Cisco’s success and continuing growth are predicated upon the success of our customers, so I’m always excited to hear how businesses and organizations are meeting and surpassing their goals with our contact center solutions. Two such Cisco customers include Liberty University, the largest private university in Virginia, and Republic Services Inc., the leading provider of solid waste collection, transfer, recycling, and disposal services.
As Liberty University continues to expand locations, it relies heavily on communication and collaboration technology to cater to its increasingly mobile faculty and staff. Liberty enlisted the help of Cisco Unified Contact Center Express to serve more of its students without incurring the additional expense of adding staff to handle student inquiries.
To accommodate its rapid growth, Republic Services sought solutions that would enable it to provide exceptional service and fill customer orders quickly without having to involve agents unnecessarily.
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Tags: Cisco, collaboration, contact center, customer collaboration
What does Convergence mean to you? I recently did a search on the term “convergence” and found that it can relate to many technical, societal, political, and economic terms. All of them are correct, it just depends on the context.
I am going to be focusing on “convergence” as it applies to a Machine Builder that builds a machine that gets integrated into a manufacturing operation. You understand that, right? The final product gets bought and we all get paid.
So lets back up, just a bit. Machine Builder applies to those that build specific purpose machines that fit into a manufacturing operation. There may be decorating machines, metal forming machines, painting machines, wrapping machines, transfer machines, all sorts of machines. All of them tie together in some manner and form a production operation.
Every one of those machines may operate internally (so, within that specific machine) via its own network. I mean pieces talk to other pieces, right? But every one of those machines needs to integrate into the production operations at some point. And if the machine needs a gateway to talk to the line, that is an extra piece to maintain and more cost. Read More »
Tags: collaboration, convergence, Ethernet/IP, IT, machine builder, machines, Manufacturing, open standard, profits
Back in April this year I wrote a blog about a programme we drove in Europe last fiscal year called Reverse Mentoring, where a senior employee is also mentored by the junior employee. All of our 31 mentors and 31 mentees have now reached the end of the programme and I’d like to share with you their feedback – what they enjoyed, what worked well and what we can improve upon in the future. Read More »
Tags: business, Cisco, collaboration, communication, culture, employees, Inclusion and Diversity, Reverse Mentoring
Introducing the Cisco Education Australia and New Zealand (ANZ) team!
Welcome to the first in a series of postings from the Cisco ANZ education team on what’s happening Down Under.
We’ll be providing updates on news, research and commentary across the higher education, K-12 as well as vocational education and training sectors.
Our first blog post focuses on Pymble Ladies College (PLC), an independent school in Sydney, Australia for girls from Kindergarten to year 12. It has recently partnered with Cisco to implement a range of video technologies for teachers and students to learn, collaborate and interact with experts in particular fields, anywhere in Australia or across the world.
Read More »
Tags: classroom, collaboration, communication, connection, education, K-12, PLC, Pymble Ladies College, student, Sydney, teachers, technology, video
There are a few of us at Cisco that write here regularly. We care about what is going on in Manufacturing in general, but more specifically, in terms of integrating the manufacturing networks into the Enterprise and speeding adoption of open standards to enable more efficient production.
I will later this month be launching a series on how Machine Builders can more readily enable productivity by integrating more closely with their end users (call that “convergence”) or by helping their end users be more productive by enabling secure remote access. But that is later this month.
Today I want to talk about how we all communicate. It isn’t just by wires. It isn’t just by mouth. We have a plethora of communication means available to us. I’m talking about us people to other people in the industry. It is by building contacts with people in industry and spreading the word. That is what we at Cisco are doing.
We don’t have every answer. We think we’ve got a number of good ones. We’re enhancing some of the areas. But this is not a commercial for Cisco. This is a commercial for open dialogue between those that care about Manufacturing.
There are a few good spokespeople for this effort, and I want to call them out. And I admit right upfront this is not a complete list. But please bear with me. Read More »
Tags: automation, Automation World, Borderless Networks, collaboration, communication, convergence, Feed Forward, Gary Mintchell, Jim Pinto, Keith Nosbusch, machine builders, Manufacturing, Rockwell Automation, secure remote access, wires