Today, I’d like to showcase some additional Cisco Cius customers, sharing how they use the Cius in day-to-day business practices to streamline customer interactions, accelerate sales and enhance collaboration.
Palomar Pomerado Health
Healthcare leaders are always looking for ways to improve patient care and speed time to treatment. When a physician receives a call about a patient, their first step is to review the patient’s medical record. Palomar Pomerado Health built the MIAA (Medical Information, Anytime, Anywhere) app on the Cisco Cius so its physicians can easily look up medical records and access the patient care team directly from the tablet wherever they are (be it at home, at the hospital or on-the-go).
Physicians can also click-to-video with a nurse, other doctors or even the patient streamlining the need for everyone to be in the same location. In an industry like healthcare, security is an absolute must. With the Cius, Palomar Pomerado Health is able to cut through the complexities of accessing patient data stored in multiple locations and provide secure and quick access to other healthcare specialists. The business-class security embedded in the Cius ensures confidence that patient data is safe and sound – and allows Palomar to leave all worries at the door.
Today’s “office” is vastly different from what it was even 10 years ago.
Workers are no longer bound by their stationary desktops and LAN lines, but “offices” are literally set up anywhere with laptops, “smart” devices (tablets and smart phones) and Internet connections. Just as offices are easily set up anywhere, at any time, so should business collaboration solutions be as easily accessible.
Today, Orange Business Services launched their new Unified Communications “as a service” (UCaaS) model, or “Business Together as a Service.” This new portfolio of tools, which is based on Cisco Hosted Collaboration Solution (HCS), includes telephony, unified messaging, IM with presence and conferencing. One of the key benefits of this new cloud-based model is that it gives employees access to UC applications on the fly whether they’re looking to do a brainstorm from a coffeehouse or a last minute conference call while waiting for their flight.
On March 11, when Japan suffered a one-two punch — first from an 9.0 earthquake and then a devastating tsunami — more than 1,200 tweets per minute were sent from Tokyo, according to Mashable. More recently in May, after a terrible tornado hit Joplin, Missouri with full force, killing 145, several FaceBook pages were rapidly created by citizens and their families and friends to post pictures of the missing, share news of loved ones, information about conditions on the ground, and messages about supplies, shelter and support.
Social media networks are transforming how people give and receive help and information during disasters. People aren’t waiting for direction from government and humanitarian agencies; they are turning to each other using mobile devices and social networks. In the dark world of disasters, this emerging trend is challenging old assumptions and can and will, I believe, will help focus, support and strengthen the efforts of trained first responders (both volunteer and professional) to get to where they are most needed and put their expertise to maximum use. Social media and the networks that underpin it simply allow more people to support each other.
Cisco CEO John Chambers discussed the value of secure collaboration in a networked world last week at a National Urban Area Security Initiative (UASI) and Homeland Security conference in San Francisco. John talked about the role the network will play in being able to securely provide relevant timely information to response agencies. He also conducted a scenario demonstration of what would happen should an emergency arise, using the upcoming America’s Cup Race in San Francisco as an example.
Just when we feel we are drowning in information, along comes Big Data to save the day. Big Data refers to a dataset so large it is beyond the capability of a typical database to manage and make use of the information. But a set of advances in hardware and software now allows us to rapidly capture, organize, and make sense of vast oceans of data, enabling us to apply the results to make better business decisions.
Big Data can give us a strategic advantage. For example, investors could see global trends in trading across sectors in near-real time; they could respond much earlier to a downturn in prices in a given sector, avoiding the steep losses incurred by taking later action.
Big Data can also create a richer experience for customers. Bloomberg.com gathers more than 100 data points from every page an individual reader views, processing the data with 15 algorithms to personalize recommendations. Algorithms that understand natural language and rich media and can reason make Big Data technology even more useful in decision making. Novel visualization paradigms, 3D, and gesture interfaces make Big Data understandable and accessible to everyone.
This new deployment model will be delivered initially, with the release of Quad 2.5, in the United States and Canada through ACS (a Xerox company), in Europe through Logicalis UK, and in Australia through Alphawest (a wholly owned subsidiary of Optus). In addition, we announced a key partnership with systems integrator, Capgemini, through which customers will be able to leverage the experience and expertise needed to drive the successful deployment and adoption of social collaboration in the enterprise.
And finally, lots of updates and pre-built integrations in the upcoming release of Quad 2.5, which is targeted for availability in late August, that are designed to deliver enhanced end-user engagement and adoption of the platform. For more details on the news, tune into this video discussion with Phil Heyneker, Leon Baranovsky, and Lawrence Liu.