Cisco Blogs


Cisco Blog > Collaboration

First Impressions: End User and IT Experiences

First impressions matter. Whether you’re trying to get a job, make a sale, or go on a second date, you know that the first things you do and say are critical. Studies say you have between 2 seconds and 2 minutes to make a first impression. When you download a new app for your tablet or phone, how much time does it have to make its first impression on you?

When IT departments make technology decisions, the path to end-user adoption is a key concern. The relative ease or difficulty of setting up and maintaining the back-end infrastructure or cloud service is one thing, but the means by which end users first experience the solution and get started using it is perhaps even more important.

IT needs products that are easy to roll out and that provide end users — their customers — with a delightful first impression. That’s why Cisco considers not just the end user experience and the IT administrator experience, but the places where they intersect, such as in the deployment of solutions to a large end-user community.

A tangible example of this attention to experience is Read More »

Tags: , , , , , , ,

Cisco’s New SMB Business Portfolio – Essential Tools for Secure Productivity

A key trait of innovative small and medium sized businesses (SMBs) is agility– making decisions quickly, shifting direction with a customer, and swiftly working out the details with colleagues. But at the end of the day, what it all comes down to is having the right technology—to enable responsiveness, increase overall productivity, and keep SMBs competitive.

And that becomes especially important when you look at statistics around mobility. The mobile worker population is expected to reach 1.3 billion by 2015, and 71 percent of SMBs now functioning as work-from-anywhere businesses (according to IDC’s Worldwide Mobile Worker Population 2011–2015 Forecast. At the same time, this move to mobile has refocused SMBs’ attention on security.

On-the-go SMB workforces need to be able to work and collaborate securely, whether onsite or mobile. And, since SMBs generally don’t have dedicated IT departments, they need technologies that are easy to use and manage, all while fitting within a tight budget. This kind of enablement is what allows small businesses to be agile.

In response to these challenges, Cisco has introduced a host of new small business technologies designed to support the requirements of nimble SMBs that are looking to get an edge. These offerings deliver new capabilities around security, collaboration, and mobility.

To learn more about our latest small business products, visit our website. And, watch for additional blogs in the coming days that will zero in on related topics to provide more context around how you can help maximize productivity in a secure environment, however you define your workspace.

We’d also love to hear from you about your SMB challenges. What are you hoping to tackle this year from an IT perspective?

Tags: , , , , , ,

Next Generation Video-over-IP Solutions Change How Trainers Train

As educators increasingly take advantage of networked video technology to move their traditional classrooms online, there is a growing need for both instructors capable of engaging students in these next generation online classrooms, and skilled networking professionals with the knowledge to meet the growing demand to deploy, support and maintain networked video solutions.

In 2011, Learning@Cisco introduced a Leading Virtual Classroom Instructor course that teaches participants how to prepare and manage a virtual classroom, effectively deliver material online, and use video and collaboration tools to maximize student participation and comprehension.

As the paradigm of education continues to evolve to meet new institutional and business requirements, developing instructional strategies for new virtual education environments based on networked video is becoming key to improving student results. The Virtual Classroom Instruction Specialist training and certification help ensure that instructors have the most comprehensive understanding of the latest video technologies and effective classroom collaboration strategies.

Read More »

Tags: , , , , ,

Cisco CSR Collaborates for Impact at the World Economic Forum

“We believe economic progress without social development is not sustainable, while social development without economic progress is not feasible.” – Klaus Schwab, Founder and Chairman of the World Economic Forum

World-Economic-Forum-2Historically individuals and institutions have often been limited to the results of their individual efforts to make an impact. With the advent of the Internet and widespread broadband connection, however, it is now possible to efficiently join with others to act collectively -- pooling global resources and talents to solve problems too big to solve alone. This is the power of collective knowledge, creativity, and commitment in a connected age. This is what Cisco believes as we consider, plan, and execute our Corporate Social Responsibility (CSR) activities.

One way in which Cisco works collaboratively to make a global impact is by participating in events like this week’s World Economic Forum (WEF) in Davos, Switzerland. Cisco is one of the strategic partners of the event and our Chairman and CEO, John Chambers, will be speaking as part of a panel addressing Leading through Adversity on Wednesday, January 23 from  9 to 10 a.m. (CET) (midnight to 1 a.m. PST/3 to 4 a.m. EST).

Read More »

Tags: , , , , ,

WebEx Social Community Boosts Cisco Salesforce Productivity and New Product Launch Bookings

January 18, 2013 at 10:30 am PST

Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and related training directly to the salesforce, which is mostly done through WebEx conference calls, webinars, recorded content on shared topics, hands-on labs, and live events at Cisco’s San Jose campus. Read More »

Tags: , , , , ,