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Overcoming Collaboration Challenges: Free Webinar

May 11, 2012 at 5:02 pm PST

Collaboration isn’t always easy. Admittedly, that’s not groundbreaking news.

Free Online Seminar: Wednesday, May 16th at 10 a.m., Pacific

When we were kids, my little brother and I collaborated only when absolutely necessary and only when there was mutual benefit in the end result. Eating broccoli, for instance. We grew up in a “we serve it, you eat it” house. Little brother, being a renegade in many ways from the start, preferred the broccoli stems to the flowers. I preferred the flowers. A simple collaboration and we both accomplished the task necessary to be excused from the table. When it came to eating liver, however, there was no such deal to strike. And, as little brother discovered, climbing a tree to avoid eating liver was not a solution. And cold liver? Worse.

Come to think of it, that’s not too different from business organizations. Read More »

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Unifying the Business and Technology Architectures (Video)

May 11, 2012 at 9:53 am PST

Rebecca Jacoby, Senior Vice President and Chief Information Officer, introduces a series of technology responses that Cisco has made to accommodate major market trends, including sustainable productivity, globalization, and the consumerization of IT. The responses involved unifying the business and technology architectures at Cisco to help create strategies around collaboration, widespread virtualization, and mobility. These efforts have resulted in immersive collaboration, Cisco’s cloud, and the connected experience, respectively. Read More »

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Telepresence Goes Hollywood

Throughout its history, Hollywood has been known for using and featuring some of the most advanced technology in its films. On May 18, Universal Studios’ latest film, Battleship, will be next on the list to showcase how far technology has come – featuring Cisco TelePresence front and center to connect scientists, NASA and the U.S. Air Force when it really matters. Take a look for yourself:
Read More »

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Evolving from Customer Service to Customer Collaboration

May 9, 2012 at 6:13 am PST

Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them.

At one point, the smallest price tag won the battle. I didn’t always get the best result, but I saved some money. I can get a whole lot more store-brand ice cream for my dollar, but it’s never as good as Ben & Jerry’s New York Super Fudge Chunk. Never.

Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.

Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.” Read More »

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Experience Matters in Collaboration (So Does Architecture)

When you engage each and every employee, you can transform them from “knowledge workers” into empowered employees. And that is a powerful value for business.

Most enterprise executives are facing a workplace that is no longer a physical place, but a blend of virtual and physical environments; where employees are bringing their preferences to work and BYOD is the new norm; where collaboration has to happen beyond walled garden; and any-to-any connectivity is a requirement, not a “nice to have.”

As business leaders we are faced with making this work, and we find ourselves asking: How do we engage customers to provide them with greater value? How can we engage our employees so that they can get better, faster? Read More »

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