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Anticipate Business Risk When Considering Technology Investments

We could debate whether certain technologies are or are not a commodity, but the fact of the matter is when many enterprises evaluate their technology spend they consider two points: function and cost.  This viewpoint yields initial cost savings when technology investements are awarded solely based on price.  Unfortunately, a major consideration has been left out when evaluating enterprise technology investments mainly on price.  The business risk and increased operating costs associated with multivendor environments, which in the long run may mitigate any initial cost savings.

This message is not new, but what is new is a research paper from Deloitte that details the value of a single-vendor architecture in mitigating business risk and those investing in technology need to consider these risks at the time of evaluation.  This paper is a great lead in for the business architecture discussion that will translate to the technical architecture.  This paper does two things: Read More »

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Inside the Minds of Generation Y

In the words of Morley Safer from the American news program 60 Minutes, “Stand back all bosses, a new breed of American worker is about to attack everything you hold sacred.” What a nice way to put it Mr. Safer, but to be honest, it sounds a little biased.

Why has there been controversy between Generation Y and the current workforce? It may be due to our abnormal perspectives or the fact that we appreciate when others want our input -- whatever it is, the media has enjoyed writing about our “non-traditional” ways of working. The truth is other generations are now embracing some of our methods: such as communicating through social media and “Bring Your Own Device” (BYOD) because of its convenience and efficiency.

Yes, we may be viewed as discourteous to what the current workforce offers, but considering we represent some of the earliest adopters of new technology, we believe there is always “a next best thing”. Read More »

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Improving Business Process through Virtual Desktop Infrastructure (VDI)

I attended my second VMworld in San Francisco last week, and I’m seeing a change in the desktop virtualization discussions I’m having with customers.  It’s no longer just about the technologies but how it impacts (either positively or negatively) the business process.

There are some business processes common to most companies such as supporting contact center agents and onboarding of contract workers who need only the VDI components but also the communication and collaboration capabilities to do their job--often from remote settings such as their homes.

In fact, a recent analysis based on our customers’ Cisco Virtualization Experience Infrastructure deployments revealed Read More »

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What Does Adopting a Video Strategy Mean for Your Network?

In a recent Forbes article Guido Jouret, Cisco’s Emerging Technologies CTO, talks about how in today’s business world all companies require video strategies to achieve successful collaboration. I couldn’t agree more.  I recognize however that implementation of video technology like telepresence raises concerns about network capacity. While high-quality, secure video enables more face-to-face interactions and helps build deeper relationships, an insufficient video implementation can ruin the user experience and counter potential productivity gains.

So how will your network support video collaboration?  The short answer:  With the right enterprise-level solution for video implementation, your network will operate seamlessly and video connections will be as personal as in-room meetings.

Read More »

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Six Success Factors for Unified Communications Solutions

August 27, 2012 at 10:53 am PST

On August 29, I’ll be joining Zeus Kerravala of ZK Research for an on-line briefing on his research regarding Cisco and Microsoft Unified Communications products and services. While making my preparations for the webcast it got me thinking about how customers should approach Unified Communications strategies, investments, and projects irrespective of any vendor-related decisions. In discussing Unified Communications solutions with customers, I recommend that they keep six success factors firmly in mind in charting course for highly effective solutions.  Read More »

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