This is my third blog in a multi-part series. In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment. In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you. In today’s blog, I share how you can turn these human interactions into business results.
Engage. We use the word engage every day. It’s rich with meaning and covers a wide spectrum of relationships. We are engaged with our families, colleagues, and customers; engaged with an idea, a process, or an initiative. And when engaged, people are passionate and committed.
At its core, collaboration is people interacting with people. In the global Cisco Collaboration Work Practice Study, employees told us that successful collaboration depends on encouraging natural human interaction, enabling participation and engagement, and fostering a collaborative culture.
“You really need to focus on the people aspect first. Get individuals to feel engaged and continue to be engaged. I think too many times we rely on the technology.” – Study Participant
In my previous blog, I discussed the importance of not losing sight of the “human element.” Taking the time to build relationships leads to trust, which is fundamental for collaboration. To turn human interactions between collaborators into concrete results, companies must Read More »
Tags: Cisco Collaboration Work Practice Study, Cisco TelePresence, collaboration, culture, cwps, daniel pink, instant messaging, technology
Most of us have the ability to work in different places these days. I am personally very mobile. I love all my little tools – I carry my Air, iPad and iPhone plus a few other bits whereever I go. Now, just because I can work anywhere does not mean that I always like to. Depends on what I need to get done. My home office space is my ideal working environment. This is the one spot I have invested the most time in making comfortable for me and as such, this is where I do my best work. For you, it may be your office at work.
I had never given much thought to why I like this space the most..it seems obvious…but one item that makes this spot ideal: my desk phone.
My desk phone is large, reliable and comfortable. It has an easy interface, great speakerphone and a good headset always attached. This communication device, sitting right next to my iMac, makes communication rich and easy. When I sit here – I can get anything done. Anything.
So as silly as it seemed when I first heard it, the idea that Cisco was investing in the deskphone, now makes sense. Mobile phones, tablets..these are all obvious, well worn markets with lots of people fighting for a toe-hold. The desk phone? How delightfully contrarian. Cisco is really good in the business space..selling to consumers…not so much. But the enteprise…at all levels…have very unique needs.
Cisco’s move with the DX650 is brave, and based on what I have seen…really smart.
Tags: Cisco Cius, Cisco Desktop Collaboration Experience DX650, Cius, collaboration, desk phone, desktop, dx650, TechWiseTV
As today’s workforce continues to become more mobile and adopt the “on-the-go” mentality both at home and at work, their needs are also evolving. Companies need to respond. Empowering employees to work anytime, anywhere will improve efficiencies and increase productivity. When the staff takes their work outside of office walls, an environment of knowledge, sharing and creativity across local, regional and global teams is created naturally. The Internet of Everything (IoE) is a clear driver in this new collaborative environment as companies continue to connect more people, devices, processes and data. This collaborative environment, in turn, also empowers a company as a whole through the insights and data exchanged.
In one of my previous posts, How Not Where Is What Matters Most in a Collaborative Work Environment, I noted that mobile and remote workers have higher performance ratings than traditional workers. Are these connections increasing the comfort level with utilizing remote resources on a consistent basis, such as remote mentoring or collaboration with global teams? Is it the extended connection to global colleagues and customers to obtain better insight and decisions? Or, is it the combination? Read More »
Tags: Cisco, Cisco TelePresence, Cisco WebEx, collaboration, connections, Internet of Everything, IoE, jabber, mobility, multiple devices, TelePresence
In my last blog, A Perfect Collaboration According To The “Esquire Guy”, I talked about the importance of who we collaborate with and how we collaborate with them. Collaboration is leveraging sources of expertise to help in a decision making process. In some cases, you’re going to be in need of expertise that will come from a knowledge base or identified people. In other cases, you’re going to be defined as the expert and your opinion will be counted on during the collaborative process. Either way, you’re going to need to persuade the people you’re collaborating with.
If you’re heading up or part of a collaborative effort and you require expertise, you’ll need to persuade those experts to give up some of their time and put forth effort to support you in your endeavors.
On the other hand, if you’ve been identified as somebody with expertise there’s a good chance others in the collaborative group will have differing opinions and you’ll need to persuade them toward the validity of your advice.
In this short video “Secrets From the Science of Persuasion” by Robert Cialdini and Steve Martin, six universal principles or shortcuts are discussed. Let’s take a look at these six principles and Read More »
Tags: authority, collaboration, consensus, consistency, liking, Morten Hansen, Robert Cialdini, scarcity, Steve Martin, The Science of Persuasion
The wealth management industry is under transformation. In an effort to win back trust, attract new customers and retain existing ones, firms are investing in new collaborative technologies that support their business model transformation from transactions to interactions focused on client centricity. Various McKinsey research and studies have shown that those who adopt more client-centric tools and processes can increase revenues up to 20 percent and profitability up to 2.5 times. Cisco’s own research has shown that wealth management firms that adopt client centric tools such as video can reduce client attrition, especially for the critical under-55 segment. Part of this transformation involves investing in video capabilities that enable firms and their experts to touch more customers, more often and in a more intimate manner than voice and email do today.
Getting the right expert to the right customer, at the right time is crucial in being able to offer superior customer service and improve cross-sell and up-sell rates. Another critical, competitive differentiator is embedding video capabilities into the mobile channels and applications customers already use. Read More »
Tags: Cisco, collaboration, customerexperience, Financial Services, omnichannel, video, wealth management