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Cisco Collaboration and Unified Communications Customers: We’re Listening

Listening to customers is a top priority for Cisco. I spend a lot of time with customers and their valuable input has directly influenced the strategic direction of our core collaboration platform.

What I’ve learned is that customer needs vary based on the perspectives of three distinct groups within the enterprise: Read More »

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Cisco WebEx Telepresence: Cisco Extends WebEx Beyond Web Conferencing to Now Include Social and Telepresence

We all know that in-person communications matter. According to a recent study by The Economist Intelligence Unit, 75% of Global Business Leaders state it is critical for business success. Nothing compares to it when it comes to making a first impression, managing a crisis, brainstorming creative solutions to a problem, or kicking off a new project.

But in today’s global workplace, facilitating in-person meetings is more and more difficult with a workforce that’s increasingly shifted by time and location.  Even among video conferencing systems the only solution that provides a natural “in-person” meeting experience is telepresence . Telepresence creates the intimacy of an in-room meeting, keeps employee engagement high and increases effectiveness by bringing participants together virtually.

Read More »

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The Modern Boardroom is Empty

June 19, 2012 at 7:19 am PST

In the not-too-distant past the boardroom was a place where executives met to plan the future of the company, analyze the competition, discuss satisfaction and retention, and generally come together to brainstorm how to accelerate success. On occasion guests were invited to the boardroom – for example,  top customers who required an executive briefing or an employee celebrating 25 years at a company.

Executives would spend hours, if not days, traveling to the boardroom to meet his or her peers face-to-face.  The boardroom would be filled with executives sitting down to hammer out the company’s top initiatives.

Today’s boardroom is empty.

Or at least not quite as full as it was a few years ago. Read More »

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Extending the Cisco WebEx Cloud Platform to Social Collaboration

With advanced collaboration technologies like video conferencing and enterprise social software, companies are rethinking the way they traditionally have done business. Social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, expand into new markets and increase productivity. It can provide unmatched benefits to an organization including:

  • Easier access to resources and expertise
  • Contextual, real-time communications through integration with voice, IM, conferencing and video.
  • Time and resource savings that drive better utilization of existing systems
  • Social networking with less risk though rules-based policy management
  • Simplified content management
  • More effective information discovery

This week at Enterprise 2.0 in Boston, Cisco makes some announcements around our social collaboration strategy and the extension of our market leading Cisco WebEx cloud, which I describe in detail in this video blog. Read More »

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Is Your Hospital Going Broke from Poor Communication?

A few years ago I surveyed around 500 hospital employees in all job categories and departments and asked what the biggest challenge to their workday was.  Three of the top six responses contained “communication”.  So today when I was reading an AHA report[1] on patient flow I was not at all surprised to see communication winning the top prize as the most pervasive and the hardest problem to fix -- taking 60% of the votes.  It outpaced the second runner up -- visibility to data – which came in with only 30% of the votes.

 “There is strong agreement that communications is the most difficult obstacle to overcome”

-AHA Report of the 2012 Patient Flow Challenges

Dr. Daniel Z Sands

Communication concerns were seen to impact discharge, inefficient patient handoffs and insufficient post-discharge contact with patients.  This is consistent with another study done by the University of Maryland on the impact of inefficient and poor communication, finding that U.S. hospitals conservatively waste over $12 billion annually as a result of communication inefficiency among care providers.  Interestingly, the study linked communication issues with increases in the length of hospital stays which has a direct impact on profitability – accounting for nearly 53 percent of that $12 billion annual economic burden.

Another study by Thompson Reuters demonstrated an indirect relationship between average length of stay (ALOS) and operating income -- the shorter the ALOS, the better the operating income[2].

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