Tomorrow at Cisco Live!, I will be moderating a roundtable discussion featuring four government thought-leaders:
During the roundtable, each customer will discuss how they are using technology to address current challenges – such as greater demand for mobile technology, fewer resources, limited budgets and new models for delivering citizen services. Read More »
Tags: #CLUS, collaboration, Connected Justice, govtech, mobility, smart_connected_communities, State Local Government
The Internet of Everything is a big topic for us at Cisco. It’s all about connecting people and things to create new value and opportunities. Collaboration and video are key to the human component within the Internet of Everything – adding meaning to all of the data behind the connections.
Cisco’s video and collaboration vision uniquely position us to be your partner of choice as we move into the future, especially on the journey toward the Internet of Everything.
Collaboration isn’t new. Let’s start by putting things into perspective: The desire and need to collaborate is something we, as people, have carried within us from the beginning. We were only missing the tools to unleash collaboration. And then we created them. One by one. From expressing concepts through pictograms on walls to coming together in the marketplace. Fast forward through history and along come postal systems, printing presses, typewriters, telegraphs, radio, telephones, television. And then computers, networks, the Internet, the Web, mobile networks, TelePresence.
Each innovation brings with it new connections, new ways to collaborate and communicate. History inspires us and puts things into meaningful perspective. History reminds me of how we’ve empowered ourselves with tools to create a universe of collaborative activities and connections. Read More »
Tags: Cisco, collaboration, Internet of Everything, TelePresence, video
In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a bank.
Through these new organizational changes, banks are integrating new technology as part of their business processes to attract the more tech-savvy customers that desire choices and convenience when banking. Through Cisco’s Remote Expert solution, banks can meet these customer needs while making their business processes more cost and time-efficient and improving the customer experience. The Remote Expert solution enables virtual face-to-face meetings with high-definition audio and video.
Through Remote Expert’s integration with Cisco’s contact center, retail banks can leverage their existing database of enterprise-wide, skills-based information on the organization’s experts and make it available to customers at any time during business hours. Remote Expert allows a customer in the branch to find the right banking expert to meet their needs, including inquiries about annuities or questions specific to mortgage brokers.
Not only does Remote Expert enhance the bank’s existing channels and provide convenience for banking customers, it also reduces costs for all parties involved. Read More »
Tags: branch, Cisco, collaboration, customer, customerexperience, Financial Services, omnichannel, personalized service, remote expert, retail banking
I’ve just had the honor of speaking at this year’s InfoComm conference and wanted to share with you some of the ideas I explored in depth during my session. It’d be great to hear your thoughts in response and get a conversation going … because, to me, that sort of collaboration is just what the future of digital communication is going to be about.
The way I see it, we’re moving from an “Internet of Things” to an “Internet of Everything.” The Internet of Things is the connection of the 50 billion apps and clouds and devices that join up to networks and enable some level of communication. But the Internet of Everything is about synthesizing these connections and data to transform business processes and make them accessible to people in ways that matter in the real world. The real value is in the connections—in other words, it’s about enabling truly powerful collaboration. The value of the Internet of Everything is only as good as the breadth of the people, process, data and things it can reach.
Read More »
Tags: Cisco, collaboration, infocomm 2013, Internet of Everything, standards-based, TelePresence
This is my fifth blog in a multi-part series. In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment. In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you. In my third blog, I share how you can turn human interactions into business results. In my fourth blog, I discussed patterns of collaborative behaviors and how to leverage them to better support collaborators. In today’s blog, I discuss how you can get extraordinary results.
Collaboration, at its core, is people interacting with people. When building collaboration solutions, therefore, it’s essential to put people at the center. As we learned in our study of employees in the Cisco Collaboration Work Practice Study, a blend of process, culture, workplace and technology solutions fosters the natural human interactions, rich dialogue and diverse perspectives at the heart of collaboration.
At Cisco, employees say that the outcomes achieved as a result of collaboration are “simply better.” So now is the time to not only reflect, but also to take action, as today’s technology era brings new dimensions to how we work together. We collaborate across time zones, cultures, personalities and behaviors. We collaborate using a multitude of devices, from smartphones and laptops to tablets and more. When organizations empower employees to engage and interact at a personal, human level, across this diverse landscape, they can achieve extraordinary results—such as Read More »
Tags: Cisco Collaboration Work Practice Study, collaboration, cwps, Organizational Network Analysis, technology