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Cisco Live Hosts Enhanced Cisco Collaborative Operations Solution Demonstration

Cisco Live excited many delegates this year, and one of the highlights was the World of Solutions. “Only Cisco could pull this off” one delegate mentioned on Social media (#CLUS). There was an even stronger sense of confidence that Cisco was relevant to many industry verticals this year. The Industrial section of the ‘Cisco Campus’ showed off tons of new advances, and, for the first time, a small but important process industries (including Oil and Gas) booth opened up showing the services-based solutions Secure Ops and Collaborative Operations. Let’s talk about Collaborative Operations.

As you learn in the Video, Suresh Venkat speaks to the how Collaborative Operations goes beyond the ‘one-to-many’ collaborative solutions out there today, and provided a ‘many-to-many’ experience, that can be ‘always-on’ and people, data, and things can be brought into the session to create a more productive process (yes, that sounds a bit like the Internet of Everything – and it is an example!). Having that kind of capability can reduce downtime in, for example, the oil and gas industry, or or any industry that’s looking for a control room type environment to plan, monitor or react to situations and incidents or progress projects more rapidly.

The solution can bring in surveillance media, any endpoint audio including two-way radio, and integrate with mobile wireless collaboration devices like the Librestream camera he displayed. The ‘multiple-tile’ single-pane-of-glass approach demonstrated other integrations as well. Not only news feeds (useful for assessing situations from a news-media/PR perspective), but also feeds from SCADA data analysis systems like the BRS Labs panel Suresh shows in the video, and the Bit Stew analytics software visualization feed demonstrated live at the show.

As Suresh sums up “It’s all about getting the right people together at the right time with the right resources and make a decision in real time”.

To learn more go to

And, as always, tell us what you think.

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Digital Transformation in the Oil & Gas Industry: “Drill, Data, Drill!”

“Drill, baby, drill” makes for an easy mantra when it comes to energy exploration, but the oil and gas (O&G) industry moved past simply drilling long ago with the introduction of digital information processing. For example, integrated production modeling was introduced in the 1970s. With the recent turmoil in the energy industry, the stakes are even higher for O&G companies to work smarter and more efficiently. Forward-looking businesses are making the transition to true digital transformation, which requires the adoption of the Internet of Everything (IoE)—the networked connection of people, process, data, and things—throughout the entire O&G value chain. According to a recent Cisco study, of these four IoE elements, essential “data” is the component most in demand—and the element that needs the most improvement.

Survey respondents identified “data” as the area of IoE they need to improve most to drive insight and value.

Survey respondents identified “data” as the area of IoE they need to improve most to drive insight and value.

However, in many cases it’s not data that’s lacking; O&G firms are awash in data generated by sensors and machines spread throughout their far-flung operations. The struggle comes in capturing real-time operating data closest to the point it’s created, analyzing it in real-time and applying the results to improve functional and business capabilities. To capitalize on the wide range of data IoE generates, O&G firms must overcome three key challenges:

  • Automating the collection of data
  • Integrating data from multiple—and often far-flung—sources
  • Analyzing data to effectively identify actionable insights

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How Cisco Scored a Spot on TWiST

If you don’t know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it’s worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week, he brings CEOs, business founders, venture capitalists, angel investors, and tech experts into his San Francisco studio to talk about the latest trends and happenings inside the world of Silicon Valley and beyond.

I first met Jason around 10 years ago in Los Angeles. We were playing poker at a friend’s game. His brash poker playing style matches his approach to investing: nothing ventured, nothing gained. But unlike his approach to prospective business ventures, in poker, Jason never met a hand he didn’t like.

Since I’m part of this little startup Cisco, I got to be a guest on the show last week, episode 552. Jason invited me on to talk about entrepreneurship and how it’s been finding its way into big companies. We covered it all – DIY video conferencing, our new business messaging app Cisco Spark (and how he thinks we can monetize it), why John Chambers gave me a job, our theories on mergers and acquisitions, how AirBnB is improving lives, Uber pooling, Luxe, and, actually, a lot more.

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Should I Use Cisco Spark in my Contact Center?

It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my team…and I’m still learning. My focus and passion at Cisco is customer-care technology. I’m always thinking about how to apply new collaboration technologies to customer interaction:

  • Do new messaging applications like Cisco Spark belong in the contact center?
  • Should businesses be using them to communicate with customers?

On the first question: Absolutely.

Paul Stockford of Saddletree Research and I discussed this recently in, “Hip to Be Squared,” following the announcement of Cisco Spark.

Team collaboration is the fuel of a great contact center operation. Contact centers have always been and always will be about people.  (Note: I’m a huge proponent of self-service as the first/best option for customer care. But as long as there are people, there will be a need for assisted-service contact centers).

Contact center management aims to maximize the productivity of customer care teams. And I confidently say from personal experience that Spark is a great team productivity tool. Read More »

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Cisco Spark: Room for Everyone

My mom…one of the best moms out there in my book.  She plans our fun family reunions, plays a mean game of golf, and keeps a busy household in order.  And she’s also a successful businesswoman with a very full plate.  She runs marketing and advertising for a small business and is an active member of the community.  She is constantly multitasking – jumping between projects and meetings on a host of different topics.  She is “collaborating” all the time.

As a marketer of collaboration products, I can’t help but analyze how people work – especially folks that may not know about all the great collaboration technology out there.  My mom happens to be one of those people.  I’ve actually seen her drive to the office to review some creative designs or spend an hour composing a long email when some simple messaging could have helped her get to the point faster.  And despite her ability to multi-task as any good mom can, I’ve noticed that she often puts small tasks on hold while over-rotating on a key deliverable, later ending up behind schedule because she’s “catching up.”  But all of this is not for a lack of familiarity with technology.  She definitely holds the role of the Chief Technology Officer for our family (sorry dad)!

Until we launched Cisco Spark, Read More »

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