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Productivity Gains Through Culture, Visuality, and Collaboration (Part 4): Building a Business Case for Collaboration

Collaboration is again on my mind as I prepare to board a giant Airbus A380—the largest passenger jet in service today—for the long flight from San Francisco to India via Frankfurt.

I think about the various problems reported about the A380 program. The plane was essentially built in France and finished in Germany. The two locations used different versions of engineering software to design the aircraft’s incredibly complex wiring and electronics. Needless to say, the designs were not compatible, leading to an enormous amount of rework and production delays. This resulted in higher production costs, canceled orders, and billions of euros in lost revenue. It is doubtful that the A380 program will ever be a commercial success for Airbus.

Could more effective collaboration and communications capabilities have prevented this scenario? I think so. In fact, the business case for improved collaboration has never been clearer. Read More »

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Summary: Healthcare Collaboration Customers Shine at the Olympics

August 6, 2012 at 9:08 am PST

Great Britain’s Olympics opening ceremony highlighted many of their natural treasures from past and present, including their healthcare system.  Great Ormond Street Hospital (GOSH) was prominently featured, along with the National Health Service of which the hospital is a part.  Both are Cisco Collaboration case studies.

In a fast-paced environment where urgency and efficient collaboration can mean the survival of a child patient, GOSH in greater London has invested in a Cisco intelligent network and solutions from our Cisco Collaboration Solutions portfolio including video, unified communications and customer collaboration. The National Health Service also has an interesting story about their combination of cloud and on-premise solutions from across the Cisco Collaboration portfolio to reduce travel, improve productivity and promote greener IT. As with most healthcare organizations, both want and truly need technology to save their staff administrative time so they can spend more time serving their patients and saving lives. The quality of care also depends on connecting staff to essential knowledge, media and communication when and where they need it.

Read the full Healthcare Collaboration Customers Shine at the Olympics blog to learn more, hear directly from the customer and see their highlight from the Olympics opening ceremony.

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We Can Learn Some Things About Collaboration From Duke’s Coach K

Duke University Basketball Coach, Mike Krzyzewski, Coach K to his fans, is arguably the most successful college basketball coach of all time. Under his leadership, his teams have won numerous national championships along with recording a win percentage that is the envy of any team, regardless of sport. In little more than a decade he managed to build a mighty record of success.

However, during the 1994-1995 season he left after twelve games to have back surgery. Quite surprisingly, Read More »

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Healthcare Collaboration Customers Shine at the Olympics

August 1, 2012 at 12:52 pm PST

I love Olympic Opening Ceremonies because they are so larger-than-life. It’s also fascinating to see which aspects of the host country’s national heritage are selected for display on the world stage. I was surprised and delighted to see the Great Ormond Street Hospital (GOSH) prominently featured, along with the UK’s National Health Service which the hospital is a part of.

At first I was wondering why in the world they were wheeling out kids in hospital beds in the middle of such an extravaganza (see video clip at end of my blog), but it soon dawned on me that many in Great Britain see their healthcare system, and the young patients it serves, as a national treasure. It also reminded me of two customer case studies our team produced recently.  Read More »

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Productivity Gains Through Culture, Visuality, and Collaboration (Part 3): Extended Workplace Visuality and Pervasive Collaboration

In Part 2, I explained why organizational culture and leadership are probably the most important factors contributing to gains in employee productivity and innovation. This week, I’d like to describe two additional, highly essential enablers: extended workplace visuality and pervasive collaboration.

Extended Workplace Visuality: A visual workplace is one in which information needed to collaborate, engage, and stay productive is made available at the right time and place, rather than hidden away in spreadsheets and other documents on various employees’ laptops.

Visual displays have complemented lean manufacturing practices on the plant floor for many years, significantly reducing work-in-process inventories and manufacturing lead times, while driving cost and quality improvements. Visual thinking has also been adopted in environments such as airports and hospitals to improve operations, customer service, safety, and quality. Read More »

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