Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line revenue in a very tightly regulated environment and with ever increasing downward pressure on fee revenues?”
As retail banks have slowly emerged from the global financial crisis of 2008, they are increasingly looking for ways to differentiate themselves with their products and services. Studies show that the branch is still relevant in the eyes of the retail bank consumer, but the role the branch will play in the future is beginning to change.
Cisco’s IBSG team published a white paper on this topic, which covers the transformation that banks are currently going through. Retail banks are wrestling with moving from a multichannel environment to an omnichannel environment. The difference is, instead of offering a different experience and set of products and services across various delivery channels, they offer a more integrated and consistent experience across delivery channels. These traditional delivery channels include: branch, Internet and contact center to name a few. Currently, the mobile channel is growing in popularity and use, especially with new applications like remote deposit capture right from a mobile phone or tablet. Read More »
Tags: branch, collaboration, delivery channel, Financial Services, multichannel, omnichannel, remote expert, retail banking, revenue, video
When most people think of their early experiences with the internet, the memory comes with a sound: the scratchy noise of a dial-up modem.
What a long way we’ve come. We have gone from clumsy desktop computing to a world of mobile computing with smartphones, laptops, and tablets. Businesses can interact with customers real-time through video chats and CEOs can talk to shareholders from 20,000 feet in the air. As the capabilities of devices increase, the Internet of Things will quickly evolve into the Internet of Everything (IoE). And Cisco technology is fueling that transition, playing a big role in connecting the unconnected. Read More »
Tags: Cisco, collaboration, education, global, healthcare, Internet of Everything, IoE, Tomorrow Starts Here
It’s that time of year again when we recognize and celebrate the work of so many unsung heroes, the Community Managers. Community Manager Appreciation Day is celebrated globally on the 4th Monday of January and was started back in 2010 by Jeremiah Owyang.
I joined the Cisco Global Social Media team in March of last year and have had the pleasure to work with many of our community managers. A common strength that shines through with all our community managers without a doubt is their dedication.
It’s dedication from Anna Sui, Partner Community Manager that allows 81,000 partners to tap into the Partner Community every month. Anna manages over 100 thriving topic areas and has built an extensive community and subject matter expert network where partners can receive and share latest news, product and program updates.
The Cisco Collaboration Community team, made up of Laura Douglas, Denise Brittin, Lisa Marcyes and Kelli Glass, empowers technical IT audiences in the Collaboration Community to learn about collaboration technologies for businesses through peer and Cisco interactions. Direct daily contact with Cisco Collaboration leaders, product managers, services consultants, technical marketing and Cisco engineers through the forums provides visitors with expert information and trusted relationships. The community also offers Cisco customers the opportunity to become more hands-on in shaping the direction of Cisco Collaboration solutions by joining the Cisco Collaboration User Group (CUG). Over 8000 (and growing) CUG members participate in betas, 1-on-1 feedback sessions with product managers, and “sneak peak” pre-announce product briefings.
The Collaboration and Partner communities above are just two examples, yet I know there are many more fantastic examples at Cisco. I’d like to ask all our community managers to take a couple of moments on Monday and reflect back on the dedication they have shown during the previous year and for them to recognize the amazing job they have done. And feel free to share successes by commenting on this blog post.
For our newer community managers and community managers to-be, I’d like to highlight our recently published Cisco Communities Playbook. Although the process of building an online community can be daunting, the Playbook provides guidance around defining, developing and driving engagement within communities. The Playbook still makes a great read for our veteran Community Managers providing ideas that may not have been considered previously.
As I wrap up, I’d like to take this opportunity to thank ALL of our Community Managers for the amazing dedication they have shown and wish them every success as they continue to drive their communities forward. Happy Community Manager Appreciation Day and please do share how you’ll be celebrating.
Tags: CMAD, collaboration, community, partner, social media
Today I am pleased to announce Cisco TelePresence Optimized Conferencing, a new cost-effective solution for video conferencing and achieving high quality, standards-based video across the whole organization. With this, we are addressing the business challenges customers have around managing multiple conferencing options and reducing the TCO for their internal and external communications.
