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Helping Enterprises Create and Manage Video

Today, Cisco announced a series of new video offerings designed to make it easier for enterprises to create and consume video. Listen below as Cisco’s Director of Marketing for Enterprise Video, Erica Schroeder, outlines these new announcements and what it means for our customers.

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Bringing IT and Control together

Although not a rule, IT and Control at many manufacturers have an arms-length, if not more distant, relationship.  They have different priorities, expertise and cultures.  But the reality is that the converged plant, based upon standard networking throughout the plant, requires them to work together to achieve the bucket of gold benefits awaiting their company.  Our partnership with Rockwell Automation in many ways is a result of this need at many of our customers.  They need us to work closer so that they can focus on a single technology and solution and rely on a “converged” support model as they bring their plants into the standard networking world interconnected to the rest of the enterprise.  To this end our companies have been working together for more than five years.

Gregory Wilcox, Rockwell Automation, on IT/Control cultural convergence

Listen to my colleague at Rockwell Automation, Gregory Wilcox – Business Development Manager, describe the culture convergence that needs to occur – critical to the overall convergence.  We have done a lot of the leg work to make this convergence happen.

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Why do I need a password in a factory?

So, I got locked out of my Cisco “everything” account recently. At first I thought it was just my home router acting up, but after a couple days I called IT for help, and they asked me to reset my router, and my modem, and then when that was done they informed me that maybe my password had expired.

Long way of getting to the story. I hate when my password expires. We have pretty stringent rules about passwords here at Cisco. I appreciate that. I just don’t want to change my password. You see I have (guessing) at least 20 sites that I use, all have different password requirements. Some have unique requirements for User Names too.

So I have figured out that from now on, the day that I change my company password I am changing all of my other account passwords too. At least within Cisco they synchronize all of the passwords. But I still have all my individual accounts, and I’m quite sure they sit there and watch, here comes that idiot, requesting a new password. Why can’t these people remember their password, they likely wonder while they smirk.

To some degree it is a matter of how often you go to the website, I suppose. Read More »

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What is the value of collaboration?

In my last blog, we explored the definition of collaboration.  I appreciate all of the interesting comments and suggestions. Keep them coming!

In this blog, I’d like to address my second observation about collaboration, and that is what’s its value?  And, where should you focus?

When I speak to audiences, I sometimes ask, “Who thinks collaboration is a good thing to do?”   Almost everyone raises their hand. But when I ask WHY should they do it, the answer is not as clear.  The fact that the definition of collaboration can have so many meanings defining the value of collaboration really becomes complex. Since it means different things to different people so does determining the value proposition.

In its simplest form, the only reason any one of us should collaborate in any endeavor inside or outside our companies is to PRODUCE GREAT RESULTS!   Yes, we are working together toward common goals or being an active member of a community with common interests, but in the end, the reason you should collaborate is all about producing results.

Now let’s address the second question. If you had a magic wand that could deliver effective collaboration across your enterprise, where would you focus? What areas would you want to collaborate most to produce the greatest results?

I would point the magic wand (I have to stop watching Harry Potter movies with my daughter) in these areas:

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Customer Collaboration – the Bigger Picture

Nearly a year ago some of you began hearing about exciting developments in customer care at Cisco, as we began sharing our vision for Customer Collaboration, which empowers businesses to take a more personal, proactive approach to customer care.  Since then we have delivered on the promise of Customer Collaboration, launching three ground-breaking new products last November–Cisco SocialMiner, Cisco MediaSense, and Cisco Finesse.

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