Off the top of your head -- how would you describe a successful company that is growing fast?
Has intimate customer knowledge
Provides great customer service
Is agile and responds quickly to changing requirements
Considered a great place to work
These are just a few characteristics that jump into my mind.
My colleagues recently produced the video Be Everywhere with Video Collaboration (PLXX) to show how effective video collaboration can be. It highlights many of the characteristics I’ve listed above. Although fictional, the company depicted in the video reminds me of some of the small and medium sized marketing agencies I’ve worked with in the past. They show a real can-do attitude, but with enhanced and accelerated service using business quality video collaboration.
So, why haven’t more medium-sized organizations adopted video technology? A colleague recently told me that “93% of the conference rooms in the world don’t have Read More »
It’s no coincidence that when choosing where to work, Type A personalities gravitate to organizations at the leading edge of their chosen field or that enable them to make a real difference. But gone are the days when you see “cell phone provided” in a job offer. I don’t think I’ll choose my next employer based on what collaboration tools they provide, but I will make a point of measuring how seriously they take collaboration and how it fits into their operations. For me it will always be an important selection criterion.
They say “people don’t leave companies, they leave managers.” I think people leave cultures that hinder them for ones that promise to set them free.
With so many disruptive technologies and deployment options, it can be difficult for IT teams to support broadening and challenging business needs. Increasingly, and often out of frustration around ‘Slow IT’, individual business units are acting as buying centers themselves; creating an issue of ‘shadow IT’.
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year’s conference focused on the issues that bankers must deal with now and in the future: revenue growth, branch optimization, digital banking, analytics, the evolution of social media, and of course, Omnichannel.
I have highlighted below a few of the key concepts and quotes from the speakers at the conference that you might find interesting. Read More »
In business, clear and rapid communication is always important, but it’s most important in healthcare, where saving minutes or even seconds can make all the difference. A growing number of healthcare organizations are adopting video conferencing to improve communications both internally and with patients. The potential benefits are huge.
Internal video conferencing and telepresence technology can help healthcare organizations better manage rapidly escalating costs, accelerate innovation, deliver high-quality care, and maximize the use of skilled resources. Doctor-patient videoconferencing has the potential to broaden access to healthcare, add convenience, and lower costs, according to a recent InformationWeek article examining the results of its 2013 Healthcare IT Priorities survey. (The survey found that 28% of respondents are already using some form of doctor-patient video communication.)