How does it work? Cisco TelePresence Optimized Conferencing:
- Economically scales-up video adoption by optimizing resource allocation—dynamically orchestrates the use of bridge resources, pools multiparty units, and provides the right level of service for every endpoint
- Connects natively with Cisco Unified Communications Manager (UCM)
- Supports everything from mobile clients to fully-immersive telepresence systems, ensuring a consistent video experience across endpoints
The result is an over 70 percent more efficient use of bridge resources in mixed mode (full HD, HD, SD) conferences. Delivered through software-only upgrades, it is available with the latest releases of Cisco TelePresence Conductor, Cisco TelePresence Server and Cisco TelePresence Management Suite (TMS).
As video adoption becomes more pervasive in enterprise organizations, telepresence solutions like this will be increasingly important for a successful video strategy, especially one that addresses the mobile and BYOD trends. We look forward to partnering with our customers to utilize Cisco TelePresence Optimized Conferencing for simple, cost-effective any to any video collaboration for the entire enterprise.
To learn more, visit the Optimized Conferencing webpage on Cisco.com.
Tags: Cisco, collaboration, infrastructure, pervasive, TelePresence, video, video conferencing
In my last blog, I talked about how much our desktop, or what we know as a “desktop”, has evolved over the past few years. Mobility, cloud and video have redefined a lot of what is included in that desktop, but the need for a high quality and consistent user experience across devices has not waned.
Bringing together all these elements has provided a new workspace environment that is virtualized, mobile and convenient. The best of all worlds really. Now the remaining question is: does this new workspace offer a better collaboration experience? I think the answer is yes. Here is why.
On January 17th Cisco announced a new software that extends the power and reach of Jabber (our all-in-one UC client) to virtual environments, delivered as part of Cisco VXI. And the response from the market and media was really great. Articles published tied the announcement to larger industry trends such as BYOD and mobile workers. Many commented how Cisco’s announcement and the features released were a clear response to the fact that work life is changing, and solutions like these will allow for more flexibility, without compromising capabilities or the user experience.
“What this means is that the reach of Jabber—which includes such features as instant messaging, high-definition video, voice and presence—will grow beyond physical desktops and into the virtual desktop space, which is finding rapid adoption in enterprises…” – Cisco Brings Jabber UC Features to Virtual Desktop World – Jeffrey Burt, eWEEK
“In light of the escalating trend, the marriage of Unified Communications and VDI is a logical market evolution. The effort is part of a long-term software strategy for Cisco aimed at taking its collaboration and video prowess up a few notches” Cisco Extends Jabber With VDI – Stefanie Hoffman, Channelnomics.
Cisco pioneered this trend when we announced Cisco VXI over 2 years ago, and since then we have been working on delivering the promise of VDI without the compromises. The announcements we made a couple of weeks ago confirms Cisco’s commitment to this space, and our deep understanding of the market transitions and the customer needs.
This new software direction is not only focused on enabling multiple devices to be part of the VXI ecosystem, it also means that Cisco is extending these capabilities to provide customers more options, in an open, standards based environment, without compromising the level of the capabilities delivered, or the support available. As more than 1,000 VXI customers will tell you, the Cisco Validated Designs are not only a way to have a full multivendor solution tested and validated in a real-world environment, they are a recipe for deployment success.
Since “seeing is believing” let me invite you to see the VXI technologies in action at the World of Solutions Unified Workspace booths at Cisco Live London, and invest some time with our experts at the show. We have a series of very impressive demonstrations lined up for you, showcasing different environments for different user profiles. There is at least one that will be applicable to your work environment, I promise you that.
For those of you that can’t be in London for this event, we have something prepared too. Visit our Virtual Experience online in the Cisco Collaboration Community to see Cisco leaders expand on Cisco strategy and demonstrate the new solutions announced on Jan 17. You can also ask questions to our experts through the discussion forum. We want to hear from all of you.
Tags: Cisco Jabber, Cisco VXI, Cisco VXI Smart Solution, collaboration, Virtual Desktop Infrastructure, virtual desktops