Communication is key, yet too many government agencies voice platforms are living in archaic times.
As government agencies are turning to collaboration technologies like voice, video and mobility to increase efficiency and lower costs, many are faced with outdated voice platforms like Private Branch Exchange (PBX) and Time Division Multiplexing (TDM) . However, the shift to VoIP enables organizations to modernize their communications platform for more robust communication applications, while significantly reducing operating costs.
VoIP provides significant net savings by allowing the management of managing one unified network and no longer needing to sustain a legacy phone system. It also provides enhanced features and VoIP services that improve the user experience. Advanced call routing, image transfer, phone portability, as well as integration with other collaboration applications, such as voicemail delivery via email, voice call button on email are examples of functionality users have come to expect. Read More »
Tags: centrex, civilian, collaboration, dod, federal, government, ip, tdm, UC, unified communications, voip, voip services
When everything seems focused on numbers – dollar signs, production output, development timelines – some organizations focus even more tightly on digits. It’s a logical reaction, but a risky one if it’s at the expense (so to speak) of human aspects like employee engagement.
Employees are consistent when asked what contributes most to their satisfaction, according to research from BlessingWhite: Among eight options, nearly 50% put their top two choices as “more opportunities to do what I do best” and “career development opportunities and training.” The lower their engagement level, the higher they rank “greater clarity about what the organization needs me to do,” which supports related findings, including:
- Trust in executives appears to have more than twice the impact on engagement than trust in immediate managers.
- Executives have to demonstrate consistency in words and actions, communicate often in depth, and align business practices and behaviors throughout the organization.
Read More »
Tags: collaboration, collaboration use cases, employee engagement, leadership, online training, teleworkers
We’ve seen Cisco TelePresence making a difference in health care. Most recently, it helped connect Children’s Hospitals with the North Pole for the holidays, and now its uses have extended to saving lives.
There are few things in life that are more important than your health and the health of your loved ones. Lack of time has become a major factor in people not seeking out the medical care they need. Therefore, health care providers have had to keep up with this ongoing issue and find ways to ensure patients receive the care they need.
Oklahoma’s largest health care system, INTEGRIS was one of those providers. Faced with the challenge of delivering the quality they desired, INTEGRIS was looking for an effective way to connect hospitals throughout the area to increase employee collaboration and improve patient care. With the help of Cisco collaboration technology, Cisco TelePresence and Cisco Jabber, INTEGRIS has established a life-saving program that has decreased stroke mortality rates and increased access to health specialists.
Read more on how INTEGRIS is leveraging Cisco to drive innovation in health care: “Cisco Collaboration Comes to the Rescue for INTEGRIS Health.”
Tags: Cisco, collaboration, Connected, healthcare, telehealth, TelePresence
In my last blog, I discussed re-engineering your business processes with social collaboration. Prior to the availability of social collaboration tools, businesses re-engineered processes for automation, taking advantage of repeatable steps in order to cut out manual steps and wasted operation. Adding social considerations opens the possibilities of collaboration, especially for the knowledge worker who needs to largely work person to person in order to exchange information, create content, and communicate across the globe.
We’re now on the brink of a new phase of business process evolution and it is coming with the Internet of Everything (IoE). This phase will be a combination of the first two phases, automating knowledge exchange, introducing machines into collaborative interactions with people, and using experience to continually learn and adjust processes on the fly. I am excited by the potential.
I envision a more immersive experience in my day to day processes, one where the collaboration tools are doing their job so well that the functionality is transparent to me after a few instructions and interactions. I can still provide tweaks to the instructions, but largely, the tools learn from my actions and predict where my attention is needed and with whom I need to connect for the proper expertise and at the proper time. Here are a few ideas that Cisco is kicking around: Read More »
Tags: collaboration, Internet of Everything, social collaboration
Walking around the 2013 Hannover Messe Faire can be a daunting task whether its navigating through the Hannover campus and its’ 13 co-located tradeshows or figuring out which one of the broad range of special events, forums and key note speaking engagements to attend. One thing is for certain. The “Internet of Things”, “The Integrated Industry” and “The Industrial Revolution 4.0″ themes all describe the evolution of connecting, embedding and extracting intelligence from previously unconnected devices. Although the industries can not come to a consensus on what to call this paradigm shift, one thing is for certain….The chosen protocol that’s empowering this evolution is ETHERNET.
The challenge lies in integrating Ethernet functionality into devices, machines or automation equipment that doesn’t always conveniently fit into a 1u, 2u, 3u, 4u… or DIN rail mounted enclosures. Designers, integrators and machine builders need a flexible alternative to address the diverse applications, size and environmental considerations required to truly take advantage of deploying anytime, anywhere, any device connectivity to industrial automation applications.
Cisco is a pioneer in providing robust, and scalable embedded technology solutions. Kevin Holcolmb, Cisco Technical Marketing Engineer, discusses our new ESS 2020 Embedded Switch. Read More »
Tags: AP1552, Cisco Connected Industries, Cisco Industrial Smart Solution, collaboration, ess 2020, Ethernet/IP, Hannover Messe, IE2000, IE3000, Industrial Automation, industrial cloud, industrial embedded switch, industrial ethe, industrial netowrking, Industrial revolution 4.0, Internet of Things (IoT), IoT, mobile, ODVA, The integrated industry