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Talking Social Media at Syracuse University

April 21, 2011 at 11:13 am PST

Last week, I had the pleasure of being invited back to my Alma Mater, Syracuse University, for several discussions on social media in the enterprise and my career path. While the weather wasn’t quite sunny and alive, the students’ overwhelming interest on the topic of social media surely made up for it! I was so pleased to see a room full of excited students and faculty for both of my discussions!

Thanks to everyone for the taking the time to attend and a very special thank you to Syracuse University (@SyracuseU), the iSchool (@iSchoolSU), Anthony Rotolo (@rotolo), Jeff Rubin (@jhrubin), Kelly Lux (@KellyLux) and Kim Brown (@kimincuse)! I also had the opportunity to be a guest speaker in several lectures during my visit, which included a large class of 150 students all the way down to a smaller more intimate class of about 20 students. It was so great to be back on campus and knowing that I didn’t have a paper or mid-term exam due! ;-) (Btw, did you know that they now randomly select “attendance days” and ask students to swipe their university ID cards to get attendance credit? If you snooze, you lose ;-))

My visit to my alma mater Syracuse University (April 2011)

My visit to my alma mater Syracuse University (April 2011)

My discussions at Syracuse focused around how social media has changed and will continue to change the ways in which we communicate both within the enterprise and externally with our customers. We are no longer living in a world of 1:1 communications. Read More »

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Broadcast Recap: How Professional Services Can Increase Partners’ Profitability

April 20, 2011 at 1:54 pm PST

On Monday I hosted a live Channels Chat video broadcast with Bob Dimicco, Senior Director of Cisco Services. Bob is responsible for the Collaborative Professional Services program that was launched at Partner Summit.

During the broadcast, he offered an overview of how services are a key differentiator for Cisco partners, and he explained how services can drive partner profitability. Here’s a replay in case you missed it.

Cisco’s services strategy places the partner at the center, according to Bob, because partners are critical to Cisco’s go-to market strategy, whether a partner is selling professional services, managed services, or technical services.

In terms of sales, it used to be that products generated far more revenue for partners than services. Five years ago, 80% of partners’ business was product-based, and 20% was generated by services. Now, partners’ business is almost split evenly between product and services. Bob then told viewers that services help an end-customer see how technology can really generate business outcomes.

Want to learn more? In addition to the video replay above, we’ve got a text summary of the broadcast, along with time stamps to identify sections in which Bob addresses key topics, such as market opportunities around architectures, success stories, and how Cisco’s services are different from those competitors offer.

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High Definition Video for the Masses

In my recent blog, From Cairo to Nairobi- Eye to Eye at the Touch of a Button, I explained how we are achieving massive cost savings and efficiencies at Cisco as a global organisation and more recently across the continent of Africa, thanks to immersive TelePresence.

In fact the vast majority of our sales force in Africa, 7 out of 10 employees, now have access to this flagship communication and collaboration tool at their local Cisco office. This means they can meet face to face in a life-size virtual meeting with colleagues, customers and partners across the globe without the need to travel, as if they were sat in the same meeting room just across the table from one another.  So what are we doing for the remaining 30% of employees on the continent who do not have access to this capability?

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News@Cisco Week in Review and Look Ahead: April 11-15

TGIF! Busy week? Us too! Check out some of our top news stories of the week.

1.)  Cisco Opens New Green Data Center in Allen, Texas

Cisco today announced a new green data center in Allen, Texas, with an architecture that deploys Cisco’s entire data center technology portfolio — computing, switching and data storage access — to support Cisco’s internal private cloud and deliver IT as a service. Read more about the construction here.

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Free Webinars: Social Media and Mobile Learning in Education

We have three very interesting on-demand WebEx recordings from leaders in the education field talking about emerging trends in education including social media and mobile learning. Each of them contains specific advice and case studies. We hope you find these sessions helpful and thought provoking.

You don’t need any special software to view the WebEx recordings. Simply click on the title that interests you and you’ll be taken to a landing page where you can begin listening.

Blending Traditional and Online Learning: 101 Best Practices for Getting Started

Using online tools is bridging the achievement gap and marking the biggest single shift in public education in more than 100 years. Innovative public schools are opting for blended or hybrid classroom environments, with 70% of learning taking place in a traditional brick-and-mortar setting and the remaining 30% of learning happening online.

Hybrid models offer a powerful mix of synchronous and asynchronous learning styles, enabling students to master core content online while deepening critical thinking, problem solving and application of content mastery in a face-to-face setting. Blended or hybrid learning models not only make pedagogical sense, they also make financial sense.
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