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Cisco Small Business Extending Services and Support in Latin America

March 5, 2014 at 10:12 am PST

Happy Wednesday!

Did you watch the Academy Awards this week? It sure would been great to get my mug in Ellen’s selfie shot. I could have been Bradley right? ..and a slice of pizza would have been great with Julia, Harrison, and “Marty”. Certainly this year’s Oscars was the best one in years.

Speaking of good shows -- as Master of Ceremonies here at Cisco Small Business, I wanted to pass along some fantastic news from another brethren Product Manager, Robin Penn. Her Cisco Small Business Services and Support team has been making a good showing recently by adding 15 additional Latin American Countries where folks can purchase Cisco Small Business Service. For some time, we have received requests from partners, customers and team members to extend our Award Winning coverage to more Latin American countries. As you can imagine, many folks are quite happy about this.

But wait… what exactly did Robin do?  We already sold Small Business Support Service in Argentina, Brazil, Chile, Colombia and Mexico. And now…the envelope please to see the new entrants: Belize, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Peru, Puerto Rico, Trinidad & Tobago and Venezuela. And all are winners

Customers now can purchase (through their partners) the value-priced Cisco Small Business Support Service:

  • Three Years of Award-Winning Technical Support
  • Advanced Product Replacement - either Same Day Ship or Next Business Day**
  • Unlimited telephone support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
  • Major and minor software releases

 

Screen Shot 2014-03-03 at 2.32.58 PM

So now, in more and more countries, especially Latin America, Cisco’s Best-in-show Small Business products can be purchased with the award-winning Cisco Small Business Support Service. So as Robin would say, buy/sell the best Small Business products with the Industries’ Best Service and Support, all in the one shot.

Thanks for hanging out with the Cisco Small Business Team -- make it a good rest of the week.

Resources:
Small Business Support Service At-A- Glance in English

Small Business Support Service At -A- Glance in Spanish

Small Business Support Service At-A-Glance in Portuguese

For more info on Small Business Support Service features and benefits or questions…  Check out www.cisco.com/go/sbs or contact smb-services-team@cisco.com

And to see where is Small Business Support Service is available: check out www.cisco.com/go/sbsavailable

**Questions about Same Day Ship or Next Business Day Logistics?  Contact your partner or latam-tm@cisco.com.

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OpenDaylight Unleashes Hydrogen to the Masses

The OpenDaylight Project today announced that its first open source software release Hydrogen is now available for download. As the first simultaneous code release cross-community it has contributions across fifty organizations and includes over one million lines of code. Yes. ODL > 1MLOC. For those of you interested that’s approximately two hundred and thirty man-years of work completed in less than twelve months.

It was around this time last year that the media started to pick up on a few rumors that something may be in the works with software-defined networking and controllers. I remember our first meeting at Citrix where the community started to collaborate on The OpenDaylight Project and come to common ground on how to start something this large. We had multiple companies and academics in the room and many ideas of where we wanted this project to go but there was one thing we had in common: the belief and vision to drive networking software innovation to the Internet in a new way and accelerate SDN in the open; transparently and with diverse community support. Each of us had notions of what we could bring to the table, from controller offerings to virtualization solutions, SDN protocol plugins and apps to solve IT problems. Over two days at Citrix we looked at things from a customer perspective, a developer perspective and ultimately and arguably the most important, a community perspective. From there The OpenDaylight Project emerged under the Linux Foundation. As I look back I want to applaud and thank the companies, partners, developers, community members and the Linux Foundation for driving such a large vision from concept to reality in less than twelve months, which is an incredible feat in itself.

Hydrogen is truly a community release. Use cases span across enterprise, service provider, academia, data center, transport and NfV. There are multiple southbound protocols abstracted to a common northbound API for cross-vendor integration and interoperability and three editions have been created to ensure multi-domain support and application delivery as well as deployment modularity and flexibility for different domain-specific configurations. These packages have a consistent environment yet are tailored to domain and role-based needs of network engineers, developers and operators.

  • The Base Edition, which includes a scalable and multi-vendor SDN protocol based on OSGi, the latest (and backward compatible) OpenFlow 1.3 Plugin and Protocol Library, OVSDB, NetConf/Yang model driver SDN and Java-based YANG tooling for model-driven development.
  • The Virtualization Edition (which includes the Base Edition) and adds Affinity Metadata Service (essentially APIs to express workload relationships and service levels), Defense4All (DDoS detection & mitigation), Open DOVE, VTN, OpenStack Neutron NorthBound API support and a virtual tenant network offering.
  • The Service Provider Edition (again, including the Base Edition) that also offers the Metadata Services and Defense4All but includes BGP-LS and PCEP, LISP Flow Mapping and SNMP4SDN to manage routers, gateways switches.

