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Inside the Minds of Generation Y

In the words of Morley Safer from the American news program 60 Minutes, “Stand back all bosses, a new breed of American worker is about to attack everything you hold sacred.” What a nice way to put it Mr. Safer, but to be honest, it sounds a little biased.

Why has there been controversy between Generation Y and the current workforce? It may be due to our abnormal perspectives or the fact that we appreciate when others want our input -- whatever it is, the media has enjoyed writing about our “non-traditional” ways of working. The truth is other generations are now embracing some of our methods: such as communicating through social media and “Bring Your Own Device” (BYOD) because of its convenience and efficiency.

Yes, we may be viewed as discourteous to what the current workforce offers, but considering we represent some of the earliest adopters of new technology, we believe there is always “a next best thing”. Read More »

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Improving Business Process through Virtual Desktop Infrastructure (VDI)

I attended my second VMworld in San Francisco last week, and I’m seeing a change in the desktop virtualization discussions I’m having with customers.  It’s no longer just about the technologies but how it impacts (either positively or negatively) the business process.

There are some business processes common to most companies such as supporting contact center agents and onboarding of contract workers who need only the VDI components but also the communication and collaboration capabilities to do their job--often from remote settings such as their homes.

In fact, a recent analysis based on our customers’ Cisco Virtualization Experience Infrastructure deployments revealed Read More »

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What Does Adopting a Video Strategy Mean for Your Network?

In a recent Forbes article Guido Jouret, Cisco’s Emerging Technologies CTO, talks about how in today’s business world all companies require video strategies to achieve successful collaboration. I couldn’t agree more.  I recognize however that implementation of video technology like telepresence raises concerns about network capacity. While high-quality, secure video enables more face-to-face interactions and helps build deeper relationships, an insufficient video implementation can ruin the user experience and counter potential productivity gains.

So how will your network support video collaboration?  The short answer:  With the right enterprise-level solution for video implementation, your network will operate seamlessly and video connections will be as personal as in-room meetings.

Read More »

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Six Success Factors for Unified Communications Solutions

August 27, 2012 at 10:53 am PST

On August 29, I’ll be joining Zeus Kerravala of ZK Research for an on-line briefing on his research regarding Cisco and Microsoft Unified Communications products and services. While making my preparations for the webcast it got me thinking about how customers should approach Unified Communications strategies, investments, and projects irrespective of any vendor-related decisions. In discussing Unified Communications solutions with customers, I recommend that they keep six success factors firmly in mind in charting course for highly effective solutions.  Read More »

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The True ROI of Collaboration

August 27, 2012 at 7:16 am PST

As INSEAD and UC Berkeley Professor Morten Hansen says, “The goal of collaboration is not collaboration itself, but great results.”[1]  Working with many of our customers, we’ve developed a framework for assessing the true ROI of collaboration, and it falls into three distinct categories:

  • Operational ROI allows you to assess how collaboration eliminates or avoid costs associated with running your business. You might cut travel, reduce infrastructure needs, lower bandwidth or energy costs, save on office space and so on. Collaboration tools can replace or reduce the need for many of these types of costs.
  • Productivity ROI refers to savings generated from more efficient processes, accelerated decision-making and reduced cycle times. Collaboration can lead to significant productivity gains in any number of ways, such as optimizing within lines of business or matching your organization’s expertise to opportunities early on.
  • Strategic ROI can be the hardest to measure, but perhaps the most transformative. This kind of ROI occurs when collaboration enables your business to take a giant leap forward in areas like enhancing customer satisfaction and loyalty, accelerating innovation, introducing new business models or entering new markets. These types of changes can also reshape an industry in fundamental ways.

These three types of ROI sometime manifest themselves differently across Read More »

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