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Partner with IT to Build the Workplace of the Future

I’m a huge advocate for flexible work practices including the ability to work from wherever and whenever you want, and think those who attempt to run businesses the ‘old fashioned’ way will fall behind if they fail to recognize the effects of mobility in both their workforce and their bottom lines.

The impact of mobility became clear to us when we discovered that space utilization of our own 22.5Mft2 global property was just at 50 percent. And it’s not just happening at Cisco. According to a CoreNet study, nearly 60 percent of a company’s desks are vacant at any given time and the growing mobility trend is a major reason why. Taking all of this into consideration, I think the question that corporate real estate and facilities leaders need to focus on is, “why aren’t we working with IT leaders to build the workplace of the future?”

Mobility and the Changing Landscape

Most employees can now work from anywhere on any device and have access to most content.  We’re seeing this “wherever you are is your office” trend actually increases productivity and I would even argue that employees who don’t commute actually work more hours on company business. With mobility and bring your own device (BYOD) taking such a strong hold within the workplace, data collection has been accelerating at an exponential rate – so much so that by 2018, Read More »

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Work is What You Do (Not Where You Go)

June 5, 2014 at 10:31 am PST

As I wrapped up my monthly forecast call last week, it struck me just how drastically work has changed in the last decade. It was 10 p.m. and I was in my hotel room in Macau, face-to-face with sales team leads in Singapore, the U.K., Switzerland, and the U.S., over video. Ten years ago, mobile phones were just phones, and for many, the office was where you met with co-workers and got your work done.

Today we’re mobile. Our workforce is globally distributed. Deadlines are shorter than ever. We need to make decisions faster. With multiple generations in the workforce, we must accommodate a wide range of behaviors, outlooks, expectations, and work styles. To stay competitive, we need to look beyond commute distance to find the best talent.

I’ve said before that embedding collaboration technology into workplace design is critical to the success of any workplace transformation effort. Our activity-based  work spaces must give employees secure, seamless access to the information they need to get their jobs done. But this must also extend beyond the walls of our offices so we can collaborate no matter where we are – at home, at a customer site, inflight at 30,000 feet, or in a hotel room in Macau.

And we’re not the only ones who think so.

  • Almost half of professionals worldwide are already working remotely at least some of the time
  • Globally, the world’s mobile worker population will reach 1.3 billion by 2015
  • 61% of employees globally believe they don’t need to be in the office to be productive and efficient
  • 70% of aspiring executives who plan to manage large teams say they will rely more heavily on video in the next 5 to 10 years

Work Is What We Do, Not Where We Go

At Cisco, our own work profile surveys show that among Cisco employees: Read More »

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Lessons from LEGO To Drive “Out-of-the-Box” Thinking

Are your Master Builders free to create? Are your Ordinary Builders helping them to execute? And more to the point, are you acting like the evil President Business, hindering innovation, placing talent in silos, and keeping your organization frozen in the past?

If so, you may find an unlikely role model in Emmet Brickowski.

OK, Emmet may be an animated character made of plastic blocks, but don’t dismiss him so easily. If you are a manager looking to ensure your team is the best it can be, you may want to check out Emmet’s starring role in “The LEGO Movie.” I believe there is deep wisdom in what this little character has to say.

One of the key themes of the film is that many organizations adhere too strongly to their legacy traditions. Though such traditions may have served them well in the past, they can also sow stagnation and put a brake on agility and adaptability. This is especially true in the Internet of Everything (IoE) era, as a massive wave of network connectivity and innovation upends organizations, business models, and entire industries. In the process, longstanding assumptions around strategy and success are falling by the wayside.

Emmet lives in a world run by President Business, the head of a successful corporation that fears any change to the status quo. President Business will even resort to supergluing LEGO pieces to keep them in their rightful places. President Business divides the world into two kinds of people: Ordinary Builders and Master Builders. He rewards Ordinary Builders who follow the rules, building from their LEGO Kits; he disapproves of the “anarchic” creativity of the Master Builders, who like to improvise from a pile of blocks, and he is determined to capture all of them.

Read More »

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When Minutes Matter, You Can’t Afford to be Lost in Translation

On a recent visit to my doctor’s office, I observed something that I probably wouldn’t have paid much attention to in the past:  When a nurse called the next patient back for her appointment, a young girl also stood up and explained that her mother didn’t speak English well and asked to accompany her to interpret.

I live right outside of Washington, D.C., which is fortunately a culturally diverse area so I am used to hearing different languages on a day-to-day basis.  I guess I never really considered the impact of not speaking English when it comes to seeking medical care.  Luckily, the example above, seemed like a routine office visit, but it got me thinking about what would happen in an emergency situation where seconds count.

Paras and Associates know this scenario all too well as they provide real-time language interpreters for healthcare environments using video collaboration. PAA’s service ensures that patients anywhere in the country, who speak any language, can gain access to high quality medical interpretation in an instant. Video communications has played a significant role in their practice and has significantly reduced “lost in translation” errors by allowing doctor, patient and interpreter to see each other’s faces. The power of video overcomes language barriers that can often be misinterpreted over the phone … and herein lies my passion.

I’ve had the pleasure of getting to know Melinda Paras, PAA’s president and CEO.  Melinda is a veteran of the medical industry and saw a need to deliver a better “business outcome” to patients and medical staff.  In this case, the business outcome could mean the difference between life and death.

Video communications can Read More »

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Cisco Partner Weekly Rewind – May 30, 2014

May 30, 2014 at 7:40 am PST

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco partner news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

As usual, Sherri Liebo has some exciting things coming up. This week, she blogged about aiding partners in capturing their share of the $19 trillion opportunity in Internet of Everything (IoE). She is working to empower partners with the information, resources, and technology needed to build an IoE roadmap.

As part of this focus on Cisco partners, Sherri is holding a webcast on June 4 to show how partners can:

Be sure to register for her upcoming webcast and join her next Wednesday to learn more. Read More »

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