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Cisco Announces Acquisition of Assemblage

Collaboration technology gives us the ability to work together anywhere, on any device, at any time. With more and more people using smartphones and tablets to do their work, it is more important than ever that enterprise collaboration delivers high quality voice, video, chat and online sharing instantly, to any device on any platform.

Today, I am pleased to announce Cisco’s acquisition of Assemblage to help us capture the ongoing market transitions of mobility, cloud and the Internet of Everything (IoE). Assemblage has built a talented team of web developers to deliver the tools and the infrastructure to enable simple, real-time collaboration through the browser to any device, without the need for downloads, plugins, or installations.

Assemblage offers real-time collaboration apps for shared whiteboarding, presentation broadcasting and screensharing. Users are able to collaborate simply via their browser with one-click, instantly accessing collaboration apps delivered via the cloud. Assemblage’s technology also integrates with popular third party cloud services and supports 40 different file types to enable quick and efficient collaboration.

With this acquisition, Assemblage brings a strong team of engineers with deep web development expertise to Cisco’s Collaboration Technology Group (CTG), enabling Cisco to accelerate innovation and develop simple, easy to use, next generation collaboration solutions. In addition, Assemblage’s experience integrating with third party cloud ecosystem applications like Box and Google shows a close alignment to Cisco’s collaboration strategy and our commitment to simplicity and interoperability.

We are excited to welcome Assemblage to our collaboration team. Together, Cisco and Assemblage will provide simple, easy-to-use solutions that help employees work smarter together from virtually anywhere.

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If You Build It, Will They Come?

So after reading my last blog, you’ve finally come to the realization that you now need to start getting serious about creating video for your organization as the return on investment is certainly a compelling one. But where do you start?  Do you immediately run out and begin building a studio and streaming infrastructure?  Probably not.  Even though the ROI on video is overwhelmingly positive, Read More »

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#HigherEdThursdays – Reinventing the Educational Experience Through Collaboration

The landscape in higher education continues to change. In September, the U.S. Census Bureau released statistics showing that college enrollment declined for the first time in six years in the fall of 2012. (U.S. Census Bureau, 9/2013), and nearly half of Moody’s rated public and private universities were anticipating total enrollment declines in 2014 (Moody’s 2014 Industry Outlook, Nov. 25. 2013). Given some of these changes, colleges and universities across the nation are looking to technology to drive new and innovative initiatives to attract and retain students and faculty, to differentiate themselves from their peers, and to improve the educational experience.

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Delivering in Customer Care

I recently watched the Belmont Stakes to see whether a thoroughbred named California Chrome could win horse racing’s coveted Triple Crown.  While viewing the race, I was struck by how it doesn’t matter how quickly you start, or how many competitions you’ve won before.  What matters is how you finish, or--in business terms--how you deliver.

Cisco is focused on delivering business-relevant customer care solutions that help companies succeed with their own customers.  That’s one reason why I was delighted to learn that, for the third year in a row, Gartner rated Cisco highest in “Ability to Execute” in the 2014 Contact Center Infrastructure Magic Quadrant.  Gartner bases vendors’ “Ability to Execute” on a number of criteria--including the quality, overall breadth, and maturity of their applications, customer support capabilities, and their ability to deliver solutions that enable contact center operations in formal contact centers in companies, outsourcers, and service providers.

What does this mean for you?  It starts with Read More »

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Interaction Technology: Neutralizing the Barriers of Time, Location, and Staffing Levels

In my last blog, I continued the discussion about the 24-hour bank and how banks must transition from the physical business model to the digital business model. As part of my series on the 24-hour bank, this post builds on the question of how banks could begin to develop the capabilities, enabled by technology, to address the operational and logistical challenges inherent in operating in a customer-driven 24-hour world.

First are the factors that shape our existing banking distribution model: the traditional route to market and how clients connect and interact with their bank. Starting with branches, the traditional distribution model has evolved with the development of technologies such as the telephone, ATM’s, and the Internet. While these technologies provided increased options for clients to interact and transact, they were still affected by constraints of the existing operating model– the availability of bank staff with the requisite skills.

How so? Contact centers, telephone, and online banking required a shift in staffing models to enable customers to interact and transact outside of the normal work day. ATM’s began to allow customer self-service for certain basic transactions at any time of day. Collectively, these technologies extended operating hours for clients, but services were limited due the fact that the expertise required for more complex services were still unavailable outside the traditional workday. Read More »

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