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Collaboration Notes from Cisco Live: Thursday Recap

May 22, 2014 at 11:22 pm PST

The collaboration momentum at continued today. First up this morning was a Cisco Live Executive Interview with Peder Ulander. In it Peder talks about how the way people work is changing and how Cisco is adapting technology to meet those changes.

He covers our latest DX Series products as well as shares how American Express is using remote expert and video to better serve customers. In a pilot program, premier customers could get an instant connection with the right person, whether to resolve billing problems or find concert tickets.

Today’s Locknote: Sal Khan, Khan Academy
Sal Khan, founder of Khan Academy, Standing room only. Inspiring. Fantastic. Riveting. Followed by a standing ovation. Khan Academy is a not-for-profit organization focused on providing free, world-class education globally.
sal khan quote

And when it comes to Khan’s thoughts on collaboration, I can’t disagree: Read More »

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Collaboration Notes from Cisco Live: Wednesday Recap

May 22, 2014 at 10:48 am PST

Wednesday was another beautiful day in the neighborhood, the Moscone neighborhood. I started my day with a 6:30 a.m. conference call with some nice people in Amsterdam to talk about one of the topics John Chambers put front-and-center in his keynote address: business outcomes.

Hosted by Cisco’s Mala Anand, the Wednesday morning keynote focused on Internet of Everything and included Intel’s Doug Davis, NetApps’ George Kurian, and EMC’s Bill Schmarzo. For me, Schmarzo’s points on business models and big data were particularly interesting. His premise was essentially that at the core, the Internet of Everything and big data are about business transformation. A great quote: “Organizations don’t need a big data strategy, they need a strategy that incorporates big data.” Yes, yes, and yes.

Paras and Associates: Using Video to Remove Language Barriers
Melinda Paras was one of the customer speakers at the collaboration press announcements earlier this week. Paras is CEO of Paras and Associates (PAA), which designed and now manages the first operational video/voice over IP call center--the Health Care Interpreter Network (HCIN)--a cooperative of California public hospitals sharing interpreter services. PAA offers technology systems that enable immediate access to language interpreting via video and telephone.

“Clinicians trust that they can reach language interpreters instantly—whether they are across the street, or across the country,” says Paras. “High quality video enables a degree of nuance and rapport that you simply can’t achieve with just a telephone.” Read More »

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5 Reasons for Midsize Businesses to Use Video Collaboration

I’ve been talking for a while now about how effective video collaboration is and how video technology can enhance and improve the way businesses collaborate. Many of you may still think that videoconferencing is only for the larger companies with multiple locations and large budgets to cover a video technology investment, but I disagree.

Here are five reasons that that I think midsize businesses should consider using video collaboration.

  • Video Collaboration products are easy to use: At Cisco we design our video technology products to be intuitive and easy to use. This means the user interface in the smallest video endpoints works the same as the controls in the largest, so anyone can make a video call anytime they need to.
  • Video is becoming the norm: Many organizations are realizing the benefits and ROI of using video collaboration to extend their business boundaries. Meeting with partners and customers around the world – just like they are around the corner – have enabled organizations to do business in ways they never thought possible before.
  • Utilizing video can increase productivity and profits: Read More »

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Away by the Bay at Cisco Live!

May 20, 2014 at 7:08 pm PST

Wow! It’s been a whirlwind beginning to Cisco Live 2014. I’ve already met many partners and customers and we’re only about halfway through the week! Folks are excited to be part of such a huge event here in San Francisco.  In fact, check out this shot of folks streaming into the room for John Chambers’ keynote address yesterday.

Crowd ShotBefore John even took the stage, we’d already spent a lot of time talking with customers and partners about the new Solution Partner Program. This key piece of the Cisco Partner Ecosystem used to be known as the Cisco Developer Network (CDN). Arjun Lahiri, Senior Manager, Cloud and Ecosystem Strategy and Programs Group, took some time to really explain how CDN evolved into the Solution Partner Program and why those changes have occurred and how they affect partners. Be sure to read Arjun’s blog and get up to speed on the latest on the Solution Partner Program here at Cisco Live 2014. Read More »

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If You Want incredible Collaboration Experiences, IT Services Can Deliver

May 20, 2014 at 8:03 am PST

I must be in the right business. I’m a pretty easy-going guy, but one thing that gets me worked up is inefficiency. Lines at the store, info I need to enter again and again online, meetings that exist just to schedule another meeting…arrrgh. That’s why I am so excited by the direction coming from Cisco’s Collaboration Technology Group. Simplifying work experiences. Removing clutter from the desk. Reinventing how we innovate and engage across corporate and physical office boundaries. That’s just what the DX80 desktop collaboration device, announced here at Cisco Live, is designed to do. Give me a DX80 bumper sticker, and I’ll put it on the back of my rental car right now (Sorry, Hertz).

I am not alone in my love of efficiency. In this age of “Pace of Change2,” the top of mind for every business leader is how to get more done faster. According to a recent CIO Insights Study, innovation, efficiency, and cost reduction are CIOs’ top business priorities, in that order (Cisco Strategic Marketing Organization, Nov. 2013). Collaboration holds the promise of greatly increasing productivity for organizations of all sizes, in every industry.

Technology-enhanced collaboration is more than a technical architecture or product. What do you think would happen if you put a DX80 on every worker’s desktop at your company? Without network optimization, training, and adoption services, there might not be much change in productivity. And how would you measure success?  Putting devices on a desk and making sure they are functional is not an effective measure of success.  Are they being used?  Is video being turned on every time?  Is it changing the way people work?  You need to measure whether use of the devices is resulting in the benefits you expected to see. And you’ll want to adjust your strategy and support structure based on what you’ve learned. Read More »

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