In real estate, location, location, location is the most important thing to remember. It doesn’t matter the condition of the house, the color of the walls, or whether or not there are stainless steel appliances. All of that is cosmetic and unimportant, as long as you are in a desirable neighborhood with safe streets and a grocery store nearby.
The only downside is that once you buy that house, you are locked into one location for the life of your mortgage payments. The thought is daunting and requires quite a commitment. Location can be a blessing or it can be something that holds you back.
For the 194 member states of the United Nations that participated in the United Nations Framework Convention on Climate Change (UNFCCC), however, location was not a cause for concern. For their 17th annual Conference of Parties (COP17), member countries from across the globe gathered to debate climate change strategies with a goal of coming to a global political deal between all attendees.
Committed to their mission of reducing impact on the environment, the United Nations chose Cisco to provide HD and quality video communication tools and web conferencing capabilities for its expected 20,000 attendees to participate. With trust in Cisco’s stable and secure communications network, attendees were able to engage face-to-face in conversations with each other from telepresence rooms and via desktop video from all around the world.
COP17 represents a milestone in the ability of the international community to work together on climate change by leveraging virtual collaboration capabilities as the parties agreed to adopt a universal legal agreement on climate change by 2015. Disparate locations could have limited the UN’s ability to effect transformation in global sustainability, but instead, TelePresence enabled each participant to bring his or her perspective from all across the globe to make change.
Read more about COP17 here.
Tags: Cisco, collaboration, customer stories, global communication, TelePresence, United Nations
As we continue our march to #1 worldwide market share in contact center, guidance and input from the analyst community, partner ecosystem and valued customers is critical. The last few months marked three important Customer Collaboration events for Cisco, which helped validate our messaging and execution plan, as well as educate these key audiences on our solution portfolio.
The Cisco Customer Collaboration Partner Sales Summit was Read More »
Tags: Cisco Customer Collaboration, collaboration, contact center, Forrester Research, Gartner, IDC
In my previous post, I described the challenges senior management faces in scaling collaboration capabilities to address business needs and the way work is done today.
Electronic and whiteboard displays, lean practices, and collaboration tools by themselves are clearly not enough. Management needs to take a holistic approach to develop and integrate capabilities in three areas to address the challenge of capturing the next wave of productivity gains: culture and leadership, extended workplace visuality, and pervasive collaboration.
Organizational culture and leadership are probably the single most important factors in enabling gains in employee productivity and innovation that result from knowledge work. Morten Hansen, in his book Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results, provides an excellent perspective on what management can do to identify barriers to collaboration and design solutions to overcome them. Most of these barriers are cultural and particularly severe in large global corporations with multiple business units, complex matrix organizational structures, and operations that span multiple countries. Read More »
Tags: Cisco, collaboration, culture, IBSG, knowledge work, leadership, lean techniques, Morten Hansen, networked organization, productivity, visual workplace
In Part 1, I explained that both sides of the customer experience equation—what I am led to expect, and what I perceive I received—are both heavily influenced by today’s hyperconnected world. Let me recap briefly before I explain how we can approach customer experience in this new world.
Today, I can easily compare products across the globe—and get any number of reviews on your products versus any others. Perhaps even more influential are the social media networks, where those I listen to most—my friends—can quickly influence me and make or break your product. Read More »
Tags: Cisco, collaborate, collaboration, customer, customer experience, expectations, experience, hyperconnected, hyperconnectivity, IBSG, perceptions, rich media, social media, socialminer
At the recent Federal Collaboration User Forum we had an amazing lineup of presentations from both Cisco experts and customers. One of the highlights of the event was the presentation by Todd Cox, lead computer specialist, at the Center for Bioinformatics and Information Technology, National Cancer Institute.
Todd captivated the audience with his presentation, “Finding the Cure through Video.” To support their mission of finding cures for devastating diseases, researchers must be able to share extremely large data sets with remote researchers at other institutions and across the globe. This requires high capacity, high reliability, secure network and the ability to share and collaborate on findings in real-time. After all, time is of the essence in discoverability and bringing to light new research.
Read More »
Tags: Center for Bioinformatics and Information Technology, collaboration, Federal Collaboration User Forum, Finding the Cure through Video, Government Computer News, National Cancer Institute, Todd Cox