay Cuthrell and Nick Weaver take the Community Unicorn Challenge!
my3850 (lowercase intentional) is the new community for people interested in learning more about the new Cisco Catalyst 3850 Series Switch. This community is also for those currently using the Catalyst 3850 or those partners helping plan, deploy, or run a network with these new converged-access switches . We actually launched this community with the Catalyst 3850′s launch in January and have been quietly planning and organizing. The first of those planned endeavors is Office Hours! Click below to find out how you can join in. Read More »