Explosive data growth and new transformational technologies such as cloud computing, converged infrastructure, unified networking and big data are changing the way organizations are running their businesses today. These new technologies affect IT systems and infrastructures, as well as the practitioners that design, install, operate and manage them. New skills and knowledge are needed for organizations to maximize the benefits of these new technologies.
To prepare the next generation of workers, Cisco is joining forces with EMC to offer comprehensive technical education solutions in the areas of cloud architecture, virtualization, storage, data center networking and data science. Watch below as Jeanne Beliveau-Dunn, vice president and general manager, Learning@Cisco and Tom Clancy, vice president, EMC Education Services discuss the joint education offerings available.
The joint education solutions offer advanced training and certifications to help customers acquire the skills required to successfully architect, build and transform their IT infrastructure, adopt cloud computing and realize the promise of data science and Big Data analytics.
Two of Cisco’s finest will be presenting a breakout session today, April 2 at the 2012 Department of Defense Intelligence Information Systems (DoDIIS) Worldwide Conference in Denver, Colorado.
Mike Harttree, Technical Solutions Architect, and Gary Hall, Chief Technology Architect, will present “Survey of Wireless & Mobility Architectures for Communication and Collaboration,” from 3:20 p.m. to 4:05 p.m.
Mobile and wireless technologies are transforming the way the world works. Personal and corporate mobile applications enable individuals to collaborate in new ways to improve their productivity. One of the great myths in the Intelligence Community and Department of Defense is that security concerns prevent wireless technologies and mobile devices from being used in support of a mission. The reality is that the wireless infrastructure is already in place and is expanding rapidly throughout the DoD community. How this infrastructure is integrated into enterprise and mission architectures is the key to successfully deploying more wireless capabilities and protecting information such as classified data, when it is transmitted over a wireless medium.
Cisco’s overarching objective is to create a unified user experience across our entire collaboration portfolio from IM to web conferencing to immersive TelePresence. We want to deliver the highest quality and most consistent experience to all users.
Cisco’s portfolio of collaboration infrastructure includes call control, conferencing, enterprise edge and management; and we are consistently delivering advancements across all of these key areas.
The March 2012 issue of Customer Relationship Management Magazine presents the editors’ annual Service Leader awards. Building on our success in previous contests, Cisco customer care products received awards in two categories this year.
For the first time ever, Cisco claimed the top spot among Interactive Voice Response vendors, standing out in particular for our “company direction and depth of functionality” in IVR. This award underscores Cisco’s continued success in this market, where we were recognized last summer as the world’s leading IVR vendor.
Cisco was also applauded by CRM Magazine as a “Leader” in Contact Center Infrastructure. Noted industry analyst Paul Stockford commented that, “In the past couple of years, Cisco has rocketed past the competition with a sharp focus on the future of the contact center and the demonstrated ability to deliver on its vision.”
Changes in the way we work are creating new challenges in business communications and collaboration. With the growing trend of a more dispersed workforce, organizations are looking to video technologies such as telepresence as the new standard for effective collaboration. To be productive, employees need to have access to the same communication services on any type of device, but organizations are finding it is not easy to deploy video for mobile workers.
Cisco’s call control solution brings together Cisco Unified Communications Manager (Cisco UCM) and Cisco Video Communications Server (Cisco VCS) to offer the same suite of feature-rich communication services regardless of device and location. With Cisco UCM and Cisco VCS, customers can easily collaborate using different devices, from anywhere, and with users within and outside of their organization. The unified communications experience accelerates productivity across the mix of mobile and office and home-based workers.