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Cisco Partner Invite Reminder – Mobile Video Webinar Recording

June 8, 2011 at 6:38 pm PST

STOP PRESS:  Here’s the recording of this Webinar for those folks who couldn’t attend! Very worthwhile for Cisco Partners! Click the link: 

Cisco Manufacturing Mobile Video Collaboration Solution

The Just a quick reminder for Cisco Partners to attend the Cisco and Librestream Partner Webinar tomorrow (9th June 2011) at 8.00am Pacific. Find out about the exciting new solution that’s being adopted worldwide by customers like Boeing, GE and FIAT.

Remember how I told you I was really excited by this new Cisco and Librestream MMVC solution. Lots of information out on the web, and lots of questions so I thought I’d put a brief video together to give you an introduction and to see if we can get a discussion going and also to see if we can answer some of the questions for you. It addresses what really matters to many customers. What are the pain-points that manufacturers and industry have today? How do they get hold of the right people to fix things if something goes wrong, and how can they say ‘I see what you mean now’ — and really mean it? My original blog gave lots of information.

If you are a Cisco Partner and interested in building a manufacturing industry practice, this webinar is for you!

Register here: Cisco Manufacturing Mobile Video Collaboration Solution. Remember, it’s just one hour starting at 8.00 am Pacific, 12.00pm Eastern -- lots of opportunity to ask questions!  Read More »

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Video Banking – Instant Access to Expertise

Guest post by Carl Wiese, VP of Cisco’s Global Collaboration Sales. Carl is responsible for leading Cisco’s worldwide collaboration business, overseeing a global team of 1800 product sales specialists who sell Cisco’s unified communications, telepresence, contact center and web conferencing solutions.

I spend a lot of time talking with customers representing many industries across the globe. Like most industries, financial institutions are looking for new ways to retain and grow their customer base while continuing to provide exceptional customer experiences.

One solution that many are implementing is the use of video to create access to remote experts in a personalized way.

Cisco's Remote Expert solution

With the expanding role of the network, pervasive video allows customers to access all the financial expertise they need at one time, in one place via the channel of their choice. Now consumers are no longer reliant on in-branch resources and schedules they can choose to connect by video and instantly access a pool of experts regardless of location.  It’s a win-win for both the customer and the financial institution.

One example of Cisco Remote Expert application in a client retail environment is the Citizens Financial Group Video Banking solution. This pilot, announced today, helped Citizens transform their mortgage and wealth management customer experience by enabling real-time access to experts, information, advice and solutions to both Citizens and Charter One customers. Read More »

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Enterprise 2.0 Five Years Later: From Tools To Platforms To Ecosystems

In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journey to improve the way employees build communities and collaborate on business activities. In parallel, early success stories highlighted the need for organizations to address cultural dynamics that often hinder these transformative efforts. While business objectives driving E2.0 projects were often “soft” (lacking measurable ROI), the intent generally could be aligned to overall needs to improve productivity, growth, and innovation. Today, the challenges of culture and metrics remain persistent issues for the industry, but there have also been two significant technology-oriented transitions that are worth noting as we look ahead to the upcoming Enterprise 2.0 conference in Boston this June:

  • A shift from tools to platform
  • An expansion from platforms to ecosystems

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Social Software That’s Appealing to Business

In business it’s not easy to get everyone to agree, but one thing we all know is this:  whatever helps us finish work faster and do it better is a good thing.  One kind of collaboration technology promises to deliver just that –  enterprise social software – but not all platforms are created equally.

New products are popping up that add a layer of “social” capabilities to existing software – enabling comments, reviews or ranking in software applications, services and mashups, for example. But is this really social collaboration?

In the video below, I share my perspective on what businesses require in enterprise social software, and what will drive full adoption for it among people at work.

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News@Cisco Week in Review and Look Ahead: May 23-27

Happy Friday Everyone! With the United States Memorial Day approaching this weekend, the Cisco Veteran’s Employee Resource Group (VETS ERG) is preparing care packages to send to deployed military service members. As part of that drive, Cisco assembled a video of Cisco employees saying “Thank you!” to all of our deployed troops. Happy Memorial Day!

It was another busy week! Check out our top news stories.

1.) Cisco UCS Changes Landscape

In just two years, sales of Cisco’s Unified Computing System (UCS) are outpacing market growth for x86 blades and Cisco has become the #3 player worldwide in x86 blade server factory revenue. Check out this infographic to learn more about the progress of UCS.

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