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Six Predictions for Cloud Collaboration in 2013

As we move into 2013 and attempt a glance further into the future, we see shifts in the conversation around cloud collaboration. I’ve outlined a few thoughts on what we can expect soon, over the course of the next few years, and in the future.

In 2013, we’ll see the cloud conversation shift to flexibility and agility as primary drivers of adoption.

“Businesses will have to provide an environment in which their employees are connected in ways they have never been connected before.”

As more companies understand the problems that arise in the collection of big data and the number of employees who work outside the office increases, cloud adoption will grow exponentially. Gartner data shows 71 percent of businesses adopted Software as a Service (SaaS) within the past three years, with three quarters of businesses planning on increasing SaaS spending. However, the reason companies increasingly invest in SaaS will shift. As a recent Forrester survey shows, a decreasing number of businesses are prioritizing lower costs as a reason to adopt SaaS, while an increasing number of businesses are focusing on “business agility” as a reason to deploy a SaaS solution.

In order to compete effectively in the future, businesses will have to provide an environment in which their employees are connected in ways they have never been connected before – connecting employees to customers, partners, and suppliers real time, anytime, anywhere, and providing context to these collaborative sessions.  This can only be accomplished through leveraging an increasing set of collaborative technology, and exposing the most relevant data across the traditional mediums of voice, video, and chat. Cloud accelerates the roll-out of this technology consistently across entire companies and their business partners, so they can improve the efficiency of their decision-making and the quality of their customers’ experience. As the cloud and macroeconomic factors increase the speed of business and collaboration, businesses will look to the cloud to as a means to deploy the growing set of integrated collaborative tools and gain a competitive edge.

As cloud collaboration moves beyond early adopters in 2013, hybrid models will proliferate and customers will increasingly demand a seamless, uncompromising user experience between the cloud and the customer premises.

“More than 50 percent of enterprises began cloud migrations in 2011.”

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Celebrating the Gift – Cisco TelePresence connects, engages Los Angeles students

Choir_Compressed_BetterThis holiday season, the Urban Entertainment Institute, Cisco and the Los Angeles Unified School District (LAUSD) have joined forces to address the achievement gap in education, the dropout rate and the need to keep performing arts in schools by integrating academics, arts and technology to bridge the cultural gap in education throughout the world.

Unprecedented budget pressures are forcing K-12 schools across the nation to think differently about how to deliver learning to their students. As such, we’re seeing a growing acceptance of collaboration technologies in schools to increase quality learning and engage students, and to relieve some financial pressures.

One such school district implementing Cisco TelePresence video systems is the Los Angeles Unified School District (LAUSD). Serving some 700,000 students, LAUSD has deployed TelePresence to avoid cutting its arts programs, instead scaling the program across the large geographical area of Los Angeles and beyond with video.

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Times of Change are When the Big Winners are Created

December 20, 2012 at 8:19 am PST

Over the next decade, your industry will undergo radical change. How you bring products to market. How you organize your company and your teams. How people perform their jobs. The rule books we’ve relied on don’t apply anymore.

But this isn’t a time for fear or anxiety. Peter Drucker said it best:  “Innovation requires us to systematically identify changes that have already occurred in a business—in demographics, in values, in technology or science—and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.”

In 1971, when FedEx founder Fred Smith said he was going to deliver mail by jets, most thought he was crazy. In 1980, the creators of Whole Foods broke the mold when they entered a mature industry—with razor thin margins and driven by sales and coupons—and introduced the idea of charging premium prices for fresh, organic groceries.  And when Apple announced opened its first retail store in 2001, Newsweek ran an article titled Read More »

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Riding the 3 Waves Through the Holidays

As many of you know, the term “Black Friday” is commonly used to describe the Friday immediately after the U.S. Thanksgiving holiday--the busy shopping day when many retailers begin to turn a profit for the year. Black Friday signals the start of the holiday shopping season, with its accompanying surge in the need for customer support. We can all think of examples of the latter: the frantic web searches to get our childrens’ gifts working properly, the calls to return a sweater that was the wrong size--sound familiar?

The holiday season is the acid-test of customer care in many industries. Businesses that fail the test will lose customers--often in droves--while those who delight their customers can surge ahead of the competition.

So how can businesses succeed--and excel--in providing world-class customer service even during this most challenging of seasons? The answer lies in properly leveraging the 3 Waves of Customer Care:  Cost, Relationship, and Experience. You can read about the details in this Read More »

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Cisco’s 2012 Education Retrospective

December 18, 2012 at 7:48 am PST

AM71308At the beginning of 2012, we saw three major trends emerging in the education space, but we had no idea that they would all be converging: Flipped Learning, BYOD, and Shared Collaborative Platforms.

This time last year, I was sitting at an old, high-top biology lab table with my son’s AP Biology teacher, asking him to explain this whole “Flipped Classroom” thing and why his classes’ AP bio scores were so high.  Lo and behold, Flipped Learning became the mantra of the year.

Sal Khan and the Khan Academy became the best-known content-feeder into this phenomenon, and I started voraciously consuming his videos on pre-calculus, statistics, and world history.   So did teachers and students as they turned to Khan as a source of pre-packaged lectures, new flipped learning models, and emerging information on different assessment measurements.  Aaron Sams and Jonathan Bergmann even wrote a book about it, The Short History of Flipped Learning, and they joined us as guest speakers at the 2012 ISTE show.

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