This is the fourth post in a series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.
In a previous blog post based on this research, we heard about evidence that the implementation of some technologies is no longer the end goal in UC&C but have become a ‘ticket to the game’. In this most recent blog, Nagi Kasinadhuni, general manager converged communications and customer interaction solutions, has expanded on those ideas with his opinion on where this will lead clients in the future.
According to Kasinadhuni, when studying the UC&C study closely, some interesting nuances can be seen. In general, his opinion is that the decision maker survey is predictable, except in areas or markets where the adoption of bring your own device (BYOD) is high. High growth markets also tend to have higher BYOD adoption rates as opposed to more mature markets. Read More »
Tags: Cisco, collaboration, dimension data, partner, UC&C, unified communications
It was not so long ago that people would often have to make difficult choices about their work. Your dream job might open up 3,000 miles away. Your new job means leading a team on the other side of the world. Your day is spent on the road meeting with customers, not in an office. In the past, working men and women have been forced to choose: Do I uproot my family to take advantage of a new job opportunity that could bring greater financial security? Will I need to travel a majority of the time to effectively lead my team? What will I lose during hours of travel time? Companies faced similar choices: Are we missing out on talent because they are not local? How do we connect different locations and geographies effectively? Can our dispersed teams be more productive and more connected? If we require an employee to move, do we risk losing the employee? Can we afford the increasing relocation costs?
And then the Internet changed everything.
Read More »
Tags: collaboration, IoE, summit, workspace
As we’ve been preparing for next week’s Collaboration Summit, I’ve been reflecting on the past 10 years in the video and communications industry. In today’s hyper-connected world, the bar has been raised and user expectations are higher than ever before, especially as it relates to video and its impact on efficiency and productivity. Users want to be connected all the time while having more control of when or how they are reached. They want to have access to an array of video collaboration experiences with the ability to choose how they want to interact based on what’s going on during the day. And they want it to be easy to use, easy to connect to others, easy to integrate with business applications and content, and of course easy to manage.
The list of user requirements is exciting for the industry. It proves the immense value inherent in video communications and is inspiring everyone to think harder about what users want not only now, but also years into the future. Yet keeping up with these demands is no easy feat for any technology vendor and can be even more challenging for IT teams supporting all of these new user scenarios in a business environment. Simply put, video communications needs to be reimagined so that the promise of pervasive adoption can happen, and can happen in a way that delivers unsurpassable value.
It’s time for a more intelligent approach. Read More »
Tags: Cisco, collaboration, collaboration summit, communications, IT, TelePresence, video
I was recently digging through a closet at home and happened upon some boxes with old tech gadgets from years past. As a Gen Xer who grew up with a Commodore 64 and whose first personal workplace productivity tool was a US Robotics Palm Pilot in 1997, it made me come to two realizations. First, technology has really changed – and for the better. And second, I need to start parting with things that no longer work in the current state of the working world.
My generation is described as highly individualistic. We’re supposed to be technologically adept, flexible and value work/life balance. And I can assure you I am all of those things. But when I think about my career and how my generation’s cultural values have translated into the technological culture of the places I’ve worked in years past, it hasn’t always been rosy. I used to be tethered to a cubicle with a desktop computer and telephone. Things got slightly better with laptops, but there were no Apple products or personal devices allowed on the network. One supported choice for a smartphone? Not so smart, really. But as new generations are entering the workforce after me, I’m seeing a dramatic shift occurring in thinking and approach.
I’m noticing that both organizations and technology providers alike are recognizing the need for change and designing for a new way of working – giving employees access to technology like never before. Whereas I used to have difficulty getting collaboration tools to do the job, now there is a plethora of them at my disposal. But be careful what you wish for. Read More »
Tags: Cisco, collaboration, collaboration tools, Generation X, new way of working, technology
More and more we are seeing the education landscape change to include more technology for collaboration and mobile learning. Colleges and universities are enabling secure networks for staff and students to access resources on-campus and off. With October being National Cybersecurity Awareness Month (NCSAM) and Educause next week, we are hearing a lot of talk about the importance of campus network security and threats. Read More »
Tags: Cisco, collaboration, cybersecurity, edu13, education, educause, mobile learning, national cybersecurity awareness month, NCSAM, netflow, secure mobility, security