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Collaborating to Improve Decision Making

January 7, 2013 at 9:02 am PST

Decisions have consequences. It’s a simple fact that not even my fourth grader will dispute. But if it’s so simple, why do organizations often have so much trouble making good decisions? Or, knowing the potential consequences, why do they pay little attention to how they go about the whole decision-making process?

It’s easy to find outside factors at which to point fingers when things go wrong – economy, competitors, politics, weather, Mercury in retrograde – but honesty requires that we acknowledge that internal factors and poorly made decisions are at the root of most major organizational failures. But it seems that most leaders aren’t ready for that level of self-reflection. Just ask them.

Cisco IBSG asked more than 1,000 executives to rate the ability of their companies to make successful decisions on critical issues — such as corporate strategy, acquisitions, product launches, and entering new markets — 71% chose Read More »

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Anticipate Business Risk When Considering Technology Investments

We could debate whether certain technologies are or are not a commodity, but the fact of the matter is when many enterprises evaluate their technology spend they consider two points: function and cost.  This viewpoint yields initial cost savings when technology investements are awarded solely based on price.  Unfortunately, a major consideration has been left out when evaluating enterprise technology investments mainly on price.  The business risk and increased operating costs associated with multivendor environments, which in the long run may mitigate any initial cost savings.

This message is not new, but what is new is a research paper from Deloitte that details the value of a single-vendor architecture in mitigating business risk and those investing in technology need to consider these risks at the time of evaluation.  This paper is a great lead in for the business architecture discussion that will translate to the technical architecture.  This paper does two things: Read More »

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Experience Matters in Collaboration (So Does Architecture)

When you engage each and every employee, you can transform them from “knowledge workers” into empowered employees. And that is a powerful value for business.

Most enterprise executives are facing a workplace that is no longer a physical place, but a blend of virtual and physical environments; where employees are bringing their preferences to work and BYOD is the new norm; where collaboration has to happen beyond walled garden; and any-to-any connectivity is a requirement, not a “nice to have.”

As business leaders we are faced with making this work, and we find ourselves asking: How do we engage customers to provide them with greater value? How can we engage our employees so that they can get better, faster? Read More »

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