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Getting Beyond “Why Cloud For Collaboration?”

Why should I move to the cloud for collaboration? This is the question I get asked most often, and it’s easy to understand why;  there is a lot of noise in the market around Cloud and Collaboration.  Adoption has been pretty rapid by both IT and business units–so it’s no wonder interest in Cloud Collaboration is so high.  Looking across all the current research that I see, about half of respondents currently use -- or plan to use -- the cloud for collaboration services.   So why Cloud?  Well, often it helps solve a series of problems, provides a more integrated solution and better connects people.  Often the biggest reason is that it provides what’s needed to run the business. 

Perhaps instead of focusing on ‘cloud’ per se, you should focus on your business.  What business challenges could the cloud help you solve?  Customers I speak to are often looking to reduce complexity, control costs or make them more predictable, and become more agile.   In our discussions Read More »

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Summary: Deliver what every CEO wants through Cloud Collaboration

During my years at Cisco, I’ve been able witness IT become incredibly pervasive. While traditional IT has been thought of to just help run a business (and make things work!), today’s expectation of IT is also how it can help change and grow the business.

In my conversations with CEOs across the globe, one major theme keeps coming up: CEOs want IT leaders to figure out how technology can help their businesses transform and expand, as much as make it operate.

Recently, I had the opportunity to participate in a new Cloud Insights video series to discuss IT’s role in driving business outcomes with cloud and collaboration technology. It’s an interesting time as the pace of change is at an all-time high. Communication, collaboration and cloud are front and center, helping drive the transformation CEOs want.

Here are a couple of insights from the series that discuss how IT leaders can embed the role of technology within a business to accelerate more efficiency and promote differentiation among competitors. One thing is certain, the time for IT leaders to lean forward with their business partners and think about how the right technology can solve their problem is now.

What is collaboration and is there proof it’s actually working?  Read more.

 

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Deliver what every CEO wants through Cloud Collaboration

During my years at Cisco, I’ve been able witness IT become incredibly pervasive. While traditionally IT has been thought of to just help run a business (and make things work!), today’s expectation of IT is also how it can help change and grow the business.

In my conversations with CEOs across the globe, one major theme keeps coming up: CEOs want IT leaders to figure out how technology can help their businesses transform and expand, as much as make it operate.

Recently, I had the opportunity to participate in a new Cloud Insights video series to discuss IT’s role in driving business outcomes with cloud and collaboration technology. It’s an interesting time as the pace of change is at an all-time high. Communication, collaboration and cloud are front and center, helping drive the transformation CEOs want.

Read More »

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Creating Environments for Better Employee Engagement

February 5, 2014 at 10:42 am PST

I recently wrote about the importance of laughter at work. Laughter isn’t the only indicator of employee engagement, but it’s a good one. There have been times in my career where it seemed that my team’s leaders considered laughter as a sign that people weren’t serious enough about their work. (My current team is seriously amused – serious about our work and consistently amused in general.)

These organizations operated according to invisible “all work and no play” mantras. And those were gray places indeed. Places with little collaboration, innovation, and motivation. Places where people showed up, clicked through ominous task lists of multitasking, and went home. Places with little energy. Places with low employee engagement.

Improving employee engagement is gaining emphasis as organizations realize that they can set up all the processes and objectives they want, but people and organizational culture make the difference. Read More »

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Cisco’s Musical Legacy: The Story Behind the Song You’ll Definitely Recognize

This story is about a piece of music you’ve already heard, although you may not have realized at the time. It’s that song that has you tapping your feet while you’re on hold with customer service, or humming along to the piano riff halfway through.

The song is called Opus No. 1, by Tim Carleton and Darrick Deel. It’s never been on a Top 40 list or gotten radio play, and yet it’s heard around the world by the millions of people who are placed on hold each day.

Darrick and Tim’s story actually begins back in 1989, when as teenagers and friends they recorded a song in their garage. Unfortunately, they didn’t go on to rockstar fame and fortune, but years later Darrick would go on to take a job with Cisco. In his role building Cisco’s first version of IP phones, he was aware of Cisco’s need for a piece of music to use as the default hold music for the new system. Cut to several years later, and their high school composition has become the hold music for the world’s most popular phone systems with over 65 million IP phones sold. With that, Opus No. 1 has left the safety of Darrick and Tim’s childhood recording studio and entered earworm status.

Now Darrick and Tim’s story has gone viral, with their famed hold music being heard everywhere from an episode of NPR’s This American Life, to articles in The Atlantic, to NBC and Network World. You can hear more about Darrick’s rise to hold music stardom from him here:

Read More »

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