As 2012 came to a close, I found myself looking back not only on the events of world at large but also on just how much progress we have made here at Cisco with the Cisco VXI Smart Solution. I took a moment to reflect on the incredible value VXI delivered to our customers last year.
Since its inception in 2010, the Cisco VXI Smart Solution has been at the center of successful virtual desktop initiatives. VXI brings together compute and collaboration in a complete solution and lets people seamlessly experience their desktops anywhere–on any device. I am very pleased to say that we have more than 1,000 VXI customers and that number is growing. With every new release, VXI has evolved with innovations that maximize performance, scalability, security and user experience while minimizing complexity and risk.
In 2012, we delivered major enhancements across the solution. We introduced optimization that reduces storage costs–often one of the biggest investments in a desktop virtualization program. We have enhanced data center performance and scalability with the remarkably successful Cisco UCS, or Cisco Unified Computing System. Now customers can easily scale from 500 to 29,000 virtual desktops on a single system by simply adding blades. The advantage of these performance enhancements becomes very obvious when large user groups are logging on at the same time—just imagine a call center at 8 am on a Monday.
Security is always at the top of the list for any organization thinking about virtualization. In 2012, Cisco VXI enhanced security for end users with support for Cisco AnyConnect VPN and single sign-on with Citrix Receiver. Security policy was also improved with integration of Cisco Identity Services Engine (ISE) into the solution. ISE gives customers greater control with policy-based security services for both corporate and employee devices, protecting organizations from data loss, compliance issues, loss of revenue and brand damage.
The VXI Smart Solution has always been a leader in user experience for desktop virtualization. We pioneered a new collaboration architecture for voice and video by eliminating the primary cause of poor quality in virtual desktop environments–namely the hairpin effect. We went even further this year by integrating Cisco Wide Area Application Services (WAAS) Software, which reduces the amount of bandwidth needed to deliver workspace traffic over the WAN by up to 70%. Now, people are able to collaborate with voice and video calling on their virtual desktops – or as we like to call it– the Unified Workspace.
Complementing the VXI technologies are comprehensive design guides, services, support and our technology partner ecosystem. The Cisco Validated Designs (CVDs) for VMware and for Citrix give our customers an end-to-end blueprint for implementation and they are updated with every release to facilitate success. To further assure a premium experience and exceptional flexibility, we have expanded our ecosystem of technology partners to include smartcards, endpoints and accessories.
While it gives me much satisfaction to reflect on the past 12 months I am even more enthusiastic about what’s in store for VXI in 2013. Right off the bat, you’ll hear about the next chapter in the evolution of the VXI Smart Solution with our upcoming announcement. Join us on January 17 to learn what’s new.
Tags: Cisco AnyConnect, Cisco Borderless Networks, Cisco Data Center, Cisco Identity Service Engine (ISE), Cisco UCS, Cisco Unified Computing System, Cisco Validated Designs, Cisco Virtualization Experience Infrastructure, Cisco VXI, citrix, collaboration, virtualization, VMware
As we move into 2013 and attempt a glance further into the future, we see shifts in the conversation around cloud collaboration. I’ve outlined a few thoughts on what we can expect soon, over the course of the next few years, and in the future.
In 2013, we’ll see the cloud conversation shift to flexibility and agility as primary drivers of adoption.
“Businesses will have to provide an environment in which their employees are connected in ways they have never been connected before.”
As more companies understand the problems that arise in the collection of big data and the number of employees who work outside the office increases, cloud adoption will grow exponentially. Gartner data shows 71 percent of businesses adopted Software as a Service (SaaS) within the past three years, with three quarters of businesses planning on increasing SaaS spending. However, the reason companies increasingly invest in SaaS will shift. As a recent Forrester survey shows, a decreasing number of businesses are prioritizing lower costs as a reason to adopt SaaS, while an increasing number of businesses are focusing on “business agility” as a reason to deploy a SaaS solution.
In order to compete effectively in the future, businesses will have to provide an environment in which their employees are connected in ways they have never been connected before – connecting employees to customers, partners, and suppliers real time, anytime, anywhere, and providing context to these collaborative sessions. This can only be accomplished through leveraging an increasing set of collaborative technology, and exposing the most relevant data across the traditional mediums of voice, video, and chat. Cloud accelerates the roll-out of this technology consistently across entire companies and their business partners, so they can improve the efficiency of their decision-making and the quality of their customers’ experience. As the cloud and macroeconomic factors increase the speed of business and collaboration, businesses will look to the cloud to as a means to deploy the growing set of integrated collaborative tools and gain a competitive edge.
As cloud collaboration moves beyond early adopters in 2013, hybrid models will proliferate and customers will increasingly demand a seamless, uncompromising user experience between the cloud and the customer premises.
“More than 50 percent of enterprises began cloud migrations in 2011.”
Read More »
Tags: Cisco, cloud, collaboration, enterprise social software, Internet of Everything, IoE, mobility, TelePresence, twitter, video
This holiday season, the Urban Entertainment Institute, Cisco and the Los Angeles Unified School District (LAUSD) have joined forces to address the achievement gap in education, the dropout rate and the need to keep performing arts in schools by integrating academics, arts and technology to bridge the cultural gap in education throughout the world.
Unprecedented budget pressures are forcing K-12 schools across the nation to think differently about how to deliver learning to their students. As such, we’re seeing a growing acceptance of collaboration technologies in schools to increase quality learning and engage students, and to relieve some financial pressures.
One such school district implementing Cisco TelePresence video systems is the Los Angeles Unified School District (LAUSD). Serving some 700,000 students, LAUSD has deployed TelePresence to avoid cutting its arts programs, instead scaling the program across the large geographical area of Los Angeles and beyond with video.
Read More »
Tags: ARTS, collaboration, education, lausd, TelePresence
Over the next decade, your industry will undergo radical change. How you bring products to market. How you organize your company and your teams. How people perform their jobs. The rule books we’ve relied on don’t apply anymore.
But this isn’t a time for fear or anxiety. Peter Drucker said it best: “Innovation requires us to systematically identify changes that have already occurred in a business—in demographics, in values, in technology or science—and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.”
In 1971, when FedEx founder Fred Smith said he was going to deliver mail by jets, most thought he was crazy. In 1980, the creators of Whole Foods broke the mold when they entered a mature industry—with razor thin margins and driven by sales and coupons—and introduced the idea of charging premium prices for fresh, organic groceries. And when Apple announced opened its first retail store in 2001, Newsweek ran an article titled Read More »
Tags: Apple, Change, collaboration, FedEx, Newsweek, Peter Drucker, Whole Foods
As many of you know, the term “Black Friday” is commonly used to describe the Friday immediately after the U.S. Thanksgiving holiday–the busy shopping day when many retailers begin to turn a profit for the year. Black Friday signals the start of the holiday shopping season, with its accompanying surge in the need for customer support. We can all think of examples of the latter: the frantic web searches to get our childrens’ gifts working properly, the calls to return a sweater that was the wrong size–sound familiar?
The holiday season is the acid-test of customer care in many industries. Businesses that fail the test will lose customers–often in droves–while those who delight their customers can surge ahead of the competition.
So how can businesses succeed–and excel–in providing world-class customer service even during this most challenging of seasons? The answer lies in properly leveraging the 3 Waves of Customer Care: Cost, Relationship, and Experience. You can read about the details in this Read More »
Tags: Black Friday, collaboration, contact center, Customer Care, enterprise social software, mobile, video