I’m always astounded by two facts: first, how few employees feel engaged with their organizations; and second, the number one reason people leave a job is their manager. Ok, I’m astounded by one more fact: 75% of the companies on the Fortune 500 from 25 years ago aren’t on the list any more.
Said another way, a smaller percentage of managers are inspiring their employees to achieve greatness than those who aren’t – by a long shot. It’s the tough reality. That’s what makes The Social Employee by Cheryl Burgess and Mark Burgess such an interesting book to read. (In open disclosure, my colleague Jeremy Hartman and I were asked to contribute a chapter on Cisco to the book.)
When I read how companies like Southwest Airlines, IBM and DOMO invest in social media to drive their employees to the priorities of the business, a light bulb when off in my head: there is a galactic difference between alignment and engagement,
Alignment is driven by “what” you need to do;
Engagement is based more on understanding “why” something is important to do.
Unless you satisfy the “why” you won’t get to the “what” as fast or as effectively. This is a mindset for Read More »
Last month we had the most successful Collaboration Summit conference ever, with partners, analysts, consultants, customers and Cisco executives coming together to explore how new collaboration solutions are helping companies become more empowered, engaged and innovative.
My mantra throughout the event was dare to be bold. Just as Cisco is launching a new wave of innovation, I am challenging you, our Cisco partners, to be bold in collaboration around 4 key imperatives:
In my experience helping customers implement video solutions, their goals are usually to increase efficiencies, reduce expenses and even generate new lines of business. Cisco Collaboration Change Management Services (CCMS) helps customers accelerate adoption of collaboration solutions to achieve your targeted business goals. CCMS has a global team of experts in change management, communications, training, governance, marketing, operational processes and adoption analytics ready to help. View this video to learn how one company realized the full benefits of their video solution.
Overall, our team has noticed there are 5 common traits among successful customers:
An organization’s strategic objectives drive how, where, and why video is used
Customer A’s strategic objective was to aggressively expand in emerging markets over the next 3 years. This strategy was widely communicated and cascaded into operational goals throughout the company. Significant investments were made to increase the size and quality of the sales teams in the Brazil and China sales offices. Additionally, the customer purchased Cisco TelePresence video units for these offices to accelerate growth. The ‘boardroom ROI’ for this investment would be realized by achieving the expansion goals in Brazil and China.
A business unit sponsor leads the deployment (not IT), communicates their vision, and sets expectations about how video will make a difference. Read More »
This is the fifth post in a series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.
In the last blog based on Dimension Data’s research, Nagi Kasinadhuni expanded on the idea that certain technologies were merely a ticket to the game. In this edition of the UC&C series, we had the opportunity to interview Neville Cousins, solutions director for voice and applications at Dimension Data. Cousins gave us more insight on the data from the UC&C study from his perspective.
He focused on the idea that the market has seen a slow uptake of cloud deployment. Based on Dimension Data’s research the adoption rate has certainly been slower than Cousins would have anticipated. Read More »
As discussed in one of my previous blogs, more and more companies are deploying premium quality video endpoints in hot desking areas or quiet rooms. Hot desking means I can be at any desk within any location of my organization and make and receive calls using my own personal number and identity. By adding this capability to our video endpoints, Cisco is further supporting the concept that video is becoming the new voice and our customers can now enjoy feature parity between our video endpoints and Cisco Unified Communications IP telephones.
This signature feature is available in the latest software release for EX, MX, SX and C-series Cisco TelePresence Endpoints with TelePresenence Touch. Now you can sign in with your user name and pin to make a Cisco Telepresence endpoint “yours” for the desired period of time.
I strongly believe that user satisfaction and productivity increases by Read More »