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The Collaborative Buzz of Bees

November 18, 2011 at 4:58 pm PST

Rooftop hives at CiscoSometimes we forget that collaboration isn’t just something people do at work. In fact, it’s not unique to people at all. And some of the best collaborators out there in the world just ain’t people.

Bees, for instance. They don’t have fancy hardware, software, networks, and mobile devices, yet they’re amazing collaborators. I take that back, they do have networks – just not the kind with Cisco routers and switches behind them.

People are studying bees to figure out how you and I can improve our collaboration. By its own definition, The Biomimicry Institute “promotes learning from and then emulating natural forms, processes, and ecosystems to create more sustainable and healthier human technologies and designs.” A pretty neat idea if you ask me. Read More »

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Cisco’s Collaborative Community Platform Transforms the Process for Creating Expense Reports

November 18, 2011 at 12:00 pm PST

In many organizations, creating expense reports can be time-consuming and frustrating for employees. Cisco was no exception.  Employee feedback over time and recent usability studies confirmed user dissatisfaction with the process for creating expense reports, especially around usability of the existing tool on the corporate intranet, and the volume of audit and policy violations employees experience during the process.
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Cius: The Inside Story

November 18, 2011 at 8:31 am PST

I have to be honest and tell you that we did not approach this particular show with an attitude of ‘Yeah!  CIsco has a tablet.’  But I am still being honest when I say…that all changed.  This is that story.

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The UK Press Perspective on Customer Collaboration

As I’ve blogged recently, we are in the midst of a significant push in the UK contact center market.  Customers, partners, and key influencers have validated that we have the right strategy, vision, and ability to execute to make a real change in the market.  Coming out of my visit to the UK, are two articles published this week that do a great job of explaining how we are competing in the market.

First, Neil Davey in mycustomer.com, details a conversation that he and I had along with Andy Chew, one of our senior collaboration sales leaders in Europe.  The full article/interview is here: http://www.mycustomer.com/topic/social-crm/ciscos-plots-aggressive-customer-collaboration-expansion-uk/133446#

Additionally, Alex Blyth in the lead story of “Fifty Reasons to Love Call Centres” a special supplement in Saturday’s London Times, outlined a number of changes in the customer service market, including our perspective that self-service should be used appropriately, but is not a catch-all for all customer requests.  The supplement can be found Read More »

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Cisco Employees Buzzing Over Volunteer Project’s Environmental Impact

November 17, 2011 at 5:07 pm PST

Employees take Cisco’s corporate culture of environmental and social responsibility seriously. Some so seriously that they don protective gear and venture to the rooftops of Cisco office buildings in France and the United Kingdom to cultivate a greener world.

These Cisco employees are not modern day superheroes, but rookie beekeepers, intent on cultivating colonies of endangered bees to pollinate wild plants and food crops.

The European beekeeping project illustrates how people can use human and technology networks to multiply the positive impact of something they are passionate about. Read More »

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