Almost every customer that I speak to is looking at the opportunity that new mobile devices – smart phones and tablets – bring to increase collaboration and drive new business capabilities. And consistently, customers are asking these five questions:
- How closely will the UC capabilities on my mobile device not just meet, but exceed the experience on my desktop?
- Will users be able to make and receive calls on their mobile devices anywhere in the world as if they were using their desk phone?
- Is video to the mobile device available at all, and if so is it really “business-ready” or is it more of a poor imitation of the TelePresence experience?
- Are Wi-Fi access points evolving to better handle the increased traffic and usage patterns that come from adding mobile devices on the network?
- If I choose a cloud provider for UC-as-a-Service, will that in any way limit my ability to deliver UC capabilities to a mobile device?
For Cisco, these questions are easy to answer because mobility and user experience are not an afterthought. Our collaboration development philosophy is people-centric – that is driven by the user experience. And in the post PC era where tablets and mobile phones are primary work devices for many during each day, that experience must not just be equivalent to the desktop – but maximize the unique opportunity that these new form factors provide. This is a fundamental change in the user experience model and Cisco is maximizing the potential of this new class of mobile devices.
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Tags: Cisco, collaboration, jabber, lync, Microsoft, mobile, unified communications
This article has been written by Jan Zanetis, Education Advocate for Cisco in Australia. The original article was published in the December/January edition of Educational Leadership (EL). Visit EL to read the full version.
The Virtues of Video
Video-on-demand tutorials. International student collaborations. Virtual field trips to Australia. Schools can use interactive video to enrich students’ learning.
What if your struggling students could view demonstrations of difficult math concepts as often as necessary? Picture your students asking questions of an expert diver as she explores Australia’s Great Barrier Reef. Or imagine a motivated student in a remote location attending an advanced placement physics class without leaving home.
Providing such enriching learning activities, even with limited funds, is no fantasy; it’s possible through live, interactive video.
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Tags: Cisco, classroom, collaboration, communication, education, higher education, jan zanetis, K-12, learning, student, teachers, technology, video, visual
“I believe that the future is something that must be achieved and not predicted.”
I love that quote—something I came across in a recent Forbes article, which is credited to Don Tapscott, author of Wikinomics.
There’s a lot of talk right now about cloud computing, proliferation of devices and Bring Your Own Device (BYOD). And when you look at the big picture, it’s clear that there are two things we need to acknowledge:
- Employees want the freedom to work anywhere, anytime, with any device; and
- IT needs to rethink the infrastructure to allow for the seamless and secure work experience that actually lets us work and collaborate across distances, and in ways that seem like we’re ‘right there.’
GigaOm recently reported on a talk by Gary Swart of oDesk that focused on remote work. Referring to ‘Work 3.0,’ Swart described it as “access to the best people no matter where they are in the world,” and the “ability to work with those people as if they’re in the room with you.”
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Tags: byod, cloud, collaboration, devices, employees
Eric Schoch leads the Cisco Hosted Collaboration Solution product teams. Eric highlights the newly announced unified communications enhancements to Cisco Hosted Collaboration Solution (HCS).
Before and after our Cisco Hosted Collaboration (HCS) announcement, we are conducting a series of interviews with
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Tags: Cisco, cloud, Cloud Computing, collaboration, deployment model, hosted unified communications, on-premise, user experience
Over the last decade I’ve studied the practical applications of ethnographic research. I’ve performed detailed use-case analysis of requirements, and I frequently volunteer as a participant in the development of prototypes for applications that are hosted in the cloud.
Why did I choose to invest my own time in alpha tests and beta trials? To gain the first-hand knowledge of what it really means to create a user experience that is remarkable.
While I’m not a user experience designer, I’ve developed a keen sense of the personal productivity gains that can be achieved by software UI ease-of-use improvements.
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Tags: cloud services, collaboration, enterprise software, productivity, usability, use case