Providing the Freedom Employees Need, Without Compromises
BYOD continues to get headlines, as organizations look for ways to help users work the way they want, when and where they want—with the device they choose. Ultimately, mobility is more than BYOD. At Cisco, we believe work is a verb, not a place you go to – we provide the flexibility for our employees to work remote.
Sheila Jordan (@CiscoSheila), Cisco’s Senior Vice President of IT Collaboration, pointed out in this piece in Computerworld that cost savings are important, but the real benefits are “fostering collaboration, building employee morale, and creating an environment that is attractive to millennials.” Read More »
“All grown-ups were once children –though few of them remember it.”
-- Antoine de Saint Exupery, The Little Prince
Recently, I attended one of my favorite events -- the EG conference in Monterey, California. Speakers ranged from musicians to rocket scientists to pickpockets and everything in between. Embracing the theme of “everything is learning, learning is everything,” the presenters encouraged us to embrace our inner child’s imagination and curiosity. Amanda Hill, CBO of BBC Earth was a particular inspiration. She reminded me of many things that we here at Cisco are striving to achieve, especially as we reimagine the Internet of Everything (IoE), a world in which everything is connected.
I’ve always liked The Hershey Company. Before now it was mostly for the delicious morsels they stack candy shelves with, but now I’m even more impressed with the company because of what it’s doing for the underprivileged youth in both the U.S. and Ghana.
In the summer of 2012, Cisco’s own Ed Schermerhorn worked with Hershey to help deliver telepresence to 80 elementary students in the U.S. and Ghana. The goal of the project? To provide an enriched educational experience by creating a collaborative learning environment where students were provided with curriculum developed by teachers in both Hershey, Pennsylvania and Ghana.
It’s no secret that when people get together to collaborate, great things can happen. Nowhere is this more evident than in the stories of our customers. That’s why we are bringing their voice to the forefront in a new series called Collaboration Innovators. It’s our way of showcasing new innovative use cases of collaboration technologies and bringing some stories to light that inspire a different way of thinking about technology.
To kick off the series we are highlighting Jerry Bruckheimer, one of the world’s most successful and innovative film producers. Bruckheimer is using Cisco TelePresence to change the collaboration game in Hollywood by bringing on-set and remote directors, editors, and talent together to produce award winning films.
In Bruckheimer’s upcoming film Lone Ranger, Read More »
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate online innovations inherent in many institutions’ web presence to see how engrained technology has become in the customer experience. While firms are making this transition in differentiated form factors and across different channels, the trend itself is clear and pervasive; underpinned by the “anywhere, anytime” mantra and the continued consumerization of technology.
These channel developments cut across all products, but all have one common element – enabling improved and increased collaboration between institutions, their clients, businesses and/or consumers to drive accretive revenue. While these developments have and will continue to deliver impressive initial returns, they are largely siloed by either a business unit and/or delivery channel. The true potential value can only be unlocked by enabling a seamless and contextual integration of the physical, direct and mobile channels – the evolution from multi-channel to omnichannel.
The omnichannel model enables the customer to choose how and by what method they want to conduct their business, be that in person, via a mobile device, from the home, online or with telephony. Cisco’s IBSG team has published a white paper that looks into the transformation of institutions from multi-channel to omnichannel. While the method of communication is important, the true differentiator in transformational channel evolution is the ability to integrate interaction. Institutions must be aware of the context and outcomes of customer interactions as customers move from channel to channel, product to product, or business line to business line.
From an institutional point of view, the value in the omnichannel impacts multiple factors. Read More »