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Keeping It Simple

The last thing people in the collaboration space want is yet another technology, which is why one of my top priorities is simplification.

Think about it.  Do you want more stuff coming at you every day?  I’m guessing the answer is no.  What you want is for somebody to bring all the collaboration tools together, so that they work better.  Simplification goes hand in hand with another of my priorities and that’s user experience.  People don’t want to have to pore over manuals, they just want  devices and services that are easy to use.

The good news is that Cisco is already a leader in user experience and will only get stronger.

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The Evolution of Collaboration

Early on, companies looked to Collaboration technologies to capture extraordinary financial and productivity returns. This hasn’t changed. But more and more, companies are looking for strategic benefits as well, such as the ability to open up new markets, radically improve relationships with customers and transform entire industries.

There are seismic shifts taking place in our increasingly connected business world with the advent of mobile, video and cloud technologies. This opens up new opportunities to tap the full talent of people and move with greater speed and innovation.

In an interview at Cisco Live, I shared my thoughts on the rapid move to the cloud, the advantages of video embedded in business processes, and the role of collaboration in the Internet of Everything. Hear more in the video below.

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Think Of UC&C Like You Would ERP

This is the second post in a monthly series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.

In last month’s post, we talked about how sales of unified communications and collaboration (UC&C) need to be less about flashy technology and more about the user experience – “one size” UC&C sales definitely do not fit all types of customers.

To Scott Cruikshank, director, converged communications, North America for Dimension Data, it goes even deeper than that.

“UCC is not a technology,” Scott says. “It is about improving communication and business process by leveraging technology tools. If we take a technology-first approach, we tend to look only at a particular silo of the UCC stack or limited applications for the technology.”

Read More »

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Government Roundtable at Cisco Live!

Tomorrow at Cisco Live!, I will be moderating a roundtable discussion featuring four government thought-leaders:

During the roundtable, each customer will discuss how they are using technology to address current challenges – such as greater demand for mobile technology, fewer resources, limited budgets and new models for delivering citizen services. Read More »

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Enabling Meaningful Connections

The Internet of Everything is a big topic for us at Cisco. It’s all about connecting people and things to create new value and opportunities. Collaboration and video are key to the human component within the Internet of Everything – adding meaning to all of the data behind the connections.

Cisco’s video and collaboration vision uniquely position us to be your partner of choice as we move into the future, especially on the journey toward the Internet of Everything.

Collaboration isn’t new. Let’s start by putting things into perspective: The desire and need to collaborate is something we, as people, have carried within us from the beginning. We were only missing the tools to unleash collaboration. And then we created them. One by one. From expressing concepts through pictograms on walls to coming together in the marketplace. Fast forward through history and along come postal systems, printing presses, typewriters, telegraphs, radio, telephones, television. And then computers, networks, the Internet, the Web, mobile networks, TelePresence.

Each innovation brings with it new connections, new ways to collaborate and communicate. History inspires us and puts things into meaningful perspective. History reminds me of how we’ve empowered ourselves with tools to create a universe of collaborative activities and connections. Read More »

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