I once had the amazing opportunity to interview Jack Welch at a Cisco event. For 60 minutes we sat side-by-side on stage, within a few inches of each other, but there was no doubt he was the only person in the room in the eyes of the audience. While his wisdom had the audience captivated, it was his extroverted personality that made the discussion truly fun and engaging. As an extrovert, Welch fed off the audience’s rousing responses to his thoughts – and his occasional finger-wagging at the leaders in the audience about the future of competition. The audience loved it.
Sometimes people mistake the behavior of extroverts as “showing off” or trying to command too much attention. What Jack Welch taught me about extroverts is that their energy rises when they’re connecting with people; extroverts get excited when other people are excited to be with them. As collaborators, extroverts can play a crucial role in group dynamics. Action-oriented by nature, extroverts can compel a group forward – especially at key points of agreement or action.
My colleague Carl Wiese and I decided to devote an entire chapter of our book, The Collaboration Imperative (www.thecollaborationimperative.com), to the importance of personal communication styles and how to accelerate authentic conversations by collaborating in your natural style. We even created a tool to help you improve your inter-personal communication profile: Read More »
Many of the problems we face today are so large and widespread, no one organization or agency can solve them alone. Yet, individuals and local organizations work toward solutions every day. At Cisco, we believe that social entrepreneurs with common goals can work better when they work together.
We took our research into what makes collaboration work in a global enterprise and applied it to cross-organizational collaboration between corporations and academic and non-governmental organizations, working for a social benefit. Getting busy people connected and engaged takes a holistic look at culture and business process as well as an effective collaborative technology platform.
A Collaborative Effort by Hospitals Worldwide to Go Green
About a year ago, we began working with Health Care Without Harm, a global network of hospitals and health systems committed to reducing their environmental footprint and promoting environmental health worldwide. We wanted to explore how our technology platform could connect people and create meaningful collaboration around a global challenge with local impact.
Often times, one of your best bets to expand business is to look at your own existing customers and their current investments. Taking the time to analyze how many of your customers are actively using Cisco Collaboration products is the first step. Are your customers fully trained? Are all of the applications activated and being used on a regular basis across multiple devices? Going beyond your IT relationships and talking to line-of-business executives about how to use collaboration tools in their daily work lives will expand their use cases, drive greater adoption and unlock their collaboration potential. What it means for you is greater long-term sales, deeper customer relationships and increased business relevance.
Get Your Customers Current By moving your customers to the latest version of Cisco Unified Communications Manager, you can help them take advantage of more powerful collaboration capabilities such as native connectivity TelePresence and mobile video on any device (including the new Jabber for Android), and also achieve a lower cost of management. The Cisco Drive to 9 initiative makes upgrading your customers much easier for you. We’ve created a simpler, streamlined licensing and ordering process for upgrades -- that leads to cost and time savings for you. We also have a new tablet-based tool – CUCM Upgrade Central – that lets you analyze your customer’s readiness, determine a recommended path, and estimate the potential savings.
Accelerate Activation for Faster Time to Value Read More »
The growth of the Internet is resulting in a wave of new online tools that allow for increasingly more interactions between people, process, data, and things. For many years Cisco has used the power of the Internet to make a positive difference in the world. With the spread of the Internet of Everything, we are collaborating more with other people and organizations to multiply our impact. That is why we are sponsoring, speaking at, and attending the UN Foundation’s Social Good Summit supported by Mashable, this week in New York City.
Our latest episode is out! This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration. Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable business data…but its overwhelming when trying to figure out just how you might leverage it. Now you can integrate all that goodness with the maturity of business relevant call center and all the process that implies.
Jimmy Ray shares his personal experience volunteering to work in an actual (non-Cisco) call center all night long to gain better experience for how we developed this show. Check out his blog for more details on this.
This show featured Packaged CCE (Contact Center Enterprise), Feature Rich Reporting, Finesse Agent, Social Miner and even a few field trips to see what Cisco is doing with their ‘Social Media Listening Center’ and a very cool mobile application we internally refer to as ‘Roadside Demo’ that will open your mind as to how mobile devices SHOULD be part of your Contact Center Strategy.