In my role as a Social Collaboration Architect, I see a lot of opinions about what it will take for social collaboration applications to take off within the enterprise. Analysts and sales people alike are constantly speculating on the business value — via increased revenue or decreased cost — that social applications will uncover and make adoption a simple sell. The expectation is that a more connected and conversational employee base will become more productive. It’s a start, but not the end of the value proposition.
Becoming more connected and conversational is only as good as the richness of the interaction. Are you solving a business need? Making a process more efficient? Adding value to a transaction? At the heart of these questions is how you factor your social collaboration solution into your business processes.
In the past, companies used business process re-engineering to cut out waste and make operations leaner. Today, companies Read More »
Tags: business process, collaboration, Collaboration Enabled Business Transformation (CEBT), social collaboration
I was in a brainstorm meeting about my team’s next-generation strategy last week, and we made a number of random connections that knitted together a pretty big idea — the kind of dot-connecting that only happens when people with different (and sometime conflicting) perspectives trust each other in the pursuit of an important goal.
Five of us worked on the idea, but only two of us were in the room physically together. Yes, I’ll say it out loud: three people were working from home.
Much has been said and written recently about the value of working virtually, and I don’t think you can sub-divide mobility into “at home” and “on the road.” Social technologies, video and mobile platforms make it easy to work from just about anywhere.
But as leaders, we have to resist the temptation to confuse technology with change management — despite our love affair with technology. Any time technology brings a sea-change transformation to the way humans do stuff, especially work stuff, we can’t forget that people work in organizations — and organizations are an amalgam of culture, processes and technology.
All of Cisco’s experience has taught us that Read More »
Tags: collaboration, culture, process, technology, Teleworking, virtual meetings, web conferencing
Welcome to the Cisco Sizzle! Each month, we’re rounding up the best of the best from across our social media channels for your reading pleasure. From the most read blog posts to the top engaging content on Facebook or LinkedIn, catch up on things you might have missed, or on the articles you just want to see again, all in one place.
Let’s take a look back at the top content from March…
Tomorrow Starts Here
Explore how the Internet of Everything will change the way we work, live, play and learn.
Connected World Technology Report
Calling all IT professionals! Over two thirds of the IT managers agree that Big Data will be a strategic priority for their companies in 2013 and over the next five years as well. Do you agree? Is Big Data a strategic priority for your company?
Cisco on Fortune’s Most Admired
Once again, Cisco is honored to be on Fortune Magazine’s “World’s Most Admired Companies” List. Fortune tells us that the Most Admired list is the “definitive report card on corporate reputations.” Congratulations to our employees, and thanks to Fortune for the honor!
Understanding the Different Types of Wireless Routers
If your small business has grown and your workforce has become more mobile, you may be considering adding wireless to your network. Cisco explains the basics so you can identify which wireless router best fits your needs.
If you telecommuted for a week, how much time do you think you would save?
Don’t worry network managers; we’ve got you covered. Find out about Cisco’s solutions to Network Madness.
Check out the Cisco Storify feed for even more great content!
Tags: Big Data, CCWTR, Cisco Connected World Technology Report, collaboration, connected solutions, data in motion, Fortune, government, innovation, Internet of Everything, IoE, IT, mobility, Most Admired, networking, reputation, security, small business, telework week, Tomorrow Starts Here, wireless network, wireless router
I collaborate, you collaborate, we all collaborate. An organizational chart may show hierarchy, but it doesn’t represent how people actually interact within – and beyond– an organization. Our roles don’t affect whether we collaborate, but do influence our needs, priorities, and the devices we use.
There’s a clear advantage to technology that empowers people to engage and creates a consistent user experience so that the interaction essentially the same – anywhere, on any device. Just as our roles differ, so do our collaboration priorities and device needs. But we don’t work only with others in our own role. We need to collaborate with people across the spectrum within an organization.
I use three or more devices to collaborate in a single workday. Frankly, you shouldn’t care. Before you and I talk, we shouldn’t need to take a mutual device inventory to figure out how to connect. If I don’t have to focus on what I’m doing to interact with you, I can focus on the conversation and the whole reason we’re connecting.
We’ve outlined five user personas to illustrate how collaboration technology can best serve the needs of people in different roles. Click through on a persona to get more information and to see the use cases that support their needs. Read More »
Tags: collaboration, collaboration personas, collaboration use cases, contact center, deskless workers, information workers, mobile devices, mobile workers, mobility, user personas
I recently saw a blog post from my colleague on how video technologies like Cisco Remote Expert are completely revolutionizing the way we do things; for example, applying for your wedding license via video.
It was his blog that made me think about my own upcoming nuptials and the role that video collaboration played in my wedding planning. And while I didn’t apply for my marriage license via telepresence, I did however do something pretty cool that I wanted to share.
I don’t personally consider myself a bridezilla, no comment on what my bridesmaids and husband-to-be would say, but I did find myself in a tizzy regarding my wedding dress. Like any bride, I wanted the support of my closest family and girlfriends when I went dress shopping. However, I was on the hunt for a dress during a trip to my home state of Louisiana and my sister, who’s my best friend and maid-of-honor, was in Virginia.
She’s my older sister, so I’ve been asking for her opinion since I was a kid. When it came to my dress shopping, I was upset at the thought of not getting to share that moment with her. I had to think outside of the box to make sure she was there for the experience — and boy did I ever.
Read More »
Tags: Cisco, collaboration, remote expert, TelePresence, video, WebEX, wedding