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Cisco Unified Communications 9.0 – Bridging Systems to Connect Collaboration Experiences

Interoperability. This is a broadly used term in the industry, and at Cisco, we often talk about it in the technical context of the IT stack. However, let’s take a step back and focus on what we want to achieve through interoperability—connecting the right collaboration experiences to the right devices and users.

With Cisco Unified Communications (UC) 9.0 we deliver a series of enhancements that bridge systems, resulting in increased interoperability to enable these critical collaboration experiences.

Many of you are familiar with email-style calling, aka URI (Uniform Resource Identifier) dialing, available if you use our current Cisco TelePresence endpoints. With Cisco UC 9.0, you can now use URI dialing beyond video endpoints. Choose whatever you prefer—an email address or phone number—to Read More »

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The Post-PC Era and Collaboration in a mobile world: An Asia Pacific POV

Sometime yesterday, Cisco Jabber for the iPad went “live” on the iTunes App store. Normally, we don’t attach much fanfare around a B2B app but I believe we should take a moment to understand the importance of this milestone for the Post-PC era.

Cisco Jabber has been around for a while, enabling end-users the freedom to IM, conference and make video calls from a multitude of devices. Cisco Jabber for iPad now brings that capability to not only the market-leading tablet device but also to a platform where the HD video capabilities of Jabber really comes to life.

If you are a sceptic of the Post-PC era and think its nothing more than just a buzzword, let me attempt to convince you otherwise.

Collaboration on multiple devices, anytime, anyplace, is not just a pipedream. You could argue we have already arrived. Everyone is talking about Collaboration right now and rightly so, it’s everywhere. You can find it down at your local café, in our hospitals and in our schools. But what does this really mean in practice?

As collaboration moves into video, we will see a huge fundamental change in how organisations across Asia operate. With the use of broadband rolling out widely across the region and 4G networks around the corner, video will be widely available across the estimated 2,897 million mobile devices in Asia Pacific. These exciting developments will lead to some significant changes in how we communicate, work and travel. Teleconferences will soon seem old fashioned when you can use TelePresence and feel like you are the same room with people across the world, all thanks to video on high speed internet networks.

From collaboration in healthcare to collaborative educational tools and new technologies across the region, there are some fantastic examples of businesses and public sector organizations deploying innovative technology strategies to drive change across their organization.

I was excited to learn that the good folks at Monash University, Australia’s largest university are using video technology to provide virtual, real-time connections between medical students on work placement in rural Australia and teaching staff located at central campuses. Further afield in India, the Government of Madhya Pradesh in Sehor is deploying a pilot project that enables patients and doctors to meet each other virtually through collaborative technologies without having to commute long distances. Collaborative technology is changing our lives, saving time and resources, and ultimately leading to a more productive and efficient work force.

Asia Pacific is an exciting place to be doing business! Subscribe to this blog as I will continue to provide insight into the unique challenges which companies in Asia face and how collaboration technologies can help them overcome those challenges.  Connect with me as well on LinkedInLinkedIn or track this hash tag on Twitter #apjcjabber.

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Collaboration: Face-to-Face, Computer-to-Computer

By Shirley Bloomfield, Guest Columnist

In this day and age, there’s no reason that we can’t be face-to-face all of the time.  In the rural telecom business, we are all about using the newest technology to facilitate our meetings, discussions and outreach.  Video conferencing capabilities make it possible to communicate computer-to-computer bringing you face-to-face.  For our organization, what started as an experiment for communicating with members has blossomed into using video technology for so much more.

Our live Web events have become a popular way for us to reach members with critical policy information in a format that enables them to see us and ask questions.  We are able to actually participate in a dialogue using technology—in real time—with our member telecom companies all across the country.  It creates an important connection and delivers on our promise of innovating to support our mission.

Read More »

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WebEx Social Customers Speak Out at Enterprise 2.0 Boston

The Enterprise 2.0 conference is one of those few industry events where the focus is on customers and how social collaboration is transforming organizations. This year, we witnessed how the topic of Enterprise 2.0 is shifting from a technology debate to a business and organizational conversation. Investing in a social business initiative requires us to think strategically about how to deliver customer value, how people collaborate to get work done, and how culture helps sustain success over time. At this year’s conference, attendees heard from keynote speakers like Richard Foo, Enterprise Collaboration Director at Nike who discussed how social collaboration is critical for their organization to stay connected and drive innovation. Organizations need a “culture of immediate evolution” to do so according to Richard. Leveraging a single, pervasive social collaboration platform is a critical element of their strategy. Read More »

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Cisco Unified Communications 9.0: A 360° Investment Protection Formula for your Collaboration Experiences

July 9, 2012 at 12:13 pm PST

Every time I have the opportunity to discuss technology investments with a CxO I hear these 2 requests over and over again: 1) reduce my cost of ownership (acquisition, operation and maintenance); and 2) protect and leverage my current investments.

It is straight-forward to see that with Cisco Unified Communications Release 9.0’s new assisted service capabilities such as native call queuing and one button to record, we’re further reducing total cost of ownership (TCO) and offering more value to our solutions. But if we look beyond new features and capabilities there are other factors in play, and the quality of the experience is becoming a very common theme of these conversations.

Don’t get me wrong, CxOs still want investment protection, and they still want the best TCO. But they ALSO want to make sure that their company is investing in the best platform to drive better collaboration experiences, in-house AND out, for the short AND long term.

It occurred to me that as more and more executives realize the great value that the collaboration tools provide, they’ve also grown more and more concerned about Read More »

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