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What is People-Centric Collaboration?

Lynn Lucas, head of Cisco Collaboration Marketing, shares the meaning of people-centric collaboration and explains the impact it has on customers.

httpv://www.youtube.com/watch?v=0ghuG1P1IQ0

Leading into our collaborative workspace announcement, we are conducting a series of interviews with members of Read More »

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What does “Mobile. Social. Visual. Virtual” mean?

You may hear Cisco talk about “Mobile. Social. Visual. Virtual.”. I sat down with Lynn Lucas, head of Collaboration Marketing at Cisco, and asked her to articulate what this means and give some examples of how this has influenced our Cisco Collaboration portfolio.

Leading into our collaborative workspace announcement, we are conducting a series of interviews with Read More »

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Minding your WebEx Ps and Qs: Tips for How to Get the Most Out of Web Meetings

How many meetings have you spent being distracted by characters such as the heavy breather, the distracted driver or the hold music culprit? Web meetings can be a really productive way to stay in touch and work together with your colleagues and clients but there are many considerations to keep in mind to make sure you’re not a meeting offender. We pulled together a short video with some pointers to remind us all of the standard WebEx etiquette.

5 WebEx Etiquette Tips

1.      Look your best: WebEx is the ideal place to hone what we like to call your “business mullet”: business up top, party below the camera. If you keep things professional (read: no bathrobes or Hawaiian shirts), you can feel free to wear your sweats and slippers when not in view. Just remember to turn your camera off before you stand up or else be ready for the onslaught of office hazing. (see this in the video at :32)

2.      Know when to share video: Many computers and mobile devices now offer built-in cameras, which are a great way to connect with the people you meet with… but not every situation is the same. Use common sense – keep your camera off while you’re driving or in a chaotic environment such as the airport that will be distracting for others involved. Put it on when you want to have a more natural conversation or show product details and examples.  (see this tip in the video at :54)

3.      Keep your microphone muted: You can’t always control when your doorbell will ring, when the car behind you honks or when your neighbor’s dog will go after the mailman. When in doubt, keep your line muted (either on your phone or by manually muting yourself on WebEx). If you’re the meeting host, you also have the power to mute people manually so you don’t waste precious time asking the heavy breather to tone it down. Read More »

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Collaboration in the Cloud: Here to Stay

This certainly has been a monumental year for Cisco’s Hosted Collaboration Solutions (HCS), as many service providers such as Verizon and Orange Business Services, embraced the cloud and the potential services that can come with it. In the case of  their business customers, these service providers now offer them a slew of unified communications tools (such as video conferencing and mobility solutions ) through the cloud to allow  their employees to communicate and collaborate wherever they are and on whatever device.

Even our partners are seeing the value that collaboration via the cloud can offer its customers; as one of our channel partners, Neutral Tandem, announced yesterday. As an expert in operating and managing IP networks, Neutral Tandem introduced the first cloud-based collaboration service in the United States specifically developed to be resold by Cisco’s Value-Added Reseller (VAR) community and System Integrators (SIs). The service, based on Cisco’s HCS, will enable VARs/SIs to deliver a full suite of unified communications and collaboration applications.

I guess you can say that cloud collaboration is in full swing as it continues to gain traction steadily in the market. Read More »

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A Partner’s View on the Changing UK Contact Center Market

As I mentioned in yesterday’s blog “Customer Collaboration Takes the UK by Storm”, a big part of my week in the UK was spent meeting with key channel partners.  One of those partners, Touchbase, made it clear that they see the same changes that we’re seeing in the market. Formerly Avaya’s largest partner in the UK, Touchbase began seeing changes in the market a few years ago—so much so that they transitioned their business entirely from Avaya to Cisco.

Mike Danson, Managing Director of Touchbase UK, shared some thoughts with me in a short video here: http://communities.cisco.com/videos/8619.

Beyond the video, Mike shared with me the investments that Touchbase is making in being able to demonstrate Cisco Customer Collaboration to customers at its new Executive Briefing Center and also shared a quote from one of their clients, Irwin Mitchell Solicitors, a 2200-person law firm with more than 300 contact center agents on Cisco Unified Contact Center Enterprise.  The firm’s Group Operations Director, Gary Jackson, said, “Our communication infrastructure lies at the heart of our business. It’s therefore crucial that we have the support of companies like Touchbase who can offer their expertise and knowledge to help ensure we can continue to grow.”

I also love to hear about customers and partners that are seeing success with Cisco solutions.  That’s certainly the case with Touchbase, and I look forward to seeing more of that success as we continue to focus on the UK market.

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