In Part 1, I explained that both sides of the customer experience equation—what I am led to expect, and what I perceive I received—are both heavily influenced by today’s hyperconnected world. Let me recap briefly before I explain how we can approach customer experience in this new world.
Today, I can easily compare products across the globe—and get any number of reviews on your products versus any others. Perhaps even more influential are the social media networks, where those I listen to most—my friends—can quickly influence me and make or break your product. Read More »
At the recent Federal Collaboration User Forum we had an amazing lineupof presentations from both Cisco experts and customers. One of the highlights of the event was the presentation by Todd Cox, lead computer specialist, at the Center for Bioinformatics and Information Technology, National Cancer Institute.
Todd captivated the audience with his presentation, “Finding the Cure through Video.” To support their mission of finding cures for devastating diseases, researchers must be able to share extremely large data sets with remote researchers at other institutions and across the globe. This requires high capacity, high reliability, secure network and the ability to share and collaborate on findings in real-time. After all, time is of the essence in discoverability and bringing to light new research.
Increasing how well organizations collaborate is the business opportunity of the decade. But there is one toxic mindset that can inhibit collaboration’s potential: many individuals confuse collaboration with consensus. Consensus is what makes everyone happy; collaboration is about achieving the best outcome.
As business leaders, it’s vital to recognize that consensus is the enemy of collaboration. Sometimes when we say collaboration, people believe it’s an opportunity to hold hands and sing “kumbaya” around the office campfire. I was deeply inspired by Morten Hansen’s book, Collaboration, in which Hansen stated so brilliantly: Read More »
Well, first of all, Cisco IBSG stands for Internet Business Solutions Group. IBSG is the premier thought-leadership group within Cisco when it comes to helping customers realize the benefits of the trends and advances in technology, networking and new business processes. Listen to one of the key IBSG leaders for Industry to find out more in the video.
The Cisco Internet Business Solutions Group (IBSG) is comprised of industry influencers and business strategists who have deep experience across multiple sectors and regions. IBSG helps CXOs and public-sector leaders solve their most critical business challenges by developing strategic solutions based on business-process transformation and innovative technology.