More information can be found on the website with regards to the releases and projects themselves.

I want to stress the importance of how well the vision has been delivered to date. I’ve been involved in multiple standards-bodies and in open source discussions in the past but this is truly one of the largest undertakings I’ve seen come together in my entire career. OpenDaylight developers have been coding day and night to get this release out the door and it’s amazing to see the collaboration and coherency of the team as we unite to deliver on the industry’s first cross-vendor SDN and NfV Platform. In addition and frequently not mentioned is that many of the protocols listed in the Editions above are also standardized at organizations like the IETF during the same period. Code and specs at the same time. It’s been a long time since rough consensus and running code has been the norm.

Over here at Cisco we’re fully committed to OpenDaylight. We’re currently using it as a core component in our WAN Orchestration offering for service providers to allow intelligent network placement and automated capacity and workload planning. The ACI team (formerly Insieme) collaborated with IBM, Midokura and Plexxi to create a project in OpenDaylight that creates a northbound API that can set policy and be used across a wide range of network devices. And of course we’re bringing components of the OpenDaylight codebase into our own controllers and ensuring application portability for customers, partners and developers alike. From this I would expect to see more code donations going into the community moving forward as well. We made several announcements last week about our campus/branch controller that includes OpenDaylight technology.

At the end of the day an open source project is only as strong as its developers, its community and its code. As we as a community move forward with OpenDaylight I expect it to become stronger with more members joining with new project proposals as new code contributors coming onboard from different industries as well. As I look at our roadmap and upcoming release schedule I’m pumped for what’s next and so happy the community has catalyzed a developer community around networking.

Please do visit the site, download the code and take Hydrogen for a test-drive. We want to hear feedback on what we can make better, what features to add or how you’re going to utilize it. Moreover, we’d love you to participate. It’s a kick-ass community and I think you’ll have fun and the best part; you’ll see your hard work unleashed on the Internet and across multiple communities too.

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Annual Employee Giving Campaign Generates Nearly $6 Million for Global Hunger Relief

Christina O’Neill is a manager with Cisco Community Relations based in Research Triangle Park, North Carolina, who oversaw Cisco’s 2013 record-breaking Global Hunger Relief Campaign.

 “We make a living by what we get, but we make a life by what we give.” – Winston Churchill

In its 11th year, Cisco’s 2013 Global Hunger Relief Campaign proved more than ever that our desire to do the right thing goes beyond the confines of our traditional work responsibilities. Cisco’s annual campaign ran from November 4th through December 31st, and our results were record breaking!

Cisco employees directly donated $2.3 million in the fight against hunger around the world.  All employee contributions were matched twice – once by the Cisco Foundation and once by Chairman Emeritus John Morgridge’s TOSA Foundation – tripling the impact of every gift and bringing total donations to $5.8 million, distributed through 162 hunger relief organizations around the world.  The impact of the dollars raised translates to 23 million meals served! As part of the campaign, we were able to partner with Cisco’s disaster relief efforts after tragedy struck the Philippines at the beginning of November, sending food relief via our campaign to help victims of Typhoon Haiyan.

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A Chapter from My Unwritten Book: Social Media Planning (Part 2)

September 24, 2013 at 10:01 am PST

Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no means is this list complete so please feel free to add your two cents in the Comment box below. The more we share, the more we can influence how companies and even industries are viewing and adopting social media. Collectively, we can shape its evolution. So please, share away!

And without further ado, here’s another chapter from my unwritten book in slide deck format:   Read More »

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#EngineersUnplugged S3|Ep10: Community Architecture (3 Ways You Can Join)

August 28, 2013 at 9:00 am PST

In this week’s Engineers Unplugged, we talk technology from a different angle--community. How can you join your community of peers to learn, grow your career, and stay on top of the latest in this ever-changing tech landscape? Listen in as Josh Atwell (@josh_atwell) and Gurusimran Khalsa (@gurusimran) talk about their experiences as co-hosts on #vBrownBag.

Great tips on how to maximize the time you spend on social media and professional development, there are many ways to give back. This unicorn they drew is not one of them.